MyUSReviews 5,288

Fast reply, Good knowledge of the issue and great solutions for the issue with great attitude

Chatted with Pedde. Jeff

Edrian where really fast and helpful when i needed password reset.
Also he helped me with shipping details.

Very happy to work with you guys! Beverly, I appreciate your wonderful service and help to find my pack in the jungles of Rwanda. Thank you! :)

I talked to customer service and Roderick from customer service chatting online helped me out with my shipment and told me why am not seeing it in my account. Thanks alot and keep up the good work.

I have been worried about my shipment which has been on hold in Lisbon for a couple of days (At least this is what My suit shows). I contacted MyUs help desk and Roderick just removed the weight over my shoulders since the content of my shipment is very important to me. Her assistance was very valuable and professional. I give you a big thank you Roderick.

Bought an item from ebay, however seller didnt include my suite no. According to the USPS tracking, item had already arrived at myUS. Went to the livechat and everything was sorted out from there! Excellent service from Julius Lemuel - support was prompt and excellent!

Quick, great and easy way to change the wrong entered value just rise the invoice
Thanks a lot Beverly:*

I had a problem with my parcel being delivered to a wrong suite number & had a live chat session with Edrian about it, she helped me see that it was due to a wrong address & she was quick to help me solve the problem & correct it. I am very satisfied with her quick response & efficiency.

Professional customer care service... fast and friendly. Am happy to work with u. Edrain was d best. Continue the good work

My us is the best to ever exist and upon my review I give all my credit to Mr Edrian for his outstanding good customer service. May he keep the good spirit of helping others in this way. Through him we will always ride with my us.
Best of wishes

Julius was great help in my enquiry today and did it in a timely manner, many thanks highly recommended. Have used myus for only a month having switched over from shopfans as their prices had hidden fees.

Super easy to work with and very helpful! Handled everything via email with great communication. MyUS has really improved its service over the past year. Their webpage is easy to use. Highly recommend

I do like this site, because all the services that they provide costumers with specially the chat service team.
They have been so helpful..

I had some confusion over a shipment I ordered that came in two parts with odd documentation from B&HPhoto.

Colleen Anne was fantastic, Corrected the shipping values and even sent me photos of my items to ensure they were correct. This is a fantastic service

Great, quick and easy chat with issue resolved within minutes! Free magazine requiring invoice, Colleen Anne C was very helpful in looking up the site to confirm this was a free guide, and amending so I could ship the item.

I spoke to Michael for help on an item in review. His gave great help and timely response. Quite happy with the service.

I have a problem with Mexican Custums but My U.S. help me with everything. The service provided by John Nasser was the best ever!

I talked to him to get the AMEX discount applied. He was very enthusiastic and helped me get discounts on my account. A discount was immediately applied to my account. Thank you very much for the good response!

The waiting time was little long but acceptable. The answer was clear and informative.
I thank Ronnaren for his answering.

Colleen Anne C. Had an issue with a missing package in my suite. Was very helpful and resolved my issue quickly and professionally.

Thank you!