You are most welcome and thank you for sharing your experience with our agent, Roberto. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation and your feedback helps make our service even better.

Mustafa R.

1 review

0 helpful votes

“Perfect cv review”

12/9/19

Contacting one of representatives of perfect cv was a great experience and the request I had was just done in a few minutes. Recommending to everyone
Thanks

Helpful? Yes
Comment
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Response from Laura T., MyPerfectCV Representative Responded on 12/9/19

We absolutely love recommendations, Mustafa! Thank you for sharing your positive experience with our customer service agent!

Abbie J.

1 review

0 helpful votes

“Great customer care from Ronny”

12/2/19

Ronny was very kind and understanding and I was able to feel very satisfied from his service. He was aware of my needs and ensured they were met. However, if it wasn't for him I would have given this review 1 star. Please understand you are choosing the wrong way to MARKET a product. Essentially, you are scheming customers 16.75 for a CV template. Ask yourselves, what you are making your customers do. I hope you take responsibility for this serious issue in the future as your refund system is just as SHOCKING.

Helpful? Yes
Comment
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Response from Yashira H., MyPerfectCV Representative Responded on 12/2/19

Hey, Abbie -

We’re thrilled to hear that Ronny was able to assist you with your inquiry and provide you with excellent service, we’ll be sure to let him know your wonderful comment. We’ve taken note of your feedback and it’s much appreciated, we’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.

Ethan W.

1 review

0 helpful votes

“Amazing help”

12/2/19

The help was amazing and very helpful. I thought that it was helpful because you fully explained the whole process and made it very easy to understand and I also felt like I was in his best interests in terms of helping me and fully explaining he process. This review is for Ronnie Samuel.

Helpful? Yes
Comment
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Response from Yashira H., MyPerfectCV Representative Responded on 12/2/19

Hello, Ethan -

Thank you for sharing your amazing experience with our agent Ronnie. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation, your feedback helps make our service even better.

Alfred A.

1 review

0 helpful votes

“Perfect Customer Service”

11/20/19

I had a chat with a customer Care officer (Jeffery), the treatment was so excellent that I had to extend my retainer-ship with my Perfect CV.

Keep up the good customer service.

Helpful? Yes
Comment
Send thank you

Response from Laura T., MyPerfectCV Representative Responded on 11/20/19

Hi Alfred,

We absolutely love the positive feedback! Thank you for taking a moment to share how pleasant your experience was with Jeffrey and for sticking with us! We wish you all the best in your search!

Martin g.

1 review

0 helpful votes

“Great customer service”

11/19/19

Great help from my customer service,very polite helpful and good speaking thanks for your help. It's a great service in getting the job you want

Helpful? Yes
Comment
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Response from Yashira H., MyPerfectCV Representative Responded on 11/19/19

Way to make our day, reviews like yours keep us going, Martin. Our team is always here for you to help out with your CVs and cover-letters, so if there’s anything else we can assist you with, just get in touch.

Elif Y.

1 review

0 helpful votes

“Great service!”

10/21/19

Amazing service and very quick and easy way to build an outstanding CV for your dream job! The ready content is very useful and helps you with good and suitable suggestions according to your job and position titles. I've built my CV in literally no time and I've found an amazing job right in few days after applying with it, because of course it was distinctive and unique. Thank you team My Perfect CV! Keep doing what you're doing!

Helpful? Yes
Comment
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Response from Andy G., MyPerfectCV Representative Responded on 10/21/19

We love your glowing review Elif! Thank you so much for taking a moment to provide such detail into your satisfaction with our product! We appreciate the positive feedback and wish you all the best in your new position!

Paul L.

1 review

0 helpful votes

“Perfect!”

10/6/19

Very easy to use, great choice of templates to choose from and helped me find a job at a bank within one week of using the site! Very straight forwards to cancel the service afterwards as well with thanks to a very helpful phone operator (Pamela Acevedo). Thank you

Helpful? Yes
Comment
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Response from Yashira H., MyPerfectCV Representative Responded on 10/8/19

Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news, Paul We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.

Wishing you the best of luck in your career!

Michael G.

1 review

0 helpful votes

“Excellent service”

9/13/19

Pamela was so profession and patient with all my requirements. I had an issue with my CV and she accessed it and repaired the issue quickly.

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 9/13/19

Hi Michael,

We appreciate your lovely feedback about Pamela! Thank you for the 5 stars!

Siobhan D.

