First off I would like to apologize for letting the bad reviews get in my head and doubt your work. I purchased my iPhone 8 Plus Saturday morning at around 12am. My phone was delivered the next Tuesday by fedex at around 1pm ( I order online a lot and this is probably the fastest I've ever recieved a product without paying extra for overnight shipping). Before I even received my phone I wanted to cancel my order because of reading all of these terrible reviews but it was fortunately too late bc the phone had already been shipped THANK GOD. I was completely wrong and I apologize for that!! DO NOT LET THE BAD REVIEWS CAUSE DOUBT IN YOUR MIND! GIVE THE PEOPLE A CHANCE! They did not fail me like I had imagined they would and I am very appreciative of that!!!! To everyone that's letting the bad reviews get in the way of making the purchase, DON'T! Purchase the phone!!!!!
Side note: I ordered the phone in good condition and it came with no flaws at all!!!
Another side note: phone not only came in excellent condition but it also has an amazing battery. Also the camera works amazingggggg and the software overall works great!!
Thank You mywit!!!!!
i want to return this order the cell phone is defective
the speakers do not work and not charge the battery
they do not answer the emails that I sent them
Cheated me on money after deducting amount they cancel my order after few days but still i am struglling for my 629$.
Worst website do not ever order on this
I bought a grade 2 note 8 that was described as free of cracks or major scratches and dents. What I got was a cracked screen with a massive scratch and scratches all over the edges of the front and back.
There is simply no way this phone went through a "65 point inspection" with how gross and broken it was. There is also very little chance the "refurbishing" they do is more than wiping the storage and cleaning the screen of fingerprints. Upon inspecting for 10 seconds, there was dirt and crud along most of the edges of the device
You are absolutely correct. You should not have received a device with a cracked screen. We state in our listing for these fully functional, but "Good" cosmetic condition devices. Only minor scratches and blemishes are to be expected. Please reach out to us through the marketplace you used to order the device or using the phone number we include inside of the packaging at shipment. We will be happy to make this right.
It was very good. I want to help you promote your products, you can send me iPhone8 plus to help review on social media via the internet connection.
I bought an Iphone 7 from MyWit a little over a month ago and within a week the phone started having ghosting issues. It wasn't to bad so just dealed with it, big mistake. Now the phone is completely unresponsive to me. I have now contacted MyWit twice and I still have not heard back. I am furious and want my money back. Its obvious that the phone has some serious circuiting issues and the screen was not set correctly.
I'm very sorry to hear about the quality of the device you received. We are required to respond to all of our inquiries within a 24 hour period and all of our marketplaces are currently up to date. I am unable to locate your order without some more details. Please reach out to us at CertifiedPhoneSupport@assurant.com for additional assistance. Most of our devices have a 90 day guarantee from the date of purchase. Please contact us so that we can assist you.
I emailed Mywit directly and they refused to help me with this issue. They refused to even give me their mailing address. The only way to contact them is through email. Super shady.
I purchased an iphone 6 from them and the phone does not accept calls. I've emailed them re this issue and have not received a response from them. There is also no phone number to reach them at.
I bought a phone in May 2018, it stopped working. Victoria from Mywit company said there is only 30 day warranty. I replied that website states 90 day money back warranty , that's their promise. I was told that the 30 day policy changed in July 2018 to 90 days, then why were some of these customers warranty not honored? Especially the ones that bought it in June 2018. I have everything scripted.
If you have a problem, it will be solved. Just remember to actually talk and not be quick to anger, like our natural reaction is to disappointment is. After explaining my situation, they solved my problem and I am happy.
I bought a refurbished iPhone 5 and have only been using it a few months. Recently i had issues with the screen going to dark red. Now its just black and doesnt work. Contacted the company via email and was informed they only warranty the product for 30 days. What a waste of money. I would stay far away from this company.
No communication from this company... Ive tried to contact this company through email from the beginning of the purchase with no response. When I ordered I upgraded the shipping then when I tracked the order it was not going to be delivered by the date it should have been. I contacted amazon which contacted mywit regarding this issue...no response. I was on vacation and was leaving the day it was to be delivered so I attempted to cancel the order. Im no longer at the address it was to ship to so Ive yet again reached out to see if they contacted the shipping company to have them return the package...no response...Im going to have to drive 12 hours to find this phone and personally deliver it to them and get my money back while Im pissed off...Bless their heart DONT ORDER FROM THEM
DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!!!!
