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They customer service is absolutely awful. I have tried 5 times to connect via chat - I have never ben connected. The chat simple isn't manned.
You can't call and speak to someone, all you can do is leave a voicemail. I did and nobody has called back in a week.
I sent an email and didn't get a response.
I was also surprised that I was told my laptop's weight was 10.1 pounds. Amazon says 6 pounds. I agree that there is the charger and some packing but that seems to quiet a difference.
The price still seams reasonable, but my stuff still hasn't been delivered because I think they need an invoice for the country the computer has arrived in. But there doesn't seem to be any clear communication on this - and why wouldn't they ask me for an invoice originally and of course I can't clear it up because of the non-existent customer service. I will be happy to pay more for a service where I can speak to someone.
I sen
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Hi Howard. Our sincerest apologies for any frustration with reaching Customer Service. We are showing we received and replied to an email and a Chat but never received a response from you on either until the most recent email. Occasionally, there are connectivity issues on Chat and our email may go to your Spam folder. We are unable to locate your voicemail in the system which means we had trouble connecting it with your account for some reason. Common issues are missing contact or account details. We see you order has already shipped and been delivered. Please do not hesitate to contact us on the Contact us page if you have any other questions or concerns. Our normal response time frame is one day.