MyUS

I cancelled my membership on their website and received confirmation saying "Please allow up to 48 hours for your request to be processed."

Weeks later, I was charged 9.99 USD and wondered why until I found an email saying the account has been left open until I respond to it.

I asked for the account to be closed and to be refunded and was sent ANOTHER email asking if I want to close the account.

I have just confirmed and am now waiting for account closure again and a refund. I just think this is very sneaky and terrible business practice.

I had excellent experiences with MYUS with one big exception...

IF your package goes missing within the warehouse, they look for it for 7-10 days. After that, they will give you a credit (by you providing an invoice of your purchase) which will include the value of the item, and shipping. That's fair.

What is not fair is that if your package is located at a later date (if say someone comes across it by chance under a pile of other packages in the wrong department/bin) you will not be notified and the package will be discarded (or perhaps even kept by someone!) Who knows!?

I was told that there are thousands of packages to deal with every week, and they cannot put their focus on one package, which I understand! However, to not even give someone the chance to reclaim their package that was lost by MYUS in the first place is completely and utterly ridiculous. If that package had your wedding ring, irreplaceable pictures, or anything of great sentimental value or high rarity, you won't get it back even if they find it after the "looking period" when it is considered "lost"... seriously MYUS, you guys kick butt but that's a crappy policy, at least give customers the chance to claim their lost package if it happens to be located at a later date! Regardless whether or not anyone is "looking for it".

I was told all of this by a worker in a live chat from MYUS.

Will I keep using it? Yes, but I am now very apprehensive knowing that small packages may be lost and not reclaimable after you are issued your credit, EVEN if its highly unlikely that a package gets lost.

They claim it's due to unforeseen backlogs, but it takes 10-14 days to log a package in the system. It takes another 6-7 days for them to email you back when you have a customer service complaint or their system is blocking you from sending a package. Then they start charging you storage fees because your packages aren't shipped. From there, when you Want to ship a package, expect to wait even more. All in all, over a month of delays for 5 packages that were delivered well over a month ago. Never will use them again.

Delayed on purpose to effect a return and change, terrible response time, terrible purposeful misleading info, felt cheated out of a simple matter with your affiliates MyUS

I paid for express handling and priority 1-3 day delivery on an urgent shipment, and also pre-paid duty and clearance charges.

MyUS charged me for a 25lbs package that only weighed 7.8lbs, and the company also neglected to include the customs documentation I had provided with the shipment, so delivery was delayed by over a week.

When I raised the foregoing issues with their customer support team, which can only be reached by email or chat, I was promised a response from management within 24 hours, but still have not received one in over 7 days.

When the package was finally delivered, the carrier had no record of the duties being pre-paid, so I was required to pay again in order to receive the package.

I requested a refund of the pre-paid duties from MyUS.com. They credited the amount to my account, and not to the original payment method on file, which did me no good because I will not be shipping with this company again. I then had to ask them to refund the overpaid duties to my credit card on file, which they did, less a 5% transaction fee, despite the issues being their mistake, and apparently signed me up for a membership without my consent.

I then opened the box, only to find that the package in the box that was delivered belonged to someone else entirely and were not the goods I ordered.

- I tried to register. The "instant" registry took two days and was "declined" without reason.
- Phone hotline not offered for non-customers. So how can you contact for registration problems? Upon selecting "I am a customer" call was cut instantly
+ Overall good appearings of website and great shipping prices
- external links for shipper's restrictions were outdated and gave error pages.
- Online Chat has long waiting times. No audible notification, constant connection issue and restarting to get in the queue. I gave up. Otherwise, you must stare at your screen and not do anything else for 10-30 Minutes.

I don't send packages overseas very often, but during the Christmas holidays, a had a couple of packages that needed to be shipped. I was required to sign up for a "membership" since I would be shipping more than one package. I found their website difficult to navigate and understand. When I tried to reach someone on chat for customer service, I waited over an hour to talk to someone. This happened on a couple of occasions. Questions sent by e-mail were never returned. One item that I wanted to send to Zambia was banned and never sent. The item never came back to me, so I assume they just kept it. The process was so difficult that I just decided not to protest the one item and move on. I can't say they are a "scam", like others, but they are very difficult to work with.

