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MyUS
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MyUSReviews 5,288

3.9
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
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MyUS Shipping by Christine Mae
July 23, 2019

Excellent fast service! Friendly
On MyUS chat
Solved enquiry and gave full going-forward details

Thank you

Date of experience: July 20, 2019
NL
1 review
0 helpful votes
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Very helpful and fast
July 23, 2019

She was nice and fast to answering my questions, I hope to get Christine again when I have questions again!

Date of experience: July 20, 2019
BO
1 review
0 helpful votes
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Great service
July 23, 2019

Prompt reply with my request about correction of a price. I like working with efficient companies. I was attended by Zyrra! Good job! Keep it up!

Date of experience: July 20, 2019
South Africa
1 review
0 helpful votes
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Thanks to Elbert for lightning fast support to help me with issues of my items ready for shipping, it took less than 5 minutes. He is the best! Excellent and knows his stuff in helping a customer like me:-)

Date of experience: July 20, 2019
Egypt
1 review
0 helpful votes
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Live Chat
July 23, 2019

Agent Darazel was so kind and helpful. She helped me tracking my package and clarified everything for me.

Thanks to her.

Date of experience: July 20, 2019
Ghana
1 review
0 helpful votes
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Great
July 23, 2019

It has been a great customer service experience with 'Team at MyUS'. I have been well attended to. Ronnaren and Colleen, especially have been patient and supportive. They ensured that I got satisfied.
Thank you *******@MyUS.

Date of experience: July 20, 2019
Saudi Arabia
1 review
0 helpful votes
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Appreciation for Darazel
July 23, 2019

I had a great assistant from Darazel she very helpful and very patient to listen to my complain. I wanted to thank you so much.

Date of experience: July 20, 2019
Illinois
1 review
0 helpful votes
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I just began using MyUS.com service recently. And today i received a great membership deal via email but had trouble claiming it via the link from the email. So I tried to find answers by loging into my account but they even had live chat option. How convenient! So I asked for help with claiming the offer and Darazel was very helpful and quickly addressed the issue I had and I couldnt be more happy to be their member and get to enjoy their great service. Thank you

Date of experience: July 20, 2019
Saudi Arabia
1 review
0 helpful votes
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Thanks to your team named darazil helpful and nice chatting and fast reaching no long wait time as others website

Date of experience: July 20, 2019
Saudi Arabia
1 review
0 helpful votes
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Nice work Ivan!
July 22, 2019

Ivan assist me in a very good manner! I am so happy with myUS!

Date of experience: July 19, 2019
Angola
1 review
0 helpful votes
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Chat help
July 22, 2019

It was a great experience to be attended by a MyUs official whose name is Ivan Homer, he answered me very attentively and managed to solve my concern... good work.

Date of experience: July 19, 2019
Malaysia
1 review
0 helpful votes
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Darazel the agent has been patient and helpful with information for my first pilot test order. I am still trying to understand how it works and she has been very kind and helpful as well as patient with me. Appreciate that.

Date of experience: July 19, 2019
North Carolina
1 review
0 helpful votes
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Informative
July 22, 2019

Darazel assisted me in a chat format and answered quickly and thoroughly. I had questions about a pending shipment to New Zealand and he was able to guide me to the process.

Date of experience: July 19, 2019
Saudi Arabia
1 review
0 helpful votes
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Outstanding
July 22, 2019

That was great customer support experience from customer support representative named Darazel

Thanks alot

Date of experience: July 19, 2019
Egypt
1 review
0 helpful votes
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Darazel is very helpful
July 22, 2019

Darazel is very helpful and solved my problem fast and answered all my questions, thnx a lotttttttttt

Date of experience: July 19, 2019
Mauritius
1 review
0 helpful votes
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Thanks Ivan Homer
July 22, 2019

Good support form Ivan Homer, my package status was promptly checked, and I was given assurance that everything is in order.

Date of experience: July 19, 2019
Saudi Arabia
1 review
0 helpful votes
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Awesome help by Pedde Jeff
July 22, 2019

Really the words doesn't enough to thank you for your extra help, kindness and Awesome support. Much appreciated

Date of experience: July 19, 2019
Zambia
1 review
0 helpful votes
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Today, I am informed that storage charges begin to count due to package was kept over 30days, but truth is the package which contains lot of free cosmetic samples is under review since its arrival.

So I decide to call live chat to abondon those samples. At first, I thought there would be some fussy procedures like filling in forms, commission fees blah blah, but surprisingly, the agent Edrian helped me out in such a simply and easy way and even spare the overdue storage fees.

I admire Myus services enormously, which people lives outside U.S. is given same chance to shop there and excellent humanity services are offered as well. Thank you Myus.

Date of experience: July 19, 2019
Indonesia
1 review
0 helpful votes
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Great Support
July 22, 2019

I have not get update on my order for such a long days. I contact MyUS via Chat Now and chat with Pedde Jeff. In a few seconds I get update on the expected arrival date. That is great support and I expect my order arrive as expected. But, if the system could give update automatically and I did not have to use the Chat Now than it is better.

Date of experience: July 19, 2019
Nigeria
1 review
0 helpful votes
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Resolving Package on review
July 22, 2019

I had a ship request I needed to do urgently but the package was in review. It was quickly resolved by the agent I chatted with Edrian and I was able to ship out my item immediately

Date of experience: July 19, 2019