Doug D.

Customer Service is VERY difficult to deal with. My order came in damaged, and I thought I was in luck when they paid to have it returned for credit, but that's when the trouble began. Their return reply standards allow them to take up to 3 weeks AFTER they receive the damaged item back to issue the credit. In my case, though returned FedEx, the entire process was a month for me to actually have the credit in my hand. Just checking on it's status was hard as their Customer Service was not taking any calls - they were too busy said the guy who answered their phones. I could leave a message and they would get back to me in 24 hours, he said. I did, they did not. 3 days later I emailed them when the phone guy said they were closed for the rest of the weekend (This was the Friday morning after Christmas, so they were taking a 4-day weekend during the heaviest Customer Service time of the year!)

When I went to use the credit/gift card they sent me, there was no provision to use it on line, I had to call. Horrible. So, I called...

Got they call center, apparently Customer Service was still too busy to provide phone customer service, and they took my order to send to NapaStyle. The order was to use a 10% discount gift code, use the gift card, and put a small balance on a credit card. The order stated they were to call me if any of this was an issue (I know - I made the call center read it back to me word-by-word to make sure). Instead:
- They cancelled part of the order and shipped the rest without contacting me; I don't need partial order! The items go together, and if some of it isn't available (though the web site said it was), then contact me before sending anything!
- They did not apply the discount.
- They charged the full amount to my credit card; nothing to the gift card.

I called immediately, and guess what? Customer Service is STILL not taking calls; even the call center who answered said they can't talk to them directly and that they don't know what is going on.

Stay AWAY!