I was able to find other carriers cheaper and more effective than this company.
This company was deceitful in their practices.

It took 6 days and several email exchanges to resolve what should have been a straightforward query resulting from an incorrectly captured invoice value on the part of myus.

I was sending deodorant and lotion to Angola and found out deodorant and perfume cannot be sent due to regulations.
I was told that to remove the deodorant "split the order" is $15. How are you charged $15 for simply getting a deodorant out of a bag?

Abigael was great help but I the charge to pick a deodorant out of a bag made no sense.

I would be surprised if the website published this review but, this has to be said. MyUS became very untrustworthy and dishonest when it comes to estimating shipping rates/calculators. They do have an established table for the shipping costs given multiple options, you then go and shop online expecting to pay whatever is estimated. Well, I had a small item (~1.3 lbs) sitting in my suite and the estimated shipping cost even on the main log in page is $22.99 (matches the estimated cost on the table and calculator), after you click "create ship request", it goes all the way up to $55! (I can provide screenshots). The shipping rate table includes rates for SMSA Express, Small Pack Saver, Fedex Intl Connect, and Budget Economy; NONE of those options is available for you to select from once you actually want to pay. They force you to pay FedEx Economy which is more than double what is estimated for you. I'm not saying that this website is a scam, but it almost is. I'm a premium member and for sure I'll never renew my membership cause it really means nothing. In terms of using this service again? Sadly very unlikely. I really loved using this website the first few times that I used it and I kept wanting to give it another shot, but other FREE websites provide the same services CHEAPER in addition to extra free photos and free extended storage time. If they stop all of the "surprise" spiked up shipping rates and the super shady method of taking all of the cheaper shipping options off once it's too late to go back, then maybe?. It's just very difficult for me to recommend this anymore. Again, I don't have a problem with increasing shipping costs, but I do have a problem with providing false estimates to customers.

They just won't address the thousands of dollars in items that seem to have gone missing. Site is great until something is lost and stolen then they freeze you out.

In my first (and last) shipping request I chose Fedex Econ and it was written that it will take from (2-5 business days) but when I contacted Fedex they told me that Fedex Econ takes from (8 - 12 business days) and indeed from the request day to the receiving days it took more than 15 days this is false advertising for a service that costs $100 + subscription fees. Further, the time required to prepare a shipment to be sent is much more than the time was required when I used other similar services to ship from US to Saudi Arabia. Although, other services did not ask for subscription! Further, since MyUS rely on weight to determine the size, they claim that my shipment is 13.8 lb and I was charged based on that, then Fedex stated that the shipment is 13.3 lb! At the end, the claims of MyUS are mostly not correct from my experience that's why I wouldn't recommend it to anyone.

Expensive consolidation fees
If I shipped one or twice shipment per year, why I pay $7 per month for all the year?
I think it will be very fair that you give us 30 days for free storage and consolidation in the amount of $ 5 per box (charge) as stackry.com do.
Best Regrads

I've been a MyUS customer for a couple of years and have always enjoyed their service. But recently it's been very disappointing. I have sent them emails, social media DM's, filled a form on heir website and it's been 2 weeks of constant follow up with no reply.

I basically have been trying for the last 2 weeks to ship an order however the create ship request button is not working. I have sent them pics and I keep following up with no reply.

I only get the automated generic reply that says my case #*******.

Please help!

Raki Phillips

I understand that businesses have been affected by the pandemic, & things are not running smoothly, but MyUS is not owning up to their mistakes now. I don't mind that they are taking a long time to log in shipments to suites, & taking longer times to ship out ship requests. What they're failing at is the fact that they're IGNORING emails, & have not replied to emails I've sent from two months ago. They have also lost two items I've ordered; one had never been logged in to my suite, & the other logged, written in the ship request receipt, yet I didn't receive it (& it was surely never shipped out, since the boxes that I received were packed full, & the item lost wasn't small in size, so it wouldn't have fit). They have yet to explain themselves, but they don't even care about responding to emails. To prove this isn't a one time mistake for me only, my brother also has a separate subscription & a separate suite, & had ordered a big shipment from a supplements store, tracking said MyUS received it & signed for it, & two months later yet they still haven't logged it into his suite. He had contacted them through email with no avail, & only got through to their live chat after waiting over an hour for customer service to connect, & even after that, there wasn't any meaningful help from them.

