hnr w.

I have a parcel(a pair of shoes) value $220, but they put it as $500 value of item for custom charge. I paid express shipping $50. Now i have to waste my time and pay to DHL for £170 tax value when the item just costed for $220.
Customer service through live chat are friendly(john bennedict, jacqueline, jeanniesa, roderick) and helpful. But i have not gotten any solution for this issue.
DHL told me to pay the tax and claim it to HMRC which is getting more harder as I have to fill forms and sent it by mail etc.
I know this is my mistake of putting automatically forwarding the post and I didnt notice that the shoes company didnt put any invoice paper inside the shoebox. But I mean, $500 for a pair of shoes? Thanks that you didnt put $5000 for this, or else i could not even afford this tax and claim it back.

*UPDATE*
It has been more than 2 weeks, HRMC have no given me any refund or information for the overvalue tax. So, basically if there is no refund, I literally pay the custom tax as the same value as for my actual item's value. Ridiculous

*UPDATE PT 2*
Still no refund or news from HMRC. From myus response it was written that they use research value for this shoes of $500. Now tell me which website tells that this shoes price is $500? Which is double than the retail. Insane. I'd suggest that you cut out that option for automatic forwarding shipping as you just put random custom value for the item price.