Richard C.

I personally don't believe any of these 5 star reviews. I have spent lots of time arguing with this company to try to get them to ship various packages to my address in Thailand. Example: They stopped a shipment due to their internal policy about address formatting (!), saying the address I entered and which they accepted as valid initially violated their policy, which they claimed was due to FedEx's rules. I know this is false because FedEx manages to deliver to my address all the time. After several emails full of arguing, they were magically able to make my address work with their system anyhow, which by the way confirms that it was not FedEx's fault. They were very inflexible, obtuse and brusque the whole time. And then on the very next package, they again complained about the exact same address which worked on the previous shipment. Again I had to go round and round with them about the exact same thing.
The latest debacle was a hold placed on a package and an $8 fee because the merchant did not put the full suite number on the address. It had my name on it and most of the suite number so they were able to see it was me, which I know because they sent an email saying they will charge me $8 for violating their policy.
Maybe I'm nitpicking but did they even say "We're so sorry for your inconvenience, we made a mistake?" Nope, they don't even say that. They just argue. This is typical communication from them. They do answer emails quickly to their credit. But their replies are usually bureaucratic and there is no sense of humanity. It's like the DMV. I dread talking with them.
I'm just spending my time on this complaint because someone needs to call them out and publicly point a finger at them or they will think everything is fine. For now, I'd recommend to try another service first if you can find one.