I purchased a fully refurbished iPhone 6s from Mywit via Amazon. When I went to the Sprint store to activate, I was quickly informed that the phone had been reported lost or stolen. I have made attempts to call the company. No answer, no response to my voicemails.
I bought an Iphone 7 from MyWit a little over a month ago and within a week the phone started having ghosting issues. It wasn't to bad so just dealed with it, big mistake. Now the phone is completely unresponsive to me. I have now contacted MyWit twice and I still have not heard back. I am furious and want my money back. Its obvious that the phone has some serious circuiting issues and the screen was not set correctly.
Good Afternoon Gabrielle,
I'm very sorry to hear about the quality of the device you received. We are required to respond to all of our inquiries within a 24 hour period and all of our marketplaces are currently up to date. I am unable to locate your order without some more details. Please reach out to us at CertifiedPhoneSupport@assurant.com for additional assistance. Most of our devices have a 90 day guarantee from the date of purchase. Please contact us so that we can assist you.
Kind Regards,
Diane
Order #*******
I want to return this order the cell phone is defective
The speakers do not work and not charge the battery
They do not answer the emails that I sent them
We received your initial message on 12/11/18 and responded within 12 hours on the same day. We supplied you with a prepaid return label that you may use to return the unit. Until the unit is verified in our warehouse, we will be unable to issue a full refund. Please proceed with returning the device to prevent further delays in the process. Thank you!
If you have a problem, it will be solved. Just remember to actually talk and not be quick to anger, like our natural reaction is to disappointment is. After explaining my situation, they solved my problem and I am happy.
Thank you for your feedback. We are sorry to hear that you are upset. Our listings clearly state the descriptions of all our devices and do give a clear understanding as to what condition the device is in. Used devices such as ours are sent through a rigorous inspection process. At any time during that process the device fails, we then repair the device and use OEM parts when needed. Our devices are not new which is why we state they will have scratches. They also do not always come with new batteries. The only time the battery is replaced is if it fails the inspection process. Our devices are tested by humans and sometimes devices can get through due to human error. But, at this time, we are selling thousands of devices each day and at this time, we only have a 3% return rate, so our process has improved greatly. Now unfortunately, our system no longer allows us to process partial refunds and so that is why we were unable to give you a partial refund on your order. We also do not sell any accessories and so we are unable to refund you for the accessories you purchased for the devices. This policy is also mentioned on our seller pages. We do however offer a gracious return policy which we did assist you with. Once devices are returned within that return policy, we issue a full refund. No fees such as restocking fees or convenience fees are charged! Please feel free to contact us if you have any other questions. We are always more than happy to assist our customer.
The iPhone was delivered yesterday from Mywit. We had the sim card installed then checked the phone out to find it has 128gb of memory and that was what I ordered in the iPhone that Mywit had in their warehouse. We are so happy and appreciate Mywit returning our iPhone. Thanks muchly.
Thank you so much for your kind words! We are happy to hear that you are enjoying your device. If you have any questions or concerns, please feel free to message us in our marketplace messages.
Kind Regards,
Kiley
We have had some contact back and forth. Last email they would be looking for iPhone in warehouse and when found they would contact me with tracking number. It has been a week since last contact. Not familiar with how a warehouse system works but would imagine with computers and some kind of number system used should hear from them soon.
I emailed Mywit directly and they refused to help me with this issue. They refused to even give me their mailing address. The only way to contact them is through email. Super shady.
We were attempting to assist you with resolving this issue. We are unable to do so without the information that was requested privately.
I purchased an iphone 6 from them and the phone does not accept calls. I've emailed them re this issue and have not received a response from them. There is also no phone number to reach them at.
First off I would like to apologize for letting the bad reviews get in my head and doubt your work. I purchased my iPhone 8 Plus Saturday morning at around 12am. My phone was delivered the next Tuesday by fedex at around 1pm ( I order online a lot and this is probably the fastest I've ever recieved a product without paying extra for overnight shipping). Before I even received my phone I wanted to cancel my order because of reading all of these terrible reviews but it was fortunately too late bc the phone had already been shipped THANK GOD. I was completely wrong and I apologize for that! DO NOT LET THE BAD REVIEWS CAUSE DOUBT IN YOUR MIND! GIVE THE PEOPLE A CHANCE! They did not fail me like I had imagined they would and I am very appreciative of that! To everyone that's letting the bad reviews get in the way of making the purchase, DON'T! Purchase the phone!
Side note: I ordered the phone in good condition and it came with no flaws at all!
Another side note: phone not only came in excellent condition but it also has an amazing battery. Also the camera works amazingggggg and the software overall works great!
Thank You mywit!
-Raina
Hi Raina, Thank you so much for your positive feedback. We are pleased to hear that you received the phone in excellent condition and perfect working order. If you have any questions or concerns, please don't hesitate to reach out to us. We're happy to help!
In today's age, I (along with many) are not flabbergasted when we receive a defective item. It happens. Especially in the world of refurbished electronics. What does flabbergast me, is the lack of a solid exchange / replacement policy. This company does not offer one and when I probed them as to why, they stated reasons as "having lost money on exchanges when units were not returned to them." So instead of researching current exchange policies / systems in place in corporate USA that *do* work, their leaders opted to just nix that part of their offerings all together.
What does this mean for you?
This means that if you buy a refurbished phone from them, and the one you get is defective, you will be without a device for however long it takes them to get the defective one back, verify it in *whatever* system they do use, and issue you a refund. Then you have to go through the whole buying process again.
I purchased a used TMob. S7 edge through Amazon, and this whole process of getting the bunk one they sent me "replaced" with one that they assured me was "checked by QA" prior to sending it to me, has taken 9 days so far. That's 9 days without a phone. In my industry / profession that just doesn't work. I *have* to be connected to email for work or I don't keep my job very long. I had to "borrow" an old iPhone from a friend so that I could at least stay connected and maintain my job.
Shame on me for trying to put my faith in an unknown company and trying to stick with buying from an American company.
Shame on them, especially a specific "support representative" whose name starts with "V," for their terrible, slow, inefficient business model.
My amazon review of their product is here if you would like to see pictures and description of the problems I had with the unit they originally sent me.
You have been warned!
Amazon Review: https://www.amazon.com/gp/customer-reviews/RHVB45DTPXXRS/ref=cm_cr_arp_d_viewpnt?ie=UTF8&ASIN=B072R66Y98#RHVB45DTPXXRS
Hello. Thank you for your feedback. We do apologize that you encountered many inconveniences with this purchase. Unfortunately, our hands our tied when it comes to issuing replacements or exchanges. It is our hope that we will be able to offer them in the future but cannot at this time. Our return policy states that we must receive the return tracking number in order to prevent delays in processing your refund. Upon receiving the package in our warehouse, the refund may take up to 2-4 business days to be processed so that it can be verified. Please feel free to contact us via email and we will be more than happy to further assist you. Kind regards, MyWit
Overview
The company MyWit exhibits a mixed reputation among customers, with some expressing satisfaction regarding the quality and condition of refurbished phones received, highlighting successful past purchases. However, significant concerns dominate the feedback, particularly regarding customer service issues, including poor communication, unresponsive support, and difficulties with returns and refunds. Many customers report receiving devices that do not match their descriptions, including problems with functionality and outstanding balances on phones. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved customer service and product reliability.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize that you received a device that you could not activate with Sprint. We do encourage you to reach out to us via Amazon messaging if you cannot get through on the phone as we occasionally experience higher than usual call volumes. If you still wish to resolve this issue, please reach out to us via Amazon messaging so that we are able to better assist you.