1 review

0 helpful votes

“Good customer service”

9/9/19

Santiago was very polite and helpful and answered my query effectively. I am pleased with the service I received and will use my perfect cv again.

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 9/9/19

Hi Siobhan,

Thank you for taking a moment to share the pleasant customer service exchange you had with Santiago! We're happy to know that you were pleased with our site and will use our services again!

Finley H.

1 review

0 helpful votes

“Great product and amazing customer service”

8/27/19

I would recommend using myPrefectCV's service. I managed to design and complete my CV in a short amount of time thanks to them. Customer service was amazing too with processing my requests, and would like to thank Kevin for all of his amazing help.

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 8/27/19

Hello Finley,

We appreciate you taking a moment to recommend our services! We're pleased to hear that you're satisfied with your new CV and that you found Kevin to be so helpful on the customer service side of things! Thank you for the lovely review!

Leighton G.

1 review

0 helpful votes

“Great site, great service”

7/10/19

Site is really easy to use and creates great templates. I have only cancelled my subscription due to having achieved my dream job. Really recommend it. John was excellent on the phone as well.

Helpful? Yes
Comment
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Response from Andy G., MyPerfectCV Representative Responded on 7/10/19

What lovely news Leighton! Congratulations on your new position! We thank you for taking out the time to leave such positive feedback about our product and our agent, John!

Daudi S.

1 review

0 helpful votes

“Excellent”

6/26/19

Great and helpful service! I am now able to understand the full benefits of cv builder, thank you Jonathan Blanco

Helpful? Yes
Comment
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Response from Andy G., MyPerfectCV Representative Responded on 6/26/19

Thank you Daudi! We love it when our agents are able to unveil more of our features to our customers! We appreciate the shout-out for Jonathan!

Sarah W.

1 review

0 helpful votes

“Great customer service”

6/26/19

Sylvia Marroquin was very helpful and polite as well as quick in responding. I wish every business had this much of a good customer service. Everything would be a lot easier.

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 6/26/19

Sarah,

Thank you for recognizing Sylvia's excellent customer service! We do like to set the standard in customer service and we greatly appreciate you taking out the time to leave the positive feedback!

Ken B.

1 review

0 helpful votes

“Great company”

6/3/19

spoke to andie who was very helpful,i signed up with the company and got a job within days of signing,i would recommend this company to anybody out of work.

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 6/3/19

Congrats on the new job Ken! We're thrilled to hear that you landed a job and we thank you for the recommendation!

Stewart M.

1 review

0 helpful votes

“Helpful”

6/3/19

Very helpful assistant Christian let me cancel my subscription without being too pushy and was very polite

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 6/3/19

Thank you Stewart, for sharing the positive experience you had with us! We're happy to hear that Christian was able to facilitate a smooth cancelation for you!

Lds C.

1 review

0 helpful votes

“Hi :D”

5/24/19

Got some really good insight from worker Andy. Thank you for going the extra mile helped me achieve what was needed :D

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 5/24/19

Hi Mr. C.,

It really makes our day when we're able to help our customers achieve their goals! We thank you for giving Andy a shout-out and wish you all the best in your search! :-)

Erikson M.

1 review

0 helpful votes

“Very helpful”

5/1/19

It's was difficult at beginning to start building the CV but afterwards all comes together.I am very happy it's my first time using the site.its help full.

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 5/1/19

Erikson, we're glad that everything was able to come together for you! Good luck in your job search!

Kacey M.

1 review

0 helpful votes

“Helpful”

5/1/19

It really helped me to do my job application and I think I would recommend this to more people to use when they are going to apply for a job or even they might find a job that doesn't need a cv

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 5/1/19

Hi Kacey! We greatly appreciate the recommendation and are so glad we were able to help you with your job application!

Nikhil R.

1 review

1 helpful vote

“Undue extortion of 23.80 GBP from my account despite cancelling subscription thrice”

4/30/19

I cancelled my subscription thrice 2 months ago , still they extort 23.80 money today.
It has been a quiet a few time that despite my cancelling of suscription my money is getting deducted from my account on monthly basis.
I only used the service once . Why dont you just cancel my subscription
I was one of the most loyal customers of myperfectcv.co.uk and i can give you names of students and freshers to whom i recommended your services and they have
been using your service till now.

