I recently ordered merchandise from Napa Style and was appreciative when they agreed to let me return it for store credit a few weeks later simply because I didn't really like it. (It was unused and could be resold.) I received confirmation from the shipper that the item was delivered to Napa but it was several weeks and several phone calls from me before Napa confirmed its receipt. I was told I would receive an email confirming my credit. I received this email three weeks later saying I would receive credit then I heard nothing more. Again I made two phone calls before I reached someone who checked my account and saw that the gift card that was supposed to have been sent with the credit balance on it was never, in fact, mailed. She ensured it was mailed out and I received it about ten days later. Today I tried to use the card to order a couple of items. I realized that one cannot use a gift card through the website and must call customer service directly. I placed these calls, got a recording of MChirello's voice, and then sat on hold with no further contact. It wasn't until I hung up a second time and searched the website to find that customer service doesn't open until 8am PST. The recording should have told me this. I called shortly after 8am--this is now my third call--to speak with a customer service rep who told me I had to call back again after 11am because "the machine that reads the gift cards doesn't get turned on till then." What? Well, I decided I wanted to use up this credit and so I called again. I spoke to a woman who was certainly pleasant enough but very, very slow with each step of the transaction, putting me on hold first while she looked up my account, then again when she looked up whether a promotional code could be applied to my items, and then a third time to confirm the validity of my gift card. When she finally got back on the line she told me that one of the three items in my order was not part of the free shipping promotion so I would have to pay the full shipping fee for all the items. Needless to say, I simply deleted this item from my order--more out of principle than anything else. She says I will receive an email confirming my order. I hope so. I hope I receive the items. I hope I can find other items in the coming months to use up the rest of my credit and then I will not order from this company again. Too much trouble. Too many other choices elsewhere.

I ordered a hutch about 3-4 weeks ago. It was shipped and has been sitting somewhere in Coppell, TX for almost 2 weeks now. This company contracts out their shipping. I received a call from the logistics company to schedule the delivery. I was not able to receive the delivery on a Saturday and then relooked at our schedule and called them back to let them know we would be home. I was told that there was not enough deliveries so the hutch could not be delivered on that day. I was told someone would call me the following week. I told the lady that I would be available the following Thursday in the afternoon. I was told that I would be put on the schedule with a special request for the afternoon because I was unavailable for the morning due to a doctor's appointment. I received a call this afternoon to confirm the delivery and was told that it would be between 8am-12noon. I reminded the young man of my request and ghat I was unavailable in the am. He was not willing to work with me. I do understand logistics as I visit people in their home but really? A special request a week in advance? Not everyone can take off work and request time off the afternoon prior to the day off.

I called NapaStyle and explained the situation and my extreme dissatifaction with the contracted logistics company. I wanted to make the Customer Service department aware of the bad customer service that was being received from a contracted company. The lady, Carmen, was very rude and not very helpful at all. I will admit I was very upset but she did not try and accomadate very much. She did put me on hold and called the company. She told me that the logistics company would be calling me in the next 30 minutes to try and work with me. Well, as I sit here, it has been 3+ hours and no phone call.

You obviuosly get what you pay for! I will not purchase anything again from Napa Style. We live in Texas and maybe there is something about being a little Southern, friendly, and shopping local! I should have known not to buy anything from California!