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MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I'd have like to receive my package when it arrived but I had some problems and this guy reassured. Thank you so much
When ever I have a question online chat works great. Micheal responded very quickly to all my questions and resolved all my concerns. Thank you Michael.
Curt
Quick response and solution to my problem. Excellent service by this representative. Will definitely keep using myus.com
I had an issue with invoice value because I have a subscription with ipsy and I had to speak to an agent every month to help me fix it but Ronnaren was very helpful by adding a note in my account to make it easier for me to update the value for next time. Asked a lot of questions to help me fix the issue. Very great service from her. Thank you so much
John Benedict was very good at his job. He directed me and answered me correctly. He registered me for free membership which he helped me removed my credit card and also requested for my $7 refund.
I am in Rwanda and Myus.com gave me a very good service and thankful to Edrian he gave me the coolest service ever!
Dorothea has been freindly, helpful, competent and fast.:-). The shipping options do not specify the delivery time when you select yours. Dorothea understood my request very well and helped to find the best option
Hi, I recently interacted with Michael on the Live Chat, he answered my Question in a matter of Seconds, Wow! Super fast and Efficient, Great Service.
I Definitely Recomend MyUS, very Professional.
Best Regards
Wayne from South Africa.
Excellent customer support, 24/7 help for any issue, Pedde Jeff just quickly helped me solve an issue, being very kind and attentive. Great service, overall very good experience.
Pedde Jeff was very helpful & patient sorting out my problem. The online chat is excellent!...
Thank you!
It works perfectly, I never had an issue with them that they hadn't been able to solve. Every tool available to work.
I give perfect 5 for John Benedict. He patiently helped me tracking all my packages. Employee like him is a jewel to the company. Please take care of him and he'll take care of you.
I wanted to cancell my shipment request as I was a tad to quick to press the button and wanted to ship more goods together as one rather than individually, and this was very quickly and efficiantly sorted by Edrian. Very pleased with the service and would recommend it to everyone.
Edian's information was clear, and she answered every question leaving me in no doubt as to how to solve the problem.
She asked me several times if I has another question, which enabled me to ask in greater detail things other things I was unsure about. Helpful!
Thanks to Edrian, he helps me with no time! Happy to keep my account on myus after he explains membership types..
JOHN BENEDICT! You have greatly assisted me on how to use the shipping preferences from the MyUs account ( which i had no clue about). He was super patient with me and practically held my hand throughout the whole process and assured me that my items should arrive within 7 days upon reaching MYUS's address
Thank YOU!
The company service is great but they could help us to inform the duty fee regulations for each country. For example: I bought $ 30 of merchandise plus $ 45 shipping and handling because MyUS.com used Fedex to ship and Brazilian government recognizes Fedex as express courier. In resume, I must pay 100% duty fees over the entire invoice meaning either the shipper or recipient must pay $ 75 more. If I knew these charges, I would have used the old USPS because merchandise below $ 50 do not pay duty fees. Yeah, there are things in life, you use only one time and no more. I can't recommend this method to ship personal items from USA to Brazil.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Unfortunately we are not provided information from customs for the amount they will charge. We only list the information we do have which is the values for which they may charge duties and taxes which can be found on our website https://www.myus.com/br/. We do apologize for any inconvenience this has caused.