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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Fast turn around of packages. Had one come in over night while asleep and be shipped to Australia before I woke up. I didn't set shipping options correctly and contacted live support to ask about a change. Excellent response time and very helpful replies from agent John Nasser. Give this guy a pay rise, he did a fantastic job. Best customer service I have received in a long time from an online service provider. I will definitely use MyUS again to get my shopping from the US to Aus.
Response time on the chat was very quick - Ronnaren was quick to answer my questions and resolve my request.
Once again there was something wrong with my delivery. Once again myus dodging insurance... the insurance i had to pay! Cost alot more than my claim. They advertise best of care. Thats BS. The tear open every parcell to check for? Then dont re-seal them. Well ill be contacting my bank- again. And dispuiting the whole shipment cost based on SERVICE NOT AS DESCRIBED. Im sure they 'get things right sometimes. Understand ppl are happy besed on that sometimes. But my experience over about 4 shipments is frustrating and timely dispuiting bank charges. Ive not found another satisfactory company. All fraudsters/scammers as far as im concerned. Its just a risky thing to do. What a $#*! world we live in now days. Big co's just do what they want and dont give a damn. Banks, telcos, utilities. And... shipping co's too. Photo show package torn & not resealed. Ah. Cant upload pic
I communicated with the employee Roderick and she was very good and professional and the problem was solved. Thank you
My experience with myus live chat support was amazing. I am very pleased with Edrian's service. The problem was solved in few minutes.
Rodereick was fantastic in helping me myus is best forwarder company
With affordable prices many shipping company are included like fedex dhl and usps
Pedde Jeff (or is it Jeff Pedde?) was great on the live chat. He fixed the issue instantly and my package is on the way! Thanks!
After waiting for a long time (over an hour) for someone to answer, Ronnaren responded and had answer to all my questions.
I was having issues with making a shipping request and did not know what was going on. Rodrick was polite, professional, and quickly helped me figure out what I was doing wrong. Thank you Roderick!
I ordered something via amazon, and was concerned the address was not right, the advisor was very professional and more than happy to help, well done Edrian credit to your company
Cheaters and untrustworthy management, requested them to Send my package through cheapest option but they did opposite despite paying them extra to make package eligible for cheaper services, costed me 4 times of my shopping from Amazon to get it in Pakistan.
I'll never ever again use myUs.com and will advise all specially international community not to fell in their trape, otherwise you will be having zero in your credit card in the end of month!
Beware please
Abubakr helped a lot and made me the letter with overhead information I need to get my orders over with. Great premium service! Great
Would go out of their way to help! Abubakr was
Thx Abubaker!
Regards,
Khalid
Abubaker is a good customer service guy he knows well what to do and how to handle the issue. I hope he always answers my request
It was very good. Edrian was able to help me. I open an account that i was not using but with monthly cost and Edrian was able to help me.
Thank you so much. Thank you for your interest. You've done a very nice service, thank you. Have a nice day.
I needed some help about amazon not including the suite number and the response was fast, helpful and understanding. Thanks to Colleen Anne C.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the issue you are facing. We would like to provide you with any assistance we can. Please contact us from https://www.myus.com/about/contact/ for more information. We have limited resources on social media. Thank you.