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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Pedde Jeff D was very fast and straight to the point. He gave me all the answers within 3 minutes
I have been using the MyUS service for more than 9 years I think and they have been quite helpful when I've had problems and the service works quite well. I would definitely recommend using their service.
Excellent customer service from Edrian at MyUS. Professional, Friendly, Polite and solved all my issues super fast. THE BEST! Many thanks.
I was at a loss after being away from the site from so long and was immediately helped in 2 minutes by a person Edrian. They told me exactly what to do and were extremely kind and informative. Great customer support. 12/10
I have been assisted by a wonderful staff named Roderick. Roderick waas very helpful to sort my issue out and in a very significant time. I am pleased and luck to have such a person, although I have been with few representative agents. I appreciated the help and I am very much happy to be back with MyUS, the best shipping agent I have been with. Thank you MyUS and Thank you a million times Roderick
The customer service experience at MyUS is second to none! One staff member in particular, Roderick, identified an issue with a parcel held for delivery and expedited the resolution to get the parcel to me quicker. Thank you for your excellent assistance!
I have got help for a chat support name: Edrian. It was a good helper, quick and smart guy. I recommend to having help from this guy.
Had a chat with Edrian from MyUs about a package in review on my suite. He was so helpful and responded promptly. This is why we we all love myus.
My order has been cleared Thank you very much
My order has been cleared Thank you very much
My order has been cleared Thank you very much
I opted for chat to solve my package issue with chat instead of waiting long hours for an email reply. Your employee, Roderick, professional, friendly and solved the issue within a couple of minutes and saved me the wait and the extra storage charges too. Thank you MyUS for this service and thank you, Roderick, for your great help.
I had a somewhat complicated issue due to a merchant putting a free item in a package which complicated shipping quite a bit!
However Julias L was an amazing help and was able to resolve the issue quickly. I would recommend this service to anyone!
The agent was really helpful and helped me with the issue and solved it
The agent name is Edrian...
I URGE EVERYONE AFFECTED BY THIS SCAM TO REPORT MYUS TO Econsumer.gov!
After an estimated delivery cost of $15.99 for my 0.5 kg product as advertised on their website, I was swiftly charged $39 for the initial delivery. I had to provide my credit card details upfront therefore I could not control the automatic upgrade which came at a later stage of the transaction.
When the item has finally arrived to the UK, a further $113 was requested for it to be fully delivered to me. This is not to mention that the item has taken 15 days in total to arrive to me, whereas the maximum should have been 10 days.
Should I have been aware of such extortionate charges, I would have never agreed to purchase the item. I have literally been robbed of my money, buyers please avoid at all costs!
It was very helpful today.
Also thank you.
Thank you. Michael
Michael was a huge help with helping me figure out my concern. They also included the shipping information plus the tracking of the shipment.
Had a great experience today using the live chat Support. John Benedict
Was able to speedily help correct the error I'd made and got the package back on track to smooth sailing.
Excellent pedde jeff d
Understanding
Fast comprehension with different language
I rely on Google Translate
Noticeable Li
Please modify the system until the client has authority for all works
And you just review
I think this will be a lot faster
Also add Aramex for shipping
FedEx Egypt is very bad
Thanks for your cooperation
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear that you had a negative experience with our service. Please contact us from https://www.myus.com/about/contact/ for more information.