MyUSReviews 5,288

Happy with service and reply from Roderick - Really friendly - Not happy with DHL

Will certainly be a return Customer - But wont forget the Insurance

Had a live chat for the first time and it was pleasure speaking to. Thank you Roderick for helping me out.

Roderick helped me with everything i need step by step. I had a lot of isuues latetly with myus buy after the chat i had with Roderick i hope i will start trusting myus again

Very good service with Roderick he was very knowledgeable and answered all my questions and some I didn't think to ask.

I bought a spare battery for a Bluetooth speaker, but apparently it's not possible to ship loose batteries to Iceland. Colleen helped me to find a way to ship them to a family member in Norway, which will bring it to me next time they'll visit.

I had a perfect customer experience with Colleen Anne C. Where she quickly resolved my issue:)
But the only issue is that the waiting time was quite long

Colleen Anne C was a great assistance in helping me chase my package. Exemplary customer service. So glad to have gotten her to assist me.

Overall positive, especially when it comes to customer support. Colleen is one of the most hepful professionals I had pleasure to deal with. Packages are being processed quickly and the documentation of each shipment meets highest standards. Also prices are very reasonable and I haven't seen cheaper DHL prices yet. Worth to mention that each shipment is priced on actual (not dimensional weight).

I had a long list of prices to update on myus.com and Colleen Anne C. Was very patient with me until we fixed the prices listed

Colleen was extremely professional and helpful when helping resolve my issues. Such a pleasure to speak with and so sweet.

Excellent very helpful and quick service, the best
Ronnaren helped me this morning and was excellent

I had an issue with a parcel not showing and invoice being incorrect, went onto chat, got Roderick and what a star spent 5 mins on chat and everything was sorted ready to be sent out ******

I am totally happy with their customer service as they were knowledgeable and understandable and given me solution to my issue.

Also would like to thank customer service representative Ronneren as he sorted my issue in a friendly manner and quick. Happy for his way of approach many thanks to him and to MyUS

Dorothea answered all my questions and help me with my issue. She was outstanding! I had a complex issue and she was nice and friendly.

Roderick helped to expedite a package that was sitting in the review process, without his help I would have probably waited a few days!

I'm Very pleased with my experience using myus, There customer service is second to none. Edrian was really helpful and responsive with my inquiries.

Julius has provided excellent service with customer-centric experience. He has given me the confidence to use MyUS for a long time. He was also patient by understanding my issues and pro-active in resolving it. Thank you Julius! Keep it up!

Roderick is just a little bit too supportive. He answered all my questions and fixed all my problems. I was on fire when I started the chat and I ended up laughing.
He is knowledgable, he knows his job and he is smart!

Thank you!