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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Thanks to Kenneth Jay for correct informations in me first order. This is simple information don't need 100 characters.
The agent who served me was Pedde Jeff. They were very helpful and nice. Overall the experience with myus has been great so far.
Pedde Jeff was very helpful and kind. My problem was solved quickly. I was very grateful for the assistance.
I wanst sure that i made the order as i should have and i entered MyUS Live chat. Ronnaren answered
All of my questions and asked all of the right questions. Thank you for a great service! Feels like im in good hands.
Ronnaren was extremely pleasant and super helpful in rectifying the value mistake on my order. It was easy and fast and is now all taken care of. I really appreciate how easy it was!
Their Support responds very fast and resolve your account problems in seconds!
Specially my support experience with Beryl Grace and Darwin!
The support processed smoothly.
The person in charge is very kind and give me a proper answer.
Thank you Michael!
I had a large order that was split in 4 Packages, although they all arrived at the same time under 1 shipment ID 2 of the packages were logged in the system with the total amount for the whole order which was split over 2 packes. I was lucky that John Nasser was able to help me with my query and he adjusted the values for each package to the real value contained in those for boxes. Great service, thank you John
It was a very good chat with Ronnaren, He managed to let me understand clearly everything I needed to know about my case and I'm very happy with your services in general.
I have a live chat with Ronnaren, she's been really kind and able to solve my problems. Thank you very much.
Beverly was great with her support. Responded within minutes.
Will definitely recommend MyUS to anyone.
I have a question with my package.
I did not find any info nor receive any noticefication whatsoever from either the forwarder or MyUS.
So I reached out Live Chat for help.
Roderic, the agent that helped me out was very helpful.
Edrian was a great help when I received a package with an incomplete address onit which attracted an additional handling fee. Edrian asked for the invoice and saw I had provided the correct address to the merchant, and then waived the fee for me. Great service.
The live chat with customer service was great
Ronnaren was really helpful
I'm really satisfied the customer service
I have a parcel(a pair of shoes) value $220, but they put it as $500 value of item for custom charge. I paid express shipping $50. Now i have to waste my time and pay to DHL for £170 tax value when the item just costed for $220.
Customer service through live chat are friendly(john bennedict, jacqueline, jeanniesa, roderick) and helpful. But i have not gotten any solution for this issue.
DHL told me to pay the tax and claim it to HMRC which is getting more harder as I have to fill forms and sent it by mail etc.
I know this is my mistake of putting automatically forwarding the post and I didnt notice that the shoes company didnt put any invoice paper inside the shoebox. But I mean, $500 for a pair of shoes? Thanks that you didnt put $5000 for this, or else i could not even afford this tax and claim it back.
*UPDATE*
It has been more than 2 weeks, HRMC have no given me any refund or information for the overvalue tax. So, basically if there is no refund, I literally pay the custom tax as the same value as for my actual item's value. Ridiculous
*UPDATE PT 2*
Still no refund or news from HMRC. From myus response it was written that they use research value for this shoes of $500. Now tell me which website tells that this shoes price is $500? Which is double than the retail. Insane. I'd suggest that you cut out that option for automatic forwarding shipping as you just put random custom value for the item price.
i have a parcel(a pair of shoes) value $220, but they put it as $500 value of item for custom charge. i paid express shipping $50. now i have to wait for them to solve it with dhl for the custom value as DHL asking me to pay custom fees for £170.
customer service through live chat are friendly and helpful. but i have not gotten any solution for this issue.
will update the status of review once everything is solved.
We love MyUS! They are customer-friendly, efficient and very professional. I am a first timer client and a homeschool Mom. Everything is new to me especially in ordering items from the US. MyUS guided and assisted me all through out without any fuss. My seller had a few mixed items sent to my suite and MyUS helped me verified all the items so that I could validate my issue. MyUS is highly recommended! It is not expensive and I truly like the consolidation process they have so to help clients maximize their budget, time and package. More power and see you on the next shipment :)
Edrian did an excellent job in assisting me track my package. Very swift and fast replies. I highly recommend Edrian to others when needing some assistant to done quickly.
Very efficient team, Roderick in the live chat quickly helped me to solve my issues. I recommend My Us
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the issue you are facing. Unfortunately if no invoice is provided we use researched values. We do ship out shoes with values of $500 and higher. We hope that we can resolve this issue for you.