customer f.

Napastyle has wonderful products, but, as we found out, when the products received do not match up to the quality shown in the catalog and on the website, their customer service department is non responsive. We purchased two painted Tuscan tiles. The products received were not of the quality depicted. We asked for free return shipping, and customer service did not respond to my email after 10 days. When I called I was told that since I'd received "paintings on tiles" that they did not misrepresent themselves. We paid nearly $100 in shipping costs. We saw no indication that Napastyle cares to back up their products with customer service. Beware.