Karen D.

I wanted four months to receive dishes I purchased through Napastyle. I was so excited when they finally came. I unpacked the plates and bread/salad plates so I could wash them (by hand) since I don't have a dishwasher. I stacked them in the sink and as I started washing, I noticed some of the plates were discoloring. Apparently the foot of the plate on the underneath was not glazed properly on any of them and water was soaking up through to the top.

I emailed Customer Service my problem with my name, address, phone number and email addy several times and then emailed a few other people associated with the company who had email links on the site. That was seven days ago and I have yet to hear a word about how they want this handled. I have never, with any company, ever had a problem getting a response if I had an issue with a product. I will be making phone calls to napastyle and demanding a refund and they can pay return shipping.