I m highly dissapointed and expect full refund that is unduely deducted from my account otherwise i will block my credit card and post every possible negative reviews through multiple accounts on any site that has your description.
I m tired of your theft. Kindly look into it

MyPerfectCV attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Helpful? Yes 1
Comment
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Response from Andy G., MyPerfectCV Representative Responded on 4/30/19

Hello Nikhil,

We deeply regret that you experienced this and we are truly sad to see you go. Per your request, we looked into the matter and our records do indicate that you were issued a refund and that the issue was resolved on 4/29. We ask that you please allow up to 7 business days for the refund to post. Please rest assured that you will no longer be charged in the future. Should you ever need any further assistance, do not hesitate to contact us! Thank you.

Paul G.

1 review

0 helpful votes

“Well,I got a new Job!”

4/29/19

Pleasant service,many thanks Andie,cancelled my rolling subscription when asked,
Many thanks once again.

Helpful? Yes
Comment
Send thank you

Response from Laura T., MyPerfectCV Representative Responded on 4/29/19

Congrats on the new job Paul and best of luck! We're glad to hear that Andie made the cancelation process smooth for you!

Rowland K.

1 review

0 helpful votes

“Excellent customer service and care.”

4/29/19

Excellent customer service and care. Keep up your high standard of service. Your agent is very understanding and informative and knows her product.

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 4/29/19

Thank you Roland for your positive remarks! We definitely take pride in offering a high level of customer service!

Stuart G.

1 review

0 helpful votes

“Cancellation Request”

4/29/19

I spoke to a man called Andy who dealt with my cancellation request. He was extremely polite and extremely helpful! I wish all customer service people were like him, thank you Andy. My cancellation ID was 70022674 and I would lol Andy to get a lot of praise!

Helpful? Yes
Comment
Send thank you

Response from Andy G., MyPerfectCV Representative Responded on 4/29/19

Hi Stuart,

We're sad to see you go, but we appreciate you singing Andy's praises! We're so glad to hear of the spectacular service he provided! :-)

Joanne Z.

1 review

0 helpful votes

“Thank you”

4/22/19

Cancellation would be easier to do online and not calling in. Thank you for your help. Please cancel subscription as requested

Helpful? Yes
Comment
Send thank you

Response from Laura T., MyPerfectCV Representative Responded on 4/22/19

You're welcome always and we're sad to see to go, Joanne!

As requested, the account has been successfully canceled on April 18, 2019. Rest-assured that you will not be billed for our monthly services. For future references, we emailed a confirmation of your cancellation. (Automatic emails can be picked up as junk or spam mail if you can, please check your spam/junk folder). If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with any further questions, or should you decide to reactivate in the future.

George L.

1 review

1 helpful vote

“RUN RUN RUN ! Worse service !”

4/18/19

Be very careful with this shady website. I opted it for a trial and for 1 year I've been charged 16.95 GBP each month without knowing. They don't send you an invoice or receipt to let you know that they have taken money from your account. I paid 200 GBP and used their service once. That's a bit expensive for a cv builder. No emails, nothing ! They just take 16.95 each month and pretend like nothing happens.

Helpful? Yes 1
Comment
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Response from Laura T., MyPerfectCV Representative Responded on 4/18/19

We appreciate you sharing your experience with us and we apologize for the confusion or inconvenience that this might have caused, George. However, please keep in mind that when you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.

Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge your account every 4 weeks at the current rate of the subscription.

With this in mind, shortly you will be receiving a direct message so we can look into what’s happening for you.

Customer Questions & Answers

0
Votes

Question:

is it free ?

Answer:

Why are you changing my friend who paid for my cv now I found out you taking £15 pound a month out i want it stopped right now

By John m. on 11/14/19

See all answers (2)

0
Votes

Question:

How do I cancel my account? Thanks

Answer:

I actually tried to do this online...and YOU CAN'T - there is no option to cancel, only upgrade! it states to make changes to your subscription, contact them. Well that didn't work either as I was on hold for half an hour before an automated message told me to leave a message.Come on, if you're providing an online service, make sure that what you say you can do, is actually available to do so! Very poor...

By david B. on 10/24/17

See all answers (2)

0
Votes

Question:

HOW DO I CANCEL MY ACCOUNT!!!!! Very angry customer. Your phone numbers do not work, no e-mail address. SCAM?

Answer:

Hi Mary, I will be more than glad to assist you. You may send an email at CustomerService@MyPerfectCV.co.uk Thank you!

