My Protein

🔴 Absolutely unacceptable – illegal practices and complete disrespect for the customer! On 05.04.2025, I placed an order with MyProtein and authorized the payment through my banking app. In my account, the order was shown as "confirmed." I waited 10 days for a package that was never going to arrive. On 15.04, I found out from my bank (Revolut) that the payment had been automatically blocked because MyProtein attempted to save my bank card details without my consent, intending to use them for: recurring payments future subscriptions and automatic charges without reconfirmation ‼ I was not asked, I did not check any box, and I did not agree to such a system.
This is a clear attempt to secretly enroll customers into a subscription — an abusive and potentially illegal practice. During this whole time, MyProtein never informed me that the payment had failed. My account still showed the order as "in progress" — even though they knew full well that no money had been received and the package hadn't even been prepared. 🔒 If the bank had not blocked the suspicious transaction, I would have been enrolled without my knowledge into an automatic payment system.
This is not just a lack of transparency — it's a form of digital fraud. 🛑 Not only do I NOT RECOMMEND MyProtein, but I will also be filing formal complaints with: ANPC – for deceptive commercial practices ANSPDCP – for illegally saving card data without consent (GDPR violation) and with Visa/Mastercard – for the abusive use of the payment system. A company operating like this does not deserve customers' trust and must be held accountable.

I recently purchased a protein powder from Myprotein for over 4000 rupees and was excited to try it. Unfortunately, upon opening the packet, I was met with an unpleasant smell and taste that did not match my previous experiences with protein powders. After researching online, I discovered that many others have reported similar issues with this product.

I reached out to Myprotein's customer service, but they insisted that the product is genuine and its taste and smell are authentic. They escalated my concern to their quality team, but no resolution was provided. When I attempted to initiate a chargeback, they refused to cooperate, leaving me frustrated and feeling unheard.

I believe in quality and safety when it comes to supplements, and I cannot recommend Myprotein based on my experience. I urge potential buyers to be cautious before purchasing this product.

Just hope you don't have any issues with your order. I received a product that was past its best before and also unsealed (a tub of protein powder, in which the seal had opened and contents and spilled out/congealed around the lid). It took me almost a week to get a refund, after the company demanded erroneous details about the product, which I am certain they would have access to. I've come to the conclusion that the constant back-and-fourth to grant a simple refund is designed in a way to exhaust the customer so that the request for a refund is surrendered. I would think twice before ordering from this company.

The nutritional information advertised on their website significantly deviates from what is printed on the actual product packaging. This discrepancy seems intentional, painting a more positive image of the product with lower protein, double the fat, and higher carbs per serving.

Despite reaching out to bring attention to these discrepancies, MYPROTEIN has not taken any corrective action, leaving me inclined to believe these misleading practices may be deliberate.

Moreover, the promised ease of returns and refunds, as stated on their website, appears to be impractical and challenging in reality, contradicting their customer-centric claims.

Engaging with Myprotein's customer service is an exercise in futility, like conversing with a parrot programmed to spew unhelpful, pre-drafted responses. A glaring error in their system, the baffling absence of the United States from their country list, stonewalled my attempts to correct my address, leading to a ludicrous farce of delivery misdirection. Despite FedEx's tracking data irrefutably showing my order winding up in the wrong city, Myprotein's customer service stubbornly clung to a carousel of redundant questions and requests for already-provided forms. The end result? A dance of frustration and wasted time that transforms buying directly from Myprotein into an agonizing ordeal of Kafkaesque proportions that I would not wish on my worst enemy.

I was so happy with the customer service I sought out a review site to leave a review and I'm personally shocked at the negatives. I live in a small town with no usps service, so i have a po box. Myprotein uses a delivery service which goes to the door and I messed up using my po box as the address. Package was of course sent back. As soon as i contacted them, they had another package out that went right to my box. Not only do I love their products (literally the best non-creamy protein out there) but I am super happy with how they handed my problem!

The worst customer service I have experienced. I was a customer for many years and had spent £300 within 3 weeks with them. They had sent the wrong product to me (the correct sticker but the wrong product). Despite my efforts to rectify the situation by returning the item, I received no assistance after months of chasing them. It seems whoever is responsible for customer service doesn't care about losing high-paying customers.

One of the most pathetic shipping services I have ever seen. I got my order delivered 20 days late, and when I wanted to return it, they promised me a free return, but then when the product was received, they said no, and I had to pay for the return.

The majority of the comments appear to be tangential and lacking in constructive input, often characterized by their brevity and simplicity. It is worth noting that the issue regarding shipping cannot be exclusively attributed to the vendor, as such occurrences are not uncommon in the realm of online commerce.

I am particularly enamored with this product for a compelling reason — I have managed to acquire a substantial 5.5 pounds of unflavored powder for the seemingly modest sum of $57. This astute purchase decisively rebuts the assertions suggesting that the product is exorbitantly priced. The tangible value I have secured leaves little room for concurrence with the opinions suggesting undue expense.

I was a customer since February 2018. However, I recently ordered $200 worth of Impact Whey Isolate - 11lb - Unflavored, which was supposed to be delivered on January 17,2024. I never received it. I contacted the Customer Care Team every week since then, and they keep telling me to fill out the Attestation Form over and over, and/or wait for the results of the investigation. It has been over two months of waiting with no progress: no refund and no replacement product. They have $200 of my money, and I received nothing in return, and no date for when the matter will be resolved, if ever: they said they will contact me at THEIR earliest convenience.

