Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I wrote a review recently outlining how disappