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Power your professional tax preparation business with functionality, accuracy, and ease, all for an affordable price. With no networking or downloads, our cloud-based technology allows you to prepare returns anywhere, at any time, on any device. Enjoy a flexible and cost-effective solution for your business. Spending money on unnecessary hardware is over. Working from anywhere means no longer having to invest in utilities, IT staff, or office space to grow your business.
Looking for Lower Fees? You've come to the right place!
• $15 Bank Product Fee
• $1 Remote Signature ID Verification
• 15% Administration Fee for Add on Fees
• NO OTHER FEES!
Powerful productivity tools included with our plans:
· Unlimited tax preparation
· Free unlimited e-filing
· Federal and all states
· Integrated bank products
· Client portal with a personalized link
· Remote signatures
· Individual and business returns
· 1065, 1120, 1...
MyTAXPrepOffice Reviews Summary
My Tax Prep Office enjoys a strong reputation for its customer service and user-friendly software, with many clients praising the staff's patience, attentiveness, and bilingual support. Customers appreciate the detailed explanations provided during training sessions and the overall value of the software compared to competitors. However, some concerns were raised regarding communication about IRS payment statuses and the need for more proactive updates. Overall, the sentiment reflects high customer satisfaction, with a commitment to continuous improvement and responsiveness to user feedback.
This summary is generated by AI, based on text from customer reviews
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This is the first year I have used this software. The price was pretty attractive so i switched from ATX. I like that it is online and I can work from any place without having to carry equipment. The downside is that this is new software package and when I started there were lots of bugs that I communicated to the developers. To my satisfaction every complaint has been resolved. The software itself has improved since and I hope they continue to improve. To compensate me for the inconveniences they have given me a free year and access to prior years. I will give it another year. Hopefully they will add more state forms and have most of states available for e-file. I however would not recommend it to a newbe tax preparer.
Price is incredible for what you receive - an excellent program. I have used another software for 20 years. Was very reserved about switching. I did a demo on the spot and decided to go with it. I have since attended two training classes which were great and very helpful. I filed a couple of returns I had left and had no issues. I actually read the review from Therese T and have no idea what she is even talking about. The program works fantastic. Does it have every bell and whistle that my old program had - no but it also doesnt cost anywhere near it either. Bottom line the program does what I need it to do. The price is unbeatable. The support is fantastic. I get treated like a person and not a number. Their support staff are extremely knowledgeable and friendly and I have not waited over 1 minute. I've only called a few times so far - but i'm very pleased.
Hello Patrick,
Thank you for being a loyal MyTAXPrepOffice customer! We look forward to working with you in the upcoming tax season.
This software is $hitty and they know it; which is why they start off with We have the lowest prices in the industry... Well of course, your software does not work, the calculations are very bad, some of my returns were off by $100's of dollars, do you know how hard it is to explain to a customer that trusts you to do their taxes correctly that the software was incorrect and you may possibly owe money now! Only to have someone pretending to be a manager and asking for a written mailed statement to request a refund that by the time you actually get anybody on the phone to explain why the policy explained when I was being sold is now different; the 14 days for a refund have passed and they essentially leave you having to buy another package just to help your customers. If you intend on having and maintaining a profitable business preparing taxes then DO NOT purchase this software package! It does not calculate correctly and several states were paper file only which certainly defeats the purpose of purchasing a package that doesn't even allow basic e files in all 50 states as they advertise. VERY regretful for my purchase of 499 for the Unlimited Package; which means they absolutely Unlimitedly scammed me out of my money
Hello Therese,
I am sorry that you were dissatisfied with the software. If there is anything we can do to assist you, please give us a call at 307-414-1211.
Their software leaves something to be desired. Not user friendly and sure can not calculate properly
Hello Lissa,
I am sorry you were unhappy with our software. We pride ourselves on exemplary customer service. We have several training and customer support options available should you need them. If you would like to speak with a Customer Support representative at 307-414-1211, they would be happy to assist you.
The staff is really nice and helpful, but they have a lot work to do with their software. I had to use an online software because I use a Mac, their software reasonably priced and online. I had a few problems with them and calculation but they fixed them. State Return efiles took over a month to get start. I will try again next year but they better come with all the issues worked out
Hi Courtney,
Thank you for the compliment about our staff! We work hard to provide the best customer service and quick responses to any customer issues. We look forward to working with you in the upcoming tax season. Please feel free to call our Customer Support team at 307-414-1211 if you have any questions. We will have extended customer support hours and 24/7 live chat available during tax season to better help you during your busiest time of year.
The sale starts with a phone call with a steep discount for the Tax preparation software. Software is not intuitive enough to be trusted for electronic filing. You ask for a refund, then the Crockett attitude starts showing. They want an email to cancel, then they want a physical notarized letter, then you will dispute the charge with the credit card. Then you kiss your $200 good bye. This is a bad software with an ugly company. It is not worth the try.
Hello Malek,
I am the new Marketing Director for MyTAXPrepOffice and I apologize for the slow response to your comment. It is hard to keep up with the thousands of review sites online today. I am sorry you were unhappy with the software. Like most companies, we have a standard refund policy agreed upon by every customer upon purchasing our software. We have never denied a request per our policy, but should you have any concerns please give us a call at 307-414-1211.
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Hi Olga,
Thank you for using MyTAXPrepOffice! We appreciate your taking the time to leave us a positive review to let others know of the success you've had switching to our program. We welcome our customers feedback on the program and are continually working to make sure our clients are happy. We also have several training options now available for those who may be new to tax preparation including 1-on-1 training, live webinars, training videos, and support articles within the program. We look forward to working with you in the upcoming tax season and appreciate your continued support.