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Kyle S.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since February 2021

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1 Review by Kyle

3/30/21

- I tried to register. The "instant" registry took two days and was "declined" without reason.
- Phone hotline not offered for non-customers. So how can you contact for registration problems? Upon selecting "I am a customer" call was cut instantly
+ Overall good appearings of website and great shipping prices
- external links for shipper's restrictions were outdated and gave error pages.
- Online Chat has long waiting times. No audible notification, constant connection issue and restarting to get in the queue. I gave up. Otherwise, you must stare at your screen and not do anything else for 10-30 Minutes.

Tip for consumers:
Good luck with registration

Products used:
I couldn't use any of their products for the reasons given. intransparent handling and inability to make contact/getting a reply

Service
keithe14
Charlene M. – MyUS Rep

We do apologize for the issue that occurred. Please reach out to us here https://www.myus.com/about/contact/

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