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They do ship on time but when it comes to cancelling the membership you will start having problems. I realized that I was still been charged the membership fee after canceling it 2 months ago. I had to contact customer support. It was the problem with their system but they denied to fully refund the extra charges they made to my credit card. They just refunded me the last month's membership fee. If i didn't check my credit card activities they would been continuing charging me monthly for the service that i have cancelled months ago...
Firdavs T.'s review of MyUS earned a Very Helpful vote
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Hi Firdavs. Our sincerest apologies for any misunderstanding regarding the cancellation process. It does appear the the first cancellation request was not received. You will receive an email confirmation whenever the process is completed successfully. We can confirm this has now been processed and you should receive the refund soon. Thank you for your understanding and please feel free to contact us again if you wish to discuss this further. https://www.myus.com/about/contact/