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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 1,389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I had so many questions to ask before and after my registration. I first spoke to May, Teresa, Kelly, and Jassica (I hope I did not forget anyone). They all were so helpful and friendly. Even though I might be bit hard to handle as a customer with no knowledge at all regarding couriers and shipping. Etc but these people were very nice and answered all my questions completely. Thank you so much guys. I will keep this link with me to rate future customer service staff (Jassica is the only one who provided me with this link)
Thank you and we kindly guidance.
Thank you Jessica.
I found in MyUS the answer to my needs... can shop US items online and have them delivered anywhere i want, when i want.
Very efficient Service
Recommend!
The attendant Jessica provided me with all information I needed about the subject mentioned above
Hi there,
I would like to thanks Jessica she was helpful and she communicates very well with me
Myus is basically the best for me as an online shopper! I really love them!
Will certainly use with all my shipments. Will reccommebd to others. Very easy to use and follow instructions.
Live chat with Myus has always solved any issue I have with my packages. Today morning Angel was particularly helpful.
I'm thankful having myus as my shipping patner.
I had great help form the customer support by angel and she was such and angel with her support.
Thank you
Needed some clarification around the membership when signing up. Angel provided good support, with good, precise information and also providing additional info which will help me make the choice. Thanks Angel
Have dealt with a customer representative by the name of Angel, she really was so helpful and had my issue solved in a matter of seconds!
Great customer service (Kristen). Answers questions needed to be answered without delay and very helpful answers. And also he/she is ver assertive.
Customer Service - Angel is very helpful in helping to submit a shipment request manually.
Pricing is outrageous and the site not easy to use - it is not properly intuitive.
In my case I had an item, a small meat thermometer, which was going to cost me, depending on the shipping method, at least double the cost of the purchase cost of the item...$60! To post by the cheapest method. This may seem reasonable - however I buy from the US all the time and for example iherb or books can be transported to my home for minimal cost. A large box of product from iherb perhaps $8.
I decided to return to sender and paid $15.99 when delivery to MY US cost $4.99.
Customer Care's response to my plea for a sensible resolution was generic. I will never use this service again.
I overlooked answering in time the verification process and the account was blocked. Getting an available agent was a nightmare, but finally I chatted with Ashton who solved the issue on the spot.
I'm sorry to hear you had trouble reaching a live agent. We are available via Chat seven days per week between 9:00 AM and 5:00 PM EST. If you receive a message that Chat is unavailable during this time, it means our queue is full with other customers. Please keep trying, and you will be able to reach us.
You can also send us a message and receive a reply via email. Just visit our Contact page here: http://www.myus.com/en/contact and click “Need More Help.”
I realy need to say that I thank "Jessica" to help me to let me know how can i use MYUS in the right way in spite of my english languige not good enough
Your customer representative Ashton was very helpful and answered my question efficiently.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry to hear you had a less than positive experience with MyUS. The best way to maximize your savings on shipping costs is to consolidate your purchases. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at support@myus.com with any further questions or concerns.