Jeremy P.

I have (and continue to) provide periodic updates to Netxdoor.com staff about how many views this review has had and never get any replies from them.

You're either going to have a great experience or a terrible one, if you truly get involved in the site with your "community."

The staff there, do not appear to care what-so-ever about what the end-user experience is and seem invested in their broken model.

Good luck! It's your time to spend; How do you want to spend it?

In today's age, I (along with many) are not flabbergasted when we receive a defective item. It happens. Especially in the world of refurbished electronics. What does flabbergast me, is the lack of a solid exchange / replacement policy. This company does not offer one and when I probed them as to why, they stated reasons as "having lost money on exchanges when units were not returned to them." So instead of researching current exchange policies / systems in place in corporate USA that *do* work, their leaders opted to just nix that part of their offerings all together.

What does this mean for you?

This means that if you buy a refurbished phone from them, and the one you get is defective, you will be without a device for however long it takes them to get the defective one back, verify it in *whatever* system they do use, and issue you a refund. Then you have to go through the whole buying process again.

I purchased a used TMob. S7 edge through Amazon, and this whole process of getting the bunk one they sent me "replaced" with one that they assured me was "checked by QA" prior to sending it to me, has taken 9 days so far. That's 9 days without a phone. In my industry / profession that just doesn't work. I *have* to be connected to email for work or I don't keep my job very long. I had to "borrow" an old iPhone from a friend so that I could at least stay connected and maintain my job.

Shame on me for trying to put my faith in an unknown company and trying to stick with buying from an American company.

Shame on them, especially a specific "support representative" whose name starts with "V," for their terrible, slow, inefficient business model.

My amazon review of their product is here if you would like to see pictures and description of the problems I had with the unit they originally sent me.

You have been warned!

Amazon Review: https://www.amazon.com/gp/customer-reviews/RHVB45DTPXXRS/ref=cm_cr_arp_d_viewpnt?ie=UTF8&ASIN=B072R66Y98#RHVB45DTPXXRS