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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Edrian got on the live chat and immediately solved my inquiry within minutes. Greatly appreciative of the quick response and helpfulness. Thanks, Carson
The wait for the reply was no more than a minute and the explanations were easy to understand. It was a pleasant experience with Roderick.
Julius helped me out with some issues in my suite. He was exceptionally helpful, polite and responsive. A. very. Pleasant interaction with MyUs.
From speaking with Julius on the live chat platform, I am fully aware on how the platform works now. I appreciate his time and efforts in helping me!
Roderick was incredibly helpful in helping me understand the 1583 form and it's requirements and i am very grateful for his help knowledge and patience great customer service!
Roderick is one of the best. He helped me get into my account when it was locked. Walked me through every possible way there is to get me back into it. Also was very friendly
He was very gentle and understanding, and i switched my account to single subscription, now I'm waiting for the refund.
Thanks Roderick
Sent a package to my suite to be forwarded, after 3 WEEKS of emails asking for random pieces of information about the seller, myself and the package they decided not to ship the item.
Funny how at the bottom of every single email is this paragraph about how they are happy to 'dispose' of the item on your behalf.
I contacted another courier company and they shipped the item in 3 DAYS.
Worst service I have had in a loooooooong time. Just disgraceful.
I am a first time user and Roderick really helped me out by talking me through some issues I had with the app and an full and detailed explanation of the shipping - the app has me stuck in a loop and using chrome was giving me a different costing - he investigated fully and in a very timely manner and explained the process in full to me with a great outcome that my packages are now set up to be delivered soon. A * customer service.
Friendly, profissional and fast.
Rodrick and Michael are very secure and comfortable with their task, and for the customer security they doble check info do doble cross information.
I will recommend (I did already) to anyone.
Happy have chat with rederk he is good man and fast in response and helpful...
I talked with Michael in the live chat about my lost shipment and he was very helpful.
Great support form your side and quick service.
He could answer all my questions immediately.
Great person and great service
I had a delivery paid on the 09/11/2019.
The delivery does not show up in my history in my account. The address it was sent to isn't registered on my account anymore so it was sent to an address that i did not authorise it to be sent to.
I spoke to someone by webchat and they did not provide me satisfactory answers.
I would like to make a complaint about the service and find out why my delivery isn't registered on my account and why it was sent to the wrong address. Their website does not cater to international client enquiries and is extremely frustrating to try and speak to someone about an issue.
We do apologize for the issue you are facing. Please contact us from https://www.myus.com/about/contact/ so that we can assist.
Excellent service, everything is solved via chat in a professional tone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for this issue. Please contact us from https://www.myus.com/about/contact/ for more information