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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Had helped me with my concern. Thanks a lot specially to Roderick. He really granted my requests and answered my queries.
It really does not matter at what time you have an issue. All their support team, especially Edrian is always ready to help you in the best possible way.
Roderick was an excellent customer agent when I asked questions via Chat on the website of MyUS. He was so attentive and answered all questions in detail until I was able to resolve all my questions.
I used their shipment service, and it was very clear on where I was in the process of getting the package sent to me. They are very fast in their service and the package arrived promptly and nicely. I am glad I used their service.
I received an item that came with an incorrect invoice, the team (Roderick) helped me correct this by simply sending the correct invoice,
100% satisfied with the support I received from Roderick.
Thank you Roderick!
Edrian is very patient and nice. Did a great job! Helped me solve the problem created by other staff. Thank you
Two weeks ago I ordered an expensive rotary tool for my small jewelry business (and some other small items i need). I was heart broken when i opened the box. One of the critical sections of the tool broke during the shipment and I'm on a tight deadline with a client. I am beyond disappointed at this time, this is not the first time I ship items in the Philippines and if there's one thing i learned from my past experience, is that... filling for claims on lost or damage item will wear you down until you finally give up.
My experience with MyUS was very different. I may have been very frustrated with my conversations with the reps but looking back... my conversations were far better than any companies i've dealt with before. I was finally talking to humans! I would like to mention my gratitude to Roderick who worked with me to get this all sorted out. We need people like him answering customers concerns.
Finally the replacement parts are on the way to my doorstep and I'm looking forward doing more business with MyUS.
Chat was friendly and efficient, the person i spoke with, Roderick, was very helpful
Have used MyUS for a couple of shipments since the zip code provided was exempt from sales tax. And so far things are going great and hopefully it stays that way. Edrian was a great help too.
I was incorrectly updated the value of one of the packages in my suite. The correction was required through the agent and Roderick provided excellent support on this to apply the update in no-time.
Julias Lemuel made it very clear. Very patience. It was very long conversation. She is perfect for this.
Chat staff Julius is so kind.
She changed status of my item immediately.
Thank you so much.
I'm happy to use this service.
Just a couple of questions regarding consolidating packages and answered by Michael quickly and clearly.
Roderick was very helpful and knowledgeable regarding the MyUS process and systems. All of my questions were answered and any concerns i had were addressed. I will continue to utilize MyUS forwarding service for all of my US based purchases.
Thank you Julius Lemuel for clarifying the shipping cost and info on the tracking number. It was nice of you to explain was the shipping cost increased.
I encounter a problem while trying to sort out my overdue payment with the customer care, Julius. Much assistance was given and support in attending my every needs in details are all specified. I really appreciated the waits and service I encounter.
Pedde Jeff D. Was so helpful and useful, I appreciate his support, and explain everything to me to help me to solve the issue
I had a problem logging into my account and it was solved very quickly via Live Chat by Jeff D Pedde. Very impressed!
Very good and proper and to the point...///////////////////////////////////////...///////////////////////////////////////////////////////////////
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members