Conclusion TL/DR:
They're losing items, & not responding to emails at all. They are putting ZERO effort in customer service & resolving issues of them losing your shipments. Stay away from MyUS for the time being, don't subscribe to their services, don't renew your subscriptions, & stop using their services until they do their jobs & respect their customers. Until they get their act together, MyUS is no more than a 2-star service that I'd advise against using.

I asked shipping date of package. We asked them to ship on Sep 5th.
It is already hold 2 days. So I asked to ship them today.

I know hurricane is coming in a couple of days. So it should have been shipped today. But he says it may be delayed because of hurricane.

I think he cannot do any thing. But I just asked to ship today as much as possible. But I want to know the exact shipping date.

Please just ship them as soon as possible.

Live chat used to work. Now their system pushes you onto an email for your issue. Currently no return receipts with a ref no. Arriving in mail box so no reference to quote back. Replies very slow.

I have had good experience with them in the past, but recently I had a shipment that mysteriously was returned by the shipping company and I have been trying to get through to MyUS to resolve the problem, but no one is responded to messages, there is no phone number to call, and when I go into chat, I am the 43rd person in line!

I personally don't believe any of these 5 star reviews. I have spent lots of time arguing with this company to try to get them to ship various packages to my address in Thailand. Example: They stopped a shipment due to their internal policy about address formatting (!), saying the address I entered and which they accepted as valid initially violated their policy, which they claimed was due to FedEx's rules. I know this is false because FedEx manages to deliver to my address all the time. After several emails full of arguing, they were magically able to make my address work with their system anyhow, which by the way confirms that it was not FedEx's fault. They were very inflexible, obtuse and brusque the whole time. And then on the very next package, they again complained about the exact same address which worked on the previous shipment. Again I had to go round and round with them about the exact same thing.
The latest debacle was a hold placed on a package and an $8 fee because the merchant did not put the full suite number on the address. It had my name on it and most of the suite number so they were able to see it was me, which I know because they sent an email saying they will charge me $8 for violating their policy.
Maybe I'm nitpicking but did they even say "We're so sorry for your inconvenience, we made a mistake?" Nope, they don't even say that. They just argue. This is typical communication from them. They do answer emails quickly to their credit. But their replies are usually bureaucratic and there is no sense of humanity. It's like the DMV. I dread talking with them.
I'm just spending my time on this complaint because someone needs to call them out and publicly point a finger at them or they will think everything is fine. For now, I'd recommend to try another service first if you can find one.

Used to be good. Just resigned up again. Was charged $55 USD to ship a small parcel and one week later it shows as still in transit. For that shipping price I would expect delivery within 5 days maximum. Seems they are now shipping with cheap carriers (ATS and Australia Post) rather than FEDEX or DHL which is much better. I'm cancelling my membership.

They customer service is absolutely awful. I have tried 5 times to connect via chat - I have never ben connected. The chat simple isn't manned.

You can't call and speak to someone, all you can do is leave a voicemail. I did and nobody has called back in a week.

I sent an email and didn't get a response.

I was also surprised that I was told my laptop's weight was 10.1 pounds. Amazon says 6 pounds. I agree that there is the charger and some packing but that seems to quiet a difference.

The price still seams reasonable, but my stuff still hasn't been delivered because I think they need an invoice for the country the computer has arrived in. But there doesn't seem to be any clear communication on this - and why wouldn't they ask me for an invoice originally and of course I can't clear it up because of the non-existent customer service. I will be happy to pay more for a service where I can speak to someone.
I sen

They do ship on time but when it comes to cancelling the membership you will start having problems. I realized that I was still been charged the membership fee after canceling it 2 months ago. I had to contact customer support. It was the problem with their system but they denied to fully refund the extra charges they made to my credit card. They just refunded me the last month's membership fee. If i didn't check my credit card activities they would been continuing charging me monthly for the service that i have cancelled months ago...