MyPerfectResumeReviews 25,332

Dear Mark,

Thanks for your comments.

It seems that you have subscribed to our annual subscription. We apologize if there were any confusion. We offer an annual subscription for $7.95 per month which is a 1- year commitment for $95.40. It is the best value for full access to your resume and cover letter for the entire year.

The reason why we have asked for the last 4 digits of the card is to pull up the account associated with the email address you have used when you signed up. We need this detail to fully address and resolve the issue at hand.

We sincerely apologize if you were disconnected via live chat. We would appreciate if you would call our customer service staff at our toll free number is 1-855-213-0348 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.

Best regards,

My Perfect Resume

Dear Martha,

We apologize for the misunderstanding, but what is free on our site is the ability to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. If you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription. However we do offer the ability to download a FREE Plain Text format.

You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348 or through live chat on our site. If you prefer you can send us an email to: customerservice@myperfectresume.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.

Please contact us as soon as possible so that we may resolve this issue.

Best regards,

My Perfect Resume

Dear Jason,

Thanks for your comments.

We understand that time is valuable and we apologize for any inconvenience. Our free account allows you to create resume and cover letter and make use of our templates, designs and text tuner samples, but the ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free account. At this time we offer a free plain text format to download your resume and cover letter.

If you have any questions, you can always call our customer service staff at 1-855-213-0348 anytime between the hours of 6am and midnight, Eastern Time; by live chat or by e-mail to customerservice@myperfectresume.com.

Best Regards,

My Perfect Resume

Dear Siri,

Thanks for your comments.

Siri, all of our subscription is auto-renewing. It is in the bullet point list of the subscription sales page; on the payment confirmation page and it is clearly stated on the payment confirmation e-mail we send to you. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings! If a request for cancellation is made there will be no charges that will be incurred.
We apologize for any inconvenience if you did not get the best customer service experience. We are dedicated to providing our subscribers with the best customer service experience possible.

If you have any questions regarding your subscription you can always call our customer service staff at 1-855-213-0348 anytime between the hours of 6am and midnight, Eastern Time; by live chat or by e-mail to customerservice@myperfectresume.com.

Best Regards,

My Perfect Resume

Dear Mark,

Thanks for your comments.

We make cancellation really easy. We give you multiple ways to cancel your subscription by phone, chat, by e-mail at customerservice@livecareer.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section. We state that on our subscription sales page just below the continue button. Again, we also state that on the payment confirmation email we sent upon purchase.

Please feel free to contact us as soon as possible so that we may resolve your issue. Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576. If you prefer, you can send us an email to: customerservice@livecareer.com.

Best regards,

LiveCareer

Dear C. H.,

Thank you for your comments.

We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Because the job market can be tough these days, many of our customers use our site realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed.

We also take great care in letting our customers know what they are subscribing to, it is stated on the subscription sales page, payment confirmation and email we sent upon purchase. We also provide many ways in which you can cancel by phone, live chat, email and self-cancellation in your Account Settings, if service is no longer needed.
If you have questions, you can contact us at our toll free number is 1-855-213-0348 we are available 7 days a week 6am-midnight EST Or if you prefer, you can email us at: customerservice@myperfectresume.com

Again, thank you for your comments and we wish you the best of luck in your search for the perfect job.

Best Regards,

My Perfect Resume

Dear Sarah,

Thanks for your comments

We make cancellation really easy as we provide 4 ways to which you can cancel the service if it’s no longer needed: By calling our customer service number at 1-855-213-0348, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@myperfectresume.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.

Sarah, we take great care in letting our customers know what they are subscribing to. We stated the cost in bold and clear print and stated the details of the subscription options in bullet form, which can be clearly understood. Aside from these details, we also sent a payment confirmation email stating the amount of what you have subscribed for and the date of the auto-renewal.

We would appreciate if you would call our customer service at any time between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.
We look forward to hearing from you.

Best regards,

My Perfect Resume

Dear Renee,

Thanks for your comments.

The free account is the ability to try out the Resume Wizard to get a feel for how it works, to try out our product to create resumes and cover letters, and to explore our templates, designs and text tuner samples. There is no cost to TRY it out, but if you want to print, email or download, those options require a paid subscription and are not a feature of the free account, but at this time we do offer free text (. Txt) download of your resume.

My Perfect Resume is a Resume Builder site. We help customers to create resume and cover letters. We never sell private information to any third party. Furthermore, we present the option to opt-out of any or all electronic communications from MyPerfectResume and our partner, LiveCareer, except that you may not opt out of receiving administrative emails from us regarding the Site itself, or changes to our terms, conditions and policies because this information may be important to your use of the Site.

If you have any questions, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348 or through live chat on our site. If you prefer you can send us an email to: customerservice@myperfectresume.com

Best Regards,

MyPerfectResume

Dear Anita,

Thanks for your comments.

We make cancellation really easy as we provide 4 ways in which you can cancel, by phone, chat, email and online. If you have successfully cancelled your service we automatically send out cancellation confirmation email for your records. We do not know exactly how or what method of cancellation you have used when you cancelled your service, because if it is cancelled immediately and successfully you will not be billed for the monthly charge.

If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348or through live chat on our site. If you prefer you can send us an email to: customerservice@myperfectresume.com

Best Regards,

My Perfect Resume

Dear Bonnie,

Thanks for your comments. We appreciate your feedback.
The subscription that you purchased cost $3.95 in total, but unfortunately some banks do charge an additional transaction fee since we are an international company.

We are sorry you had some formatting problems. Please contact our customer service department for help with formatting issues.
Our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348.

Best regards,

My Perfect Resume

Dear Krysse,

Thanks for your comments.

We are very clear that when you subscribe there is an auto-renewing feature, but you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this feature on your payment confirmation page and again give you this information when we send you your payment confirmation to the e-mail address that you use when you signed up.

If you have questions feel free to contact us by calling our customer service number at 1-855-213-0348, 17 hours a day, 7 days a week; by live chat, by e-mail at customerservice@myperfectresume.com, or you can even go to our website, where there is a self-cancellation feature under the “My Account” section.

Best regards,

My Perfect Resume

Dear Christy,

Thank you for your comments. On the rare occasions that our customers feel we did not meet their expectations, we welcome constructive feedback.

Our subscription prices and policies are not in fine print, but rather are clearly stated in the details of the subscription underneath each price option, in bullet form as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email, and self- cancellation in your Account Settings!

If you have any questions, our customer service team is more than willing to help. We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com

Best Regards,

My Perfect Resume

Dear James,

Thank you for your comments. We appreciate negative and constructive feedback from our customers.

Our free account gives you the opportunity to try out creating a resume and cover letter resume before deciding to purchase. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We also take great care to inform our subscribers that the subscription is auto-renewing. The subscription that you paid for $2.95 has a recurring billing feature and you can cancel at any time. Underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!

James, we take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Because the job market can be tough these days, many of our customers use our site for more than just a month, realizing that a customized resume and cover letter for each position for which they are applying increases their odds that they will become employed.

You can also contact our customer service team for help! We are available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-855-213-0348 or through live chat on our site. If you prefer you can send us an email to: customerservice@myperfectresume.com. We also list our contact information on our "Contact Us" and "About Us" Pages on our site.

Best Regards,

My Perfect Resume