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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I received notifications about a required action with my shipment, even after completing the requirements. I online-chatted with Colleen Anne C. Who was very helpful and made the required changes on her end, this allowed me to continue with my shipment. Great work, thank you!
Term "best of the best" is coined for people such as Pedde Jeff D.
The people who seem to help you silently
Ronnaren was very helpful and solved my problem. It took little time to complete my issue.
His attitude was nice and his language was simple
Michael answered all my questions and provided me with the support I was looking for. Thank you Michael
Used the chat option a few times now, and Pedde Jeff has resolved my issues and answered my questions, and very quickly
I gladly Pedde Jeff a five star review, he was professional and friendly at the same time and sorted out my issues in less than a minute
Roderick
Is my man
He solved my problem with my membership so quickly without any issuesin my experience of using MYUS is perfect and fast and safe the packing is more than perfect.
I had to confirm if the new payment method went through, and Roderick was very helpful, quick and efficient! Many thanks for your suuport!
I have dealt with Edrian and was very helpful and knowledgeable. Thank you sooo much Edrian. My inquiry was about my membership charges and Edrian was able to answer all my questions.
I am happy my complain was resolved thanks@ Edrian my experience here so far has been awesome. Quick respond and complain was resolved instant thanks
Was amazing in correcting the value of my shipment. Super thank you to Edrin for the amazing support.
Before I was sad. Beryl Grace's support was not good. Now His support is very quick and kind. Before I was sad. Beryl Grace's support was not good. Now His support is very quick and kind.
The site is set up really well and is informative. I still had a question that needed the help of a customer service rep. She not only quickly assisted me and solved my issue, but Ronnaren went above and beyond. Her help made me confident in the service provided by MyUS.
I wanted to import some seeds of the plant strongylodon macrobotrys. I asked my country's food and wares authority beforehand whether import was allowed. They say that seeds don't need a certificate. However, now that I ordered the seeds and they have arrived at myus, they won't ship them to me. They say I do need a certificate.
I have explained them several times how I got my information. I've also checked myus' FAQ and it says nothing about seeds needing a certificate by default. But they keep giving me the same short answer and they won't even explain to me from where they got their info. I think this is a very short-sighted attitude.
The seller won't do refunds but I'm going to send back the seeds to him anyway. It would be a shame if they get destroyed. Too bad I have to pay myus 7 dollars for that.
Enquiry was straight forward to the point and response from MICHAEL was helpful. You guys should keep up the good works
I experienced excellent suport by Pedde Jeff. Pedde Jeff was very supportive! Very quick and responsive to revise my declared values. Thanks!
Thank you so much Pedde Jeff
I would like to work with you agian
She has better communication and better care for customers
Ronnaren was very helpful and patient and answered for every single question, thank you Myus for hiring such a nice woman as Ronnared
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the issue you are facing. Our compliance team reviews seeds to determine if they can ship or if they cannot as they have been trained to follow US government policies.