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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 1,389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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MyUS is not so intuitive as I expected, but I'm happy of having found it and I'm using it every time US sellers refuse (why?) to sell/deliver to Italy.
Some automatic reactions need to be managed better: by default I authorized goods delivery immediately at arrival at Sarasota, but MyUS often ask me delivery instructions.
Also the possibility of notifying purchase documents BEFORE the arrival of goods at Sarasota would improve delivery time.
Regards
Spoke to Jessica and she was very helpful and provided all information that I needed thoroughly.
Am very pleased.
Thanks for your staff(Jessica), she is helpful and nice! She can solve my shipment problem as soon as possible.
Thank you so much agent Jessica! Very fast answer and help! Very nice, patient and helpful agent! Would definitely recommend your site!
Teresa has been very helpful. She was quick, prompt, and was able to solve my shipping issue. She's great!
Jessica is the best!
I was facing multiple problems and she gave me great customer service
It was absolutely amazing knowing that I can get goods from the U.S. via My US is an open & transparent manner.
I was totally impressed by the service received.
Impressive customer service.
Absolutely brilliant service - items delivered efficiently and superfast to NZ
I had a problem with my package and Jessica help me in order to solve.
Helpfull, cheep and quick international deliveries. Jessica in the customer support was very helpful.
Most people like me do not take the time to thank people who make our online experence a pleasure and something we recomend to our friends. Your staff seem to take there jobs seriuosly and someyhing I have noticed is that they enjoy helping people like me in the middle of the South Pacific on a small island Called Rarotonga. Even being 6 Hours away from you does not seen to bouther your staff with there very prompt service to problems.
One person that over the years that I have been with MYUS.co is Jessica, she is the best online helper I have ever met, and she Likes Cats Too...;-). Not only does she help you with problems but she is the only person who will give you help on making your shipping experene a Pleasure. With her kindness and humor and just caring about your problem, I'm sure one day she will Run MYUS.com, If not MYUS.com better give her a large pay raise or you may loose her to some other company. Thank You Jessica for your help and kindness
Was so fast and helpful support thank you Jessica :) !
Jessica helped me solve an issue with one of the items in my inbox. She did it in a quick and efficient manner. Great support!
I was having some issues with sending receipt. Didnt know how to. So i needed help.one of the staff quickly replied and guided me step by step. Thank you for assisting me. A true "Angel"
Its good, all my queries were answered successfully by Jessica. And she gave me additional information that helped me a lot.
Terrible service. Constant nagging about sorting out prices from merchants when the invoice clearly states. Over-estimating, and excessive charging for overseas shipping with poor couriers, that result in continuous holdup at Customs because they fail to provide adequate paperwork. I've shipped 5 times, and 4 have so far been held at customs due to MyUSA messing it up.
To: Keith E.
Title: Communication Director
Hello Keith, I got the cold shoulder again from MYUS about a shipping question for a Ronco rotisserie with dimensions and weight sent to MYUS by me, in return I was sent a store shopping guide and no estimate or reply. It made me curious, curious enough to investigate for a few minutes for the lack of concern and customer satisfaction, What I found was chilling and nerve wrecking. Before I checked BBB from your site, I figured I must have a problem until I saw your company feed backs and allegations of ID theft, charges on debit cards from customers who didn't order anything, and customers overcharges despite their proof of purchase, and withholding customers items... then it all made sense, these issues may have been solved, but it has scared me out of my witts to order again. I am planning to make an order 2/04/15 for a cooking party here and need a couple items ontime, but I am considering another supplier. I hate to forfeit my new subscription purchased in September, but I also don't want anyone using my card but me. But for peace of mind I'll eat the cost to cancel my 1 year subscription after 4 months. I also found your near named competition $15.00 less expensive for the exact same services, and plus I feel at ease. You have 75 complaints in 12 months? 6.25 complaints per months? That explains everything, noone cares for the customers, just get the money. How can your company survive?
Unless things change I wouldn't recommend your establishment. I am also strongly considering closing my paid plan, I will seriously give it some thought.
Suite 463-707
I am using MYUS services for years. I am quite happy with them. There are still some improvement areas such as, Personal Shopper order on the same webpage from the same supplier could be easier, a lot of suppliers (on the forums or Ebay) forget to add commercial invoice and if requested they provide it late, so packages are longer on hold, maybe the payment document (PayPal, credit card doc, etc) can be accepted. There is no "search" feature for historical purchases, takes a lot of time finding what you are looking for. Also, a nice feature would be to add " repeat the order" button for history items. The 2 USD photos could be better, most of them are the photos of the package not the actual goods received. For the problem packages the photo(s) should be complimentary. These are just small details which are nice to have, I am very happy with MYUS at all.
Had difficulty to update my purchase price. Johnny was quick in resolving my issue. Thanks so much!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Piero-Enrico, Thank you for the feedback. We are adding a feature to our website that will enable you to tell us about the packages that you are expecting. This will help expedite the processing of your automatic shipments. While we work on that enhancement you are able to send your invoice or order confirmation to mi@myus.com before the package arrives. Don't forget our Personal Shopper service is available to assist with purchases as needed!