On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
Edrian and Keizan very helpful. MyUS is trustable. Quick response and fast delivery.
I have been shipping from MyUS for almost 3 years now. I find it easy and clear.
John Nasser helped me a lot! My issues are all sorted! My invoices are all legit and John ironed out the issues tremendously! Thank you John Nasser!
I spoke with Edrian who helped me changing my shopping method in a very fast and efficient way! Top level service!
I had an issue with accounting and I talked to Beverly.
She served me very well in a very short amount of time, she was very friendly and solved my problem right away. I was really pleasured to talk with and I hope that all MyUS agents become like her.
Thanks Mis Darazel for your help, she solved my issue. Big thank. I wait for the cancellation moment after complines team reviewing my issue, to cancel the account.
Be sure i will subscribe again in case i need.
Very helpful and efficient but I just wish I didn't have t keep getting in touch because someone else is not doing their job as well.
I had a good experience chatting with Darazel on my issue.
She attended to me nicely and she understood my problem
Chatted with Ronnaren concerning a package and she was really helpful and resolved the issue thank you
I am a Japanese retailer, my business is always supported by Cool Team of MyUS.
I have any trouble, a member of MyUS would help me quickly and warmly.
Michael, a Cool member of MyUS, would help me always:)
I would recommend MyUS.
Thank you!
Such a good costumer service, thanks michel and my us for this fast activate with cosumers I appreciate your job
I am very much satisfied with the quick response I received on a live chat with Michael. Atleast, for now all I wanted to find out relating to my orders has been responded to in a professional way. Thank you for the good service that are being offered here
I'm a premium customer more than 1 year now from Saudi Arabia and I would like to thank agent Zyrra and Colleen for their amazing support
I was unable to access my account and with the help from Michael was able to do so I have always have been happy with the service I have received from My US
Hello,
My request for cancellation of shipment over the weekend and subsequent shipment to another address was promptly attended to by Michael, who kept me informed all the way! Keep it up Michael and MyUS!
Thank you.
John Nasser helped me very kindly.
Thanks a lot!
He worked for mevery very Quickly.
Thank you so much. I am satisfied.
I was having problem adding correct value to two separate items which were shipped in the one package.
I logged complaint about it. One of the support team members by the name Michael responded and told me what to do. I could not response quickly because of time deference but when I woke in the morning and read the mail and provided the information he asked me of, Michael resolved the issue and close the case under 20 minutes.
It was really woo experience.
Thank you Michael and MyUS as awhole.
This was my first try with MyUS.com for a shipment to Europe and my experience was just awful. My shipment from the shop arrived properly to MyUS.com, was sent to me prompt, but then couldn't be delivered because of a problem with the postal code. I inquired many many times on the status of my shipment and 4 months long I received the answer it is on its return way to MyUS because it couldn't be delivered and return shipments can take longer and it will be resent when it arrives back in my suite. After an additional request last week I was just informed in a rather offhad way that my item was destroyed (!) because "I failed to claim the package for return properly" what makes absolutely no sence as MyUS.com is the sender of the package, its the purpose of their company and its the service they offer, so is responsible to claim the items properly when sending them out to the recepients so that they can be returned in case they are not delivered. I haven't got any support at all during all those months waiting for this shipment and asking for the status update, only common answers. I will surely never use the "service" again, they seem even not to understand what kind of service they offer and get money for.
All my concerns were taken care of in an orderly fashion. My parcel was on time and quickly shipped without any shipping issues!
There was a slight error on the shipment. It didn't update on the app during the time I made the request for shipment. Thanking Michael for responding to my email super fast and with the problem solved!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear this. Please reach out to us so that we can provide you with assistance.