My Protein

The quality of their products isn't bad and they seem to always have a sale going on which is nice, but when A) my Order couldn't be delivered due reasons still unknown to me and B) won't refund me the full amount even though the issue was 100% on their end, it completely ruined the experience for me. I will not waste my money here anymore.

I have been buying form them for a long time, and I was very happy with their products. Suddenly I make my next order, using a very good promotional code of 42% which worked, the discount was reflected and I paid the oder. For no reason they cancelled my order and deleted my account. Without account there is no way to contact them, they just link you to their FAQ. Thinking it was a mistake, I registered again, ordered another order, using another promo code, this time for 80% discount. The same thing happened. Obviously will not be buying form them again. Shame really.

Since I moved to Ireland, I have been using Myprotein for a while.
Their cashew butter and soy protein is incredible, the most delicious I have ever tried and the prices are solid.

One thing: they use Yodel - a really unreliable delivery company. For my last 6 orders, 3 have been late, 2 have had items missing.

DO NOT buy from myprotein. I have had several correspondence with their customer service about an order I tried to cancel but their website was faulty and didn't let me. I contacted customer service immediately to notify them before it was dispatched. Received a delayed response and the order was dispatched aka too late. So I returned it and had to pay an additional $45! This fee was not covered. It was shipped from Missisauga, ON but I had to send it to their returns facility in Kentucky! They should cover the cost of shipment this is ridiculous. It's a shame since I have been buying from myprotein for years. They lost a customer.

Myprotein.ch pretends to be a Swiss website offering their products on our national market with "free deliveries" and prices in CHF and compete against swiss vendors selling their products. It's only after the purchase or when you dig through the FAQ on their homepage that you find out that you have to pay substantial import taxes on their products.
Apart from it being an ecological disaster (why should I get food shipped halfway across the continent?), this is misleading the customer on prices.

Not our first order with them.
Everything is fine as long as you are happy with the order, and everything is found. The problem starts when you need the customer service: a routine answer, like a robot, without a real attempt to solve the problem.
I wanted to cancel an order less than 20 minutes after the execution, during a conversation in the chat (due to the inefficiency, it took about half an hour and increased the frustration) I also sent a message. It was said that the order could not be canceled because it had already started. For two days I sent more requests and asked them to pass it on to the service manager. After they transferred it to the service manager, it took 3 days for him to answer, saying that until 3 days ago it was still possible to cancel the order, but now it is no longer possible. "Please accept my sincere apologies." I would like to receive a full refund for an order that I am not interested in and I was notified of this less than 20 minutes from the moment of payment.
In my opinion, it is a mistake to order food additives from a company that does not take responsibility for mistakes it has made.

This is a review update improving from 1star to 3stars now. My previous review within quotation marks shows how I didn't get the package. Now, I finally received it.

"The courier they use in the USA is unknown and they do not provide tracking until it crosses the USA- Canada border where then Purolator takes over the delivery. Placed an order which showed up as dispatched on the same day. But now I've been waiting for the delivery for almost 3 weeks. It has been an additional week since the last day of the estimated delivery days. And My Protein does not know where the packages are and what happens to them when enquired. One customer representative responded to me to wait 3-5 working days JUST to get a response from their courier when the package was supposed to be delivered by then! And when I reach back to know where my package is, their response is that they have not heard from the courier yet!"

Yes, the courier was terrible. And, I contacted customer service back to back inquiring about the package. Anyhow, customer service responded each time even though responses from some customer service agents are not helpful at all. 3 stars for the availability of customer service, showing up that at least the company is still there and because I finally received the full package safely. The customer service must be having a tough time due to the courier service. Thus, they do deserve stars.

Love their product, but they need an overhaul of their website so they don't charge sales tax when states don't charge tax! I go though this EVERY TIME I ORDER and I just completed an order where a representative gaslighted me that I wasn't charged sales tax when I clearly was. Unbelievable. If they need to make a little extra money, why not raise their rates instead of unethically collecting sales tax when my state doesn't collect sales tax?!

Purchased vitamins first order 7 bottles that would take me to 1/2023 however they all expire on 12/2022.
A week later they have a sale so I buy 7 more and specify the expiration on previous 7 bottles. When I get products they all expire on 12/22 which clearly is unethical. They agree to replace then 5 days later I contact and ask when will merchandise be sent? Their response they want me to send merchandise back saying I'm refusing the product of course with tracking # at my cost.
I have spent close to $500 since finding this site however if I ever spend a penny I will be the dumbest person.