By Andy G. on 9/27/17

See all answers (2)

0
Votes

Question:

why are you charging me everymonth when I only used this service once and paid once? you have kept my details and are taking money out of my account e

Answer:

Hello, JJ - Thank you for getting in touch with us, I'll be more than happy to clarify how our services work. Our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand. Since the account was not canceled before the 14-day trial expired, we charged your CC/DB. Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed in multiple areas such as: -Sell page -Payment information page -Processing payment page -Order confirmation page -Payment confirmation e-mail We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.

By Laura T., MyPerfectCV Representative on 4/8/19

See all answers (1)

0
Votes

Question:

Hi, How did you cut from my card about 22 $ without telling me!!! How can I cancel that and return my money as I don't use your website only 1 time!!!

Answer:

Hello, Mahmoud - Thank you for getting in touch with us, our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand. Since the account was not canceled before the 14-day trial expired, we charged your CC/DB. Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed in multiple areas such as: -Sell page -Payment information page -Processing payment page -Order confirmation page -Payment confirmation e-mail In addition, on our 'Terms' we clarify the following: You may cancel your subscription anytime by contacting our Customer Service Department or by going to the online cancel page under My Accounts and My Settings. The provider will send an email with a cancellation number to confirm any cancellation request. If you do not receive this confirmation and still wish to cancel, please contact our Customer Service Department directly for further assistance. The provider may issue a refund if notice of cancellation is provided before the end of any trial period. However, the Provider does not guarantee refunds after trials are expired. You cancel your subscription using by contacting us directly using any of the following options: Contact Us - https://www.myperfectcv.co.uk/information/contact.aspx United Kingdom 0808.189.0676 Monday-Sunday 09:00-21:00 United States 855.213.0348 Monday-Friday 8:00-20:00 Saturday 8:00-17:00 Sunday 10:00-18:00

By Laura T., MyPerfectCV Representative on 3/25/19

See all answers (1)

0
Votes

Question:

I can't download my cv without paying?

Answer:

Hello, Areej: We sincerely apologize for any inconvenience that this may have caused, however, we would like to take this opportunity to clarify some information regarding our products and services. For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account.

By Laura T., MyPerfectCV Representative on 2/21/19

See all answers (1)

0
Votes

Question:

I have been charged for subscription for last three months @ 89/- Aed per month. how do I stop my subscription???

Answer:

Hello, Jhuma - You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800.189.0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800.005.199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)

By Laura T., MyPerfectCV Representative on 10/29/18

See all answers (1)

0
Votes

Question:

Hi i wanted to purchase the subscription which i tried last time which is 9 aed. Is there anything like it as of now? I just need it now please

Answer:

Thank you for the information and we're sorry about the delayed response, Lara! In order to get any information regarding subscription costs, please contact our Customer Service Department at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800.189.0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800.005.199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST)

By Laura T., MyPerfectCV Representative on 10/8/18

See all answers (1)

0
Votes

Question:

Since June 2018 you have been taking £16.95 out of my account,I have spoken to my bank who say it is an automated payment which they can`t stop.ANGRY

Answer:

We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news,Rob. However, we would like to take this opportunity to clarify some information regarding our products and services. When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed in multiple areas such as: -Sell page -Payment information page -Processing payment page -Order confirmation page -Payment confirmation e-mail With this in mind, you may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800.189.0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800.005.199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)

By Laura T., MyPerfectCV Representative on 9/28/18

See all answers (1)

0
Votes

Question:

I need to cancel my subscription but the telephone number does not work, how do I cancel?

Answer:

Hello, Angela: Thank you for getting in touch with us! You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectcv.com Call us at: 855.213.0348 (United States) Our representatives are available from: Monday to Friday 8:00 - 20:00 Saturday 8:00 - 17:00 Sunday 10:00 - 18:00 By clicking on the Chat button on our website: https://www.myperfectcv.co.uk/information/contact.aspx By going to the online cancel page under My Accounts and My Settings: https://www.myperfectcv.co.uk/membership/signin.aspx?src=timeout&targ=https://www.myperfectcv.co.uk/account/resume-home.aspx We hope that this information answered any questions or concerns. Best regards, MyPerfectCV

By Laura T., MyPerfectCV Representative on 7/18/18

See all answers (1)

Show all questions (35)

About MyPerfectCV (from the business)

Description

The online CV builder that’s so easy to use!

Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.

History

We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.

Social Media

Company Representative

Laura T.

Title: Social Media Specialist

We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your CV, getting the most out of our services, or managing your account, we're here to help.

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