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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Roderick was very helpful that she helped me to locate a missing package. Chatting with her was very smooth. My problem was resolved in several minutes. She understands the issue and my point, then she provided the solution.
Roderick has been giving me spectacular support, and I am quickly satisfied when I have support from patient, anticipated Roderick. Keep it up Roderick people will love you with us
I had asked if inputted tracking number was really correct or not as it was not same as expected. One of staff stated there was no mistake at all and tracking number is definitely correct. However at 3rd time with Pedde Jeff D., she confirmed inputted tracking number was incorrect and made correction for me. I am very much appreciated Pedde Jeff D's support. I believe it should had been corrected at the 1st inquiry as Pedde Jeff D did. Anyway, Thank you very much Pedde!
Consultant friendly and helpful but my problem unresolved
Had an online chat with Pedde and was very professional and straight to the point
Merchandise stolen from the wearhouse by an employee. Proof of delivery is confirmed. MyUs doesn't care.
No reply to complaints.
Julius was so helpful. My US has had a big turnaround Finally my parcels arrive in perfect condition where once before they arrive a mess
Julius was friendly and patient. Since I'm not quite familiar with this third party shipping concept, I needed to repeat my questions many times just to confirm that I understand everything correctly and Julius did not mind to reanswer my questions. Overall a good experience.
Julius tried her best to answer my questions and she made me understand more about the service provided by MyUS.com
Darwin has been most helpful today in updating shipment price details and I found his service both efficient and courteous. The merchants do not often send invoices and trying to create a pdf from a picture on Groupon (or whichever site you ordered from), which is the other way to evidence the purchase price, is super cumbersome and inefficient. So inefficient in fact that I did not make any purchases in nearly a year. However, asking for the price to be updated via online chat is much simpler and more effective if you have some patience and wait in line to be helped.
Michael answered my question, and even provided more information before I even had to ask.
This is my first time of using their service. A friend sent me a package to my suite and the package was received by them two days ago and I wanted to login to check if they've logded the package in my suit all I got was account can't be found. I went on to chat with their customer service live and they told me my account was cancelled. No emails was sent yet and no reason whatsoever. I'm a Nigerian I believe they're doing that because of racism or so but for two days now i don't know what's going on and how I'm gonna get my package.
We do apologize about this. It is best to chat or send an email using the contact us on our site: https://www.myus.com/about/contact/
Very helpful staff who explained it completely. And helped me to update my suite. Why do we require to submit 100 character reviews here. Sitejabber is not very user friendly it seems
Michael was great in helping me and providing support. He is very fast and efficient. Really Apricate his service.
Pedde Jeff D was a great assistance which my issue. He assured me that my packing which has no updates will be found and sent to me
Am from Maldives
It's super easy and safe to receive your package from US. Quite expensive & it takes time to receive, more than their mentioned date. Specially Mr.Ivan & Mr. Jeff are very kind and helpful Two stuffs that I notice. Try MyUS application.
I have a package that is consist of many items. I literally means many items, it's like 50 kinds of items. And to make matter more head scratching, merchant have different invoice for shipping and the value invoice.
Sure enough, my package is hold in review, but EDRIAN of MYUS from the support, able to resolve my issue in 10 minutes. I just need to explain what really happens, and once what I explained does checks out, he updated the package for me and my package is ready to send.
Save me like 2x24 hours of package review!.
Perfect transaction every time, have been ordering from multiple stores in the US to Lebanon. No surprises no goods damage. And the team is very friendly and helpful with the Live chat facility specially Edrian, makes my experience easy every time!
Always providing high-quality service. Roderick attended to my request instantly and resolved all my issues swiftly. Lowest prices, best service. 10/10
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the issue you are facing. We would like to provide you with any assistance we can. Please contact us from https://www.myus.com/about/contact/