Mark G.’s Reviews of MyPerfectResume & more

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Career Advice

“Same as everyone else, got scammed for a years subscription...”

5/24/14

Same as everyone else, got scammed for a years subscription when all I wanted was a month. They sent me an email asking for my credit card details again, when they had already debited my account! They also stated they didn't have my email address (in the email that they sent me!). Tried the live chat, but they just summarily dismissed me mid call. Now have to cancel my credit cards etc, small scam, but big pain in the...

Well, I must eat humble pie here. When they terminated the live chat I thought "OK I have been conned here" particularly given a fair number of preceding negative reviews, however they did as they promised, refunded what they said they would in a timely fashion. Still don't think the programme is exactly what I was expecting, however they were true to their word, so if I'm gonna bag them in one review, it is only appropriate I counter balance this with some positives.

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Laura T. – MyPerfectResume Rep Over a year old

Dear Mark,

Thanks for your comments.

It seems that you have subscribed to our annual subscription. We apologize if there were any confusion. We offer an annual subscription for $7.95 per month which is a 1- year commitment for $95.40. It is the best value for full access to your resume and cover letter for the entire year.

The reason why we have asked for the last 4 digits of the card is to pull up the account associated with the email address you have used when you signed up. We need this detail to fully address and resolve the issue at hand.

We sincerely apologize if you were disconnected via live chat. We would appreciate if you would call our customer service staff at our toll free number is 1-855-213-0348 anytime between the hours of 6am and midnight, Eastern Time. We would very much like to follow up with you so that we may track the issues you are having.

Best regards,

My Perfect Resume