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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I would to say that Michael who chat with me was a very good professional and efficient, so he is a very experienced professional.
Elaine, from myUS postbox was very helpful in responding to my queries. She helped me a lot she is so understandable, and she knows what i really want and gave me a solution in a heart beat. Thanks very much for the help.
Big THANKS for John from MyUS Customer Service. For all information about membership options and he answered all my Q.
John Nasser addressed a major headache concerning customs etc. He was patient with an international client, took time to explain things concisely and was very understanding.
Michael so friendly and support me faster than I imagine but the application for chatting is too bad and all the conversations delay.
One of the reasons I'm using MyUS is their customer service, they make my life easier, thanks to Michael who helped me and solve the issues I had with my package.
Michael from myUS postbox was very helpful in responding to my queries.
Went above and beyond by providing links to make it easier for me.
He also answered my question, do penguins have knees.
He was honest and said he wasn't sure, but he guessed they did. - Go Michael!
Total scam. DO NOT sign up they will blindly steal your package. Cannot speak to a live representative except for live chat ONLY and they will just read from a gimmick. Will not assist you in any shape or form. BUYERS BEWARE!
Worst customer support I have ever experienced. It's actually pretty much non-existent!
They shipped a package intended for me to another client - have acknowledged receipt of the package and that they shipped it to someone else. They refuse to do anything further. Just sorry... What the H? How is that customer support/service? How is that even providing the service?
They won't even contact the person they shipped it to arrange for it's return let alone take responsibility for what they have failed to do - which is honour their contract to re-ship. First and last time I will ever use them! I have and will continue to post similar reviews in order to ensure that anyone contemplating using this service is well aware that they have no customer service. They will only engage in online chat or email responses. The online chat responses are scripted and do not actually respond to your questions. They just keep regurgitating the same response. The chat person I dealt with yesterday - Meredith - was the worst and at one point actually admitted that their script did not provide for an answer to what was a VERY SIMPLE Question: "Have you escalated this matter yet?" She kept saying she would do so - I asked to do it and confirm that she had done so. Could not respond without going off script.
Next steps for me are contacting state officials who deal with such matters. Found contact info for 2 on a website this morning.
The only reason why they get 1 Star Rating is so I can actually post a review. Otherwise I would give them a ZERO star Rating.
We do apologize that this issue happened. We would like to provide assistance. Please reach out to our customer service team so that we can review this once more.
This guy is A LEGEND " EDRIAN " he helped me a lot he is so understandable, and he knows what i really want and give me a solution in a heart beat, you guys are lucky to have him.
Just had a chat with Edrian from MyUS. Impressed by the fast and professional customer support. Helped me sort out item value issued fast and efficiently.
Hope to get my packages out of review quick, will post full review of service once shipping is done.
Edrian is one of the agents who helped me when i had issues with my shipment and was extremely helpful
Many thanks to all of MyUS team whome I appreciate being one of their loyal members. I'm very grateful to all the staff who supports me and cares about my packages with professionalism and patience. Michael has kindly helped me a couple of days ago with my issue with DHL Jeddah; otherwise they would have kept my package for a longer time with them. Very thankful to him and to Swanson who receives and signs my package and to Charles who nicely packed my package this timebut unfortunately the Saudi Customs and DHL messed it up. Many thanks to all of you and all the best to you.
Michael has helped me a lot with some questions I had. Its the first time I use myUS website, I will surely recommend it. It was an excellent service.
I would love to have the same customer experience as this in other websites.
I placed an order from an US vendor outside MyUS paltform. Iwas worried that I have done the wrong thing even if I had put MYUS personal shipping address.
So I decided to contact MyUS chat service and I spoke to Jacqueline. She was very nice and helpful. She explained me that I did the correct thing and I didn't have to cancel my order :).
Super quick service.
Thanks
Best Customer Service Officer. Quick Support! Case Resolved within a min.
And that case was pending from quite a no of days.
Thanks Edrian.
Excellent service was provided by Edrain
She was very helpful, and guided me, as I have been using MyUS service since many years, they are very professional & team is specially very helpful!
It was helpful for me because it's my first time to us myUS I like it I asked about how could I order and how to collect it all together in one shipment. It was with Edrian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do provide multiple ways to contact us. We have a call back service, emailing service, and Chat service. If you would like us to look for a package of yours please reach out to us.