THEY DON'T CARE ABOUT NOTHING; THEY WILL SELL YOU A BROKE PHONE
I purchased a fully refurbished iPhone 6s from Mywit via Amazon. When I went to the Sprint store to activate, I was quickly informed that the phone had been reported lost or stolen. I have made attempts to call the company. No answer, no response to my voicemails.
In today's age, I (along with many) are not flabbergasted when we receive a defective item. It happens. Especially in the world of refurbished electronics. What does flabbergast me, is the lack of a solid exchange / replacement policy. This company does not offer one and when I probed them as to why, they stated reasons as "having lost money on exchanges when units were not returned to them." So instead of researching current exchange policies / systems in place in corporate USA that *do* work, their leaders opted to just nix that part of their offerings all together.
What does this mean for you?
This means that if you buy a refurbished phone from them, and the one you get is defective, you will be without a device for however long it takes them to get the defective one back, verify it in *whatever* system they do use, and issue you a refund. Then you have to go through the whole buying process again.
I purchased a used TMob. S7 edge through Amazon, and this whole process of getting the bunk one they sent me "replaced" with one that they assured me was "checked by QA" prior to sending it to me, has taken 9 days so far. That's 9 days without a phone. In my industry / profession that just doesn't work. I *have* to be connected to email for work or I don't keep my job very long. I had to "borrow" an old iPhone from a friend so that I could at least stay connected and maintain my job.
Shame on me for trying to put my faith in an unknown company and trying to stick with buying from an American company.
Shame on them, especially a specific "support representative" whose name starts with "V," for their terrible, slow, inefficient business model.
My amazon review of their product is here if you would like to see pictures and description of the problems I had with the unit they originally sent me.
You have been warned!
Amazon Review: https://www.amazon.com/gp/customer-reviews/RHVB45DTPXXRS/ref=cm_cr_arp_d_viewpnt?ie=UTF8&ASIN=B072R66Y98#RHVB45DTPXXRS
The iPhone was delivered yesterday from Mywit. We had the sim card installed then checked the phone out to find it has 128gb of memory and that was what I ordered in the iPhone that Mywit had in their warehouse. We are so happy and appreciate Mywit returning our iPhone. Thanks muchly.
We have had some contact back and forth. Last email they would be looking for iPhone in warehouse and when found they would contact me with tracking number. It has been a week since last contact. Not familiar with how a warehouse system works but would imagine with computers and some kind of number system used should hear from them soon.
Received notice that phone was in their warehouse with tracking number. Waited, waited and waited some more and still have not received our phone. The purchase was made through Amazon as Mywit the seller. They are definitely not honest or reliable people. You should not buy from them.
We are sorry to hear you are have not received the device we sent you. We attempted to locate your order with the information provided in this forum, but were unable. I have sent you a private message requesting more information. Once we are able to locate your order, we will be able to assist you.
Customer Questions & Answers
Votes Thanks for voting!
We are not a scam business. We have excellent reviews across multiple platforms where we sell our devices. Please feel free to check us out! I'm sure your negative opinion of us will change once you've done business with us.
Votes Thanks for voting!
Thank you so much for contacting us. We do sell a lot of devices on many market places and we do have a very low return rate with the devices that we sell. We also try to provide a great customer experience and excellent customer service when it comes to all questions and concerns regarding the devices. Our feedback score exceeds 90% positive across all our marketplaces. In fact, yours is the first negative review or comment that we received this year. It seems, Sitejabber is an anomaly and not a reliable depiction of our performance. As an example, people can leave comments without ever having purchased from our stores. We currently offer a 90-day return policy in most of our stores. If you have any further questions, please feel free to contact us any time. Kind Regards, MyWit
Votes Thanks for voting!
Thank you for contacting us. Please reach out to us in Amazon messenger with the return tracking number so that we are able to better assist you. We hope to hear from you soon! Kind Regards, My Wit
Votes Thanks for voting!
Thank you so much for contacting us. We would like to assist you in the best way. Would you mind contacting us through the seller portal so we can further assist you? We do sell a lot of devices on many market places and we do have a very low return rate with the devices that we sell. We also try to provide an great customer experience and excellent customer service when it comes to all questions and concerns regarding the devices that we sell in our online stores. We currently offer a 90 day return policy in most of our stores as well. In our Amazon store, we have always offered a 90 day return policy and so if at any time within that first 90 days of purchase, we will accept the device back for any reason and provide return information. If you have any further questions, please feel free to contact us any time. Thank you so much! MyWit
Votes Thanks for voting!
Hello, Thank you for contacting us. To ensure we assist you in the best way, can you please contact us through our website? Please be sure to provide to us the order number, to ensure prompt service. We look forward to hearing back from you. Kind regards, MyWit