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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Awesome... real nice... awesome... real nice... awesome... real nice... awesome... real nice... awesome... real nice... awesome... real nice... awesome... real nice... awesome... real nice
I had some trouble with my first order, but after using the live chat with Mr. Pedde Jeff D, not just the problem are gone now but i'm sure that this myus services are the best in my personal experience.
Hi, I want to rate my experience with support chat.
Pedde Jeff D which is a support employee is nice and kind, I got my shipping problems fixed so fast.
Thank you!
Just on the chat now with Pedde, needed info re a delivery that needed to be turned around quickly, have an event with tight timeframes. Although the answer wasn't exactly what I wanted, I got the answer easily and quickly, I understand the costs and timeframes involved, and how I might change what I do at this end to make sure the parcel is received for the event. Just a good customer experience, which seems so rare these days. Thanks Pedde!
Pedde Jeff D. Was great, very helpful and nice to me. Took care of business quickly. Much appreciated
Thank you so much for sending a speedy and quick responder who could handle my situation easily and with quick procession, I couldn't login to my account and one of my packages didn't have the needed details necessary to forward it to me and Edrian helped me and rectified the situation immediately, thank you for employing such a brilliant and informative customer support agent. Sincerely Denise.
Was skeptical, but everything went pretty smoothly. Delivery was pretty expensive, but considering I live in Australia and wouldn't have been able to get my stuff otherwise, it was a good deal!
Had to ask some questions in the help chat, and I got Roderick, who had great english and was very helpful.
My things came in a box (which the stuff was out of the original packaging, but nothing was actually opened up), and everything was in perfect condition.
Obviously I can't talk for other people's experiences, but mine was pretty good!
I was assisted by Pedde Jeff D. Very professional, very polite and very humble.
Issue was fixed very quickly. I am really happy
Pedde Jeff D. Very helpful. I liked the chatting service since I call you guys from Saudi Arabia, I wish you can drop the prices more like Amazon new delivery service.
Purchased a designer coffee table and selected and paid for the additional option of extra padding to ensure it arrived safely. Combined the table and shipping were over $2000. The table arrived wrapped in a lightweight cling wrap no box, no padding and completely ruined, scratched, covered in dirt and with chunks missing - completely unusable. I also took the option of insurance. They agree it was their fault but will not refund the full amount and will not provide a refund only a credit to use on shipping however I will never be using them again so I have lost $2000 and still have to replace the coffee table.
Everything happened exactly as MyUs said it would, with parcels being delivered on schedule. Online help was spectacular, with particular reference to Edrian. Any query I had was answered professionally and accurately. I will use this company again.
Edrian was more than helpful. Loved the effective and prompt response. Answered all my questions to the fullest information possible.
Super quick answer,, 100 support to ship batteries with two couriers.
Much cheaper than direct shipping by provider
Very good service and customer support,
Thank you Edrien for your full support and your time to help us
I would like to thank Roderick for helping me solve my issue and not giving me any pushback and just getting it done. Awesome thank you.
There had originally been a mistake with my shipment where MyUS had shipped my package in two shipments instead of one. And I had to pay an extra fee for this. I contacted Jacob from support and he was very helpful and managed to waive the fee as a one time courtesy!
After being a VIP member for almost 9 months they suddenly hold my account for no reason and each time i ask their customer service about the problem they keep telling me the same thing "your account is under review", the problem here is we don't have anytime to lose and i can't support the current delay.
Want to post this review to let you know that one day it's your turn to be under review like forever under review and keep refreshing the page waiting for them to unblock your account and it never happens, that's what i'm currently experiencing.
We do apologize for the delay in reviewing your account. This process should not take long. Please reach out to our team once more and request that they escalate this matter so that it is completed. Please contact us from https://www.myus.com/about/contact/
This is just a rip off
So I ordered men's perfume with a value of 30$ usd and myus.com wants to charge me 57$ USD shipping to Canada loool
This is a rip off I can't believe this I Guess they will keep my perfume I just lost 30$ USD
This is the shipping breakdown
35.99 shipping 2-5 days delivery
2.99 insurance
Export Documentation fee 18.50$
Total 57.48 USD
This is a joke. I will never deal with them again.
We do apologize if our rates are unfavorable. Perfume is considered a dangerous good product when shipping via air, so packages that contain items like this can only ship with certain carriers.Our website does also list that there is a fee charged to ship these types of items https://www.myus.com/faqs/do-you-charge-a-fee-for-handling-dangerous-goods-o/. If we can provide you with assistance please us know.
Thanks againg Roderick! It was fast and no hassle locating my package! This guy rocks! Until next time!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize that the item you received arrived to you damaged. We can file a claim for this since the damage is shown. Please contact us from https://www.myus.com/about/contact/ for more information.