Mywit Questions & Answers

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Here’s what consumers have asked with answers from Mywit staff and previous consumers.

10 questions answered
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Question:

I want to buy from your company apple iphone 6s 64gb gsm unlocked, rose gold (certified refurbished). amazon price $ 198.99 is this a reliable purchas

Answer:

Thank you so much for contacting us. We would like to assist you in the best way. Would you mind contacting us through the seller portal so we can further assist you? We do sell a lot of devices on many market places and we do have a very low return rate with the devices that we sell. We also try to provide an great customer experience and excellent customer service when it comes to all questions and concerns regarding the devices that we sell in our online stores. We currently offer a 90 day return policy in most of our stores as well. In our Amazon store, we have always offered a 90 day return policy and so if at any time within that first 90 days of purchase, we will accept the device back for any reason and provide return information. If you have any further questions, please feel free to contact us any time. Thank you so much! MyWit

By MyWiT C.,
See more answers (2)
Question:

Hi.... i bought an i phone x from you on 1st sept it appears to be locked can you help? my sales ref is 1921509 ime 354867094329749

Answer:

Thank you for contacting us. We would be more than happy to help. Please contact our customer service at 717-767-3401 or feel free to email support@mywit.com. Thank you.

By MyWiT C.,
Question:

Hi,i bought iphone 7 plus from ebay and i didn't receive till now but app sent to me msg informed it delivered. can you help me please

Answer:

Thank you for contacting us. We would be more than happy to help. Please contact our customer service at 717-767-3401 or feel free to email support@mywit.com. Thank you.

By MyWiT C.,
Question:

I am looking into buying a cell phone but customer service is very important to me. i need to be able to speak to someone on the phone if i have ques

Answer:

Good morning Rosa, thank you so much for contacting us. We do have a contact number and an email where you can speak to people directly if needed. Our contact number is (717) 767-3401. Please be sure to reach out to us if you have any questions. We are always here to assist you.

By Victoria B.
Question:

I am considering the verizon s9 plus. can you please provide me with the warentee?

Answer:

Hi Bryant, Thank you so much for reaching out to us and your interest in our products. All of our devices include a 90-day money back guarantee. If you are unsatisfied or experience any issues with the device, we ask that you reach out to us in the marketplace you purchased the item to receive further instructions or assistance. If you have any further questions or concerns, please don't hesitate to reach out to us!

By Kiley G.,
Question:

What do i do with a phone that is not what i ordered ? i ordered a gsm unlocked phone , but the phone i received is locked with t-mobile !

Answer:

I am so sorry to hear that. I am unable to find any order information for you in our system. What I suggest is contacting us directly at certifiedphonesupport@assurant.com with all of your order details so I can further assist you. Thank you!

By Victoria B.
Question:

It seems like this is a scam business that is sending defective phones. if this is whats going on i hope that you all get sued and shut down.

Answer:

We are not a scam business. We have excellent reviews across multiple platforms where we sell our devices. Please feel free to check us out! I'm sure your negative opinion of us will change once you've done business with us.

By Kiley G.,
Question:

How come almost every review is negative and customers are having a really hard time to get refund or merchandise that works.

Answer:

Thank you so much for contacting us. We do sell a lot of devices on many market places and we do have a very low return rate with the devices that we sell. We also try to provide a great customer experience and excellent customer service when it comes to all questions and concerns regarding the devices. Our feedback score exceeds 90% positive across all our marketplaces. In fact, yours is the first negative review or comment that we received this year. It seems, Sitejabber is an anomaly and not a reliable depiction of our performance. As an example, people can leave comments without ever having purchased from our stores. We currently offer a 90-day return policy in most of our stores. If you have any further questions, please feel free to contact us any time. Kind Regards, MyWit

By Kiley G.,
Question:

. re: order # 11213845967583462 the phone . samsung galaxy s7, was returned - i would like to know that a refund of $212.99 is in the works

Answer:

Thank you for contacting us. Please reach out to us in Amazon messenger with the return tracking number so that we are able to better assist you. We hope to hear from you soon! Kind Regards, My Wit

By MyWiT C.,
Question:

When i tried to activate my device, my cellular provider told me that this device still has an uncleared balance with t-mobile and can't be activated.

Answer:

Hello, Thank you for contacting us. To ensure we assist you in the best way, can you please contact us through our website? Please be sure to provide to us the order number, to ensure prompt service. We look forward to hearing back from you. Kind regards, MyWit

By MyWiT C.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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