Zach m.

Thank you for your feedback. We are sorry to hear that you are upset. Our listings clearly state the descriptions of all our devices and do give a clear understanding as to what condition the device is in. Used devices such as ours are sent through a rigorous inspection process. At any time during that process the device fails, we then repair the device and use OEM parts when needed. Our devices are not new which is why we state they will have scratches. They also do not always come with new batteries. The only time the battery is replaced is if it fails the inspection process. Our devices are tested by humans and sometimes devices can get through due to human error. But, at this time, we are selling thousands of devices each day and at this time, we only have a 3% return rate, so our process has improved greatly. Now unfortunately, our system no longer allows us to process partial refunds and so that is why we were unable to give you a partial refund on your order. We also do not sell any accessories and so we are unable to refund you for the accessories you purchased for the devices. This policy is also mentioned on our seller pages. We do however offer a gracious return policy which we did assist you with. Once devices are returned within that return policy, we issue a full refund. No fees such as restocking fees or convenience fees are charged! Please feel free to contact us if you have any other questions. We are always more than happy to assist our customer.