They use the goofballs at evri to deliver and they have lost the item and just keep updating the tracking to say its at the depot everytime i message i get a cut and paste response that its at the depot. Ill be taking this as far as i can they arent getting away with it.

They are being unreasonable. After one day of place an order. They drop the price from $20 to $6, and sent me one that expired in 4 months. Refuse to provide a prepaid label, and refund the difference. I was loving their products but now I am tired to dealing with all this. Never purchase again.

8 weeks after ordering I still haven't received my items. First they told me Evri had lost the item, and they would organise a replacement, but then quickly changed their story, saying Evri has delivered the item, but are unable to provide any proof of delivery - no picture or signature. I assure you nothing was delivered. Plus Evri are notorious for being incompetent.

MyProtein are uninterested in finding a solution, and will only repeat the same response: 'Our courier says the item was delivered', and when I ask for proof I get fobbed off.

I suspect my £70 is down the drain.

I am utterly disappointed and frustrated with my experience ordering from this company. Despite placing my order well over a month ago, I have yet to receive my items. The lack of communication and accountability from their customer service team has been appalling.

After repeatedly reaching out to the company, I have been met with empty promises and illogical suggestions, such as waiting for the severely delayed delivery only to return the items for a refund. This level of incompetence and disregard for customer satisfaction is unacceptable.

The company's failure to fulfill their basic obligation of delivering products within a reasonable timeframe has left me questioning their reliability and professionalism. Their inability to provide a swift resolution or even a satisfactory explanation for the delay is a clear indication of their poor management and lack of concern for their customers.

I strongly advise potential customers to reconsider placing an order with this company. The stress, inconvenience, and frustration that I have experienced are not worth the risk. There are plenty of other reliable businesses that value their customers' time and satisfaction.

Until this company can demonstrate a significant improvement in their service, delivery times, and customer support, I cannot recommend them to anyone. Save yourself the trouble and take your business elsewhere.

Will keep making empty promises to solve the non-delivery of an item. Followed up for weeks and just got the same generic response - it's being treated with urgency and will be resolved in 48 hours. Eventually cancelled my order and had to fight with them just to have the cancellation processed, doubt I'll ever get the refund in my bank account.

I ordered two 5.5 lb bags of their protein in different flavors. Both made me sick to my stomach - I'm not sure if there was an issue in shipping where they overheated or if it's just a terrible product. I've tried no less than 20 protein companies/ powders over the years and this is the only one I've ever had a reaction to like this. I'm not lactose intolerant or anything.
Dealing with their customer service has been infuriating. They literally keep asking me for a batch number, which I'll send, then the next message they ask me for an order number, which I'll send, then they'll ask for the batch number and flavors and expiration dates, and there's been more than a dozen emails over two weeks where they keep asking for some detail, usually one I've already provided. I've taken full pictures of both products and given every bit of information you could fathom. They're purposefully trying to wear me out/frustrate me until I stop replying all together. I wish a plague on this company and the families that work there.

Do not buy off this company! I ordered an advent calendar for my son on the 7th Nov, it's Dec 1st in two days and still no sign of it. Just daily annoying marketing emails and only 1 sorry it's delayed email. The phone lines are shut so not a person to talk to just the usual on line rubbish chat thing. They don't care, my son will :( They are still marketing the advent calendars but they can't fulfill their existing orders. Disgusting customer service. Don't order from them! If you search reviews you will find loads of bad ones and it's true. No product delivered, bad customer service, no refund offered. Don't fall in the same trap!

Do not use this company - they are beyond dodgy. I bought some sports bras that were too small & terrible quality and sent them back express post ( out of my pocket) they denied receiving them. I asked for either bigger sizes ( last resort) or full refund I was ignored for months by customer service. Pls save your $$ do not trust this company.

I've been a steady customer of theirs since 2016. Recently I tried their fruity cereal flavor, because who doesn't like fruity pebbles? I did not like it, as it had a metallic taste. Mind you, I have never complained to them about any other flavor or issue. I contacted support, who takes their sweet time to reply, and they wouldn't do a single thing for me. No return, no replacement, no nothing. This is how they treat loyal customers, so be aware. Basically they don't care if you don't like it, and refuse to take it exchange it. Now I'll never buy from them again. Shame on you Myprotein!

First, upon receiving my order I noticed immediately the bad quality of the clothing. So I returned them, which I had to pay myself. It was rather expensive to return them, but seeing the bad quality I decided to pay for it anyway. Now, more than 2 months later still no refund because they said they could not find the package when I contacted them.
So, I had to show my proof of return/tracking/shipment, which I did multiple times. And it clearly shows that it had been delivered. But still no refund. Then finally, after sending lots of messages, they said they found the package and I will get the refund. However, I contacted them again when this did not happen, and then they said they didn't receive the package, and the refund was rejected.
Do not buy from this company! And beware of the positive reviews. I suspect they write their own reviews.
My review of my bad experience with them has never been posted on their website. Yet, one day after I saw three reviews with 5 stars. So they are also untrustworthy as they try to deceive people.
Again, do not buy. All you get is bad quality, bad customer service, and no refund if you return your order.