I cancelled my membership on their website and received confirmation saying "Please allow up to 48 hours for your request to be processed."
Weeks later, I was charged 9.99 USD and wondered why until I found an email saying the account has been left open until I respond to it.
I asked for the account to be closed and to be refunded and was sent ANOTHER email asking if I want to close the account.
I have just confirmed and am now waiting for account closure again and a refund. I just think this is very sneaky and terrible business practice.
We do apologize for the issue that has occurred. A refund is provided once the account is officially closed. We can always verify if your account is closed.