They claim it's due to unforeseen backlogs, but it takes 10-14 days to log a package in the system. It takes another 6-7 days for them to email you back when you have a customer service complaint or their system is blocking you from sending a package. Then they start charging you storage fees because your packages aren't shipped. From there, when you Want to ship a package, expect to wait even more. All in all, over a month of delays for 5 packages that were delivered well over a month ago. Never will use them again.