I made a purchase last year during the black friday sale.
And as the purchase was above 100 Euro I was supposed to receive a black friday box worth 44pounds.
Its now 2 months since the order was placed and I am yet to receive the same. When I contacted customer care the response I received is -

"I'm sorry that this hasn't been sent to you yet as this is currently out of stock and it doesn't look like we are getting anymore in stock.
I can offer your £5.00 credit onto your account as a gesture of good will".

This is too sloppy from MyProtein. At least I don't think I can trust this company going forward.

-Ordered 2 containers of clear whey protein. They sent me only a box of toothpaste. I do not want to be stealth marketed toothpaste, I want my products.

-Fail to provide satisfying services and fulfillment. They will say the order is dispatched but won't give you a shipping update for days. Their communication is not good, when you reach out to customer service, you are hit with the typical corporate runaround and unaccountability.

-They've missed shipping window estimates, outside of the holiday season.

***-One of the worst things they do is reply to reviews to attempt to diminish anything negative. They are artificially inflating their reviews.

-They are very concerned about people complaining about their issues, but aren't concerned with actually resolving them.

The most disgusting fraudulent company. 90% of the products on their website are not available and there is a high probability that they do not exist at all. You are attracted by a large assortment, large discounts and gifts, only for you to pay for the order, after payment for you will be immediately forgotten. Before buying, you will be promised delivery within 2-8 days, in fact, in ten days the order has not even been confirmed yet. During this time on the site and, accordingly, in the warehouse, half of the positions are no longer available, no one will say the terms of the new arrival. This is provided that you can subscribe to them via a hidden email. Reading the reviews about this company, I'm not sure that after a long hassle I will be able to get my money back. When I started reading reviews about this company, I was shocked - how does it still work and why is there no charges brought against its management? Why does she deceive people for such a long time? Don't trust this company in any way, don't even look in its direction. This will save you your nerves, health, time and money.

I've placed two orders from myprotein so far and both orders arrived quickly.
There's always discounts going on so get a few pounds off orders.
My first order was the small shaker as I find the big size a little too big.
The second order was for whey protein as I usually have one at the gym but decided to buy my own to save some money.
Little did I know my gym is using myprotein shakes and as I liked the flavours they sell I decided to try a new flavour.
The orders arrived well packed and as they are tracked you can easily find out when it's due to be delivered.

By far the worst customer service and after sales support. Purchased an item 3 + weeks ago and never arrived. Customer service takes days to reply by live chat. Then can't help, won't allow me to leave a formal complaint. Been ongoing for weeks. Took my money never delivered the items. Theft. Worst customer service I have ever experienced all customer service staff unhelpful

It has been a month since ordering and have not received my protein. The product I ordered was supposed to be delivered 2 weeks ago, and has still not arrived. According to the tracking number, the package has been out for delivery for a week now. When I contacted the company they told me when the package was dispatched and that it is out for delivery and advised me to check the tracking number (which I have already done). They refuse to provide any other details on my package.

I order my protein snacks from this website. Or used to.
With my last order, I received 2 items with past due dates (entire boxes.).

I opened a complain on the website with pictures attached and the response was for me to explain the issue again (they're off, Sherlock...) and tell them (again) expiry dates and batch number.

Poor service and poor quality. If I hadn't checked the label, I would have eaten food that was off.

Will never order again and want my money back...

I have bought their products a few times, and also shared their referral link with friends and P. Training clients. However they always find excuses to not send those referral credits they offer. I had to contacted them, and they replied "sent us a picture/screenshot of that referral offer" and tell your referral to write us a message. GUYS people dont have time to bother clients and friends. I have another 3rd friend who just ordered an EAA with my link but I am sure I won't even get these credits. Comment below my comment if you experienced the same!

Ordered on 2/11, got an email saying that my order would be delivered in 4-5 days. After 2 weeks of the shipping update saying in transit from Texas, I reached out. Their customer service is probably typing from their phones, their grammar/punctuation is awful and confusing. I was given my $5.50 shipping cost back originally (yay), but then was told the order would be refunded AND I would still get the protein ordered. That seemed like a good fix, but when I chatted again a day later, I was told that I got a refund, the package is lost and they were not fulfilling my order. First and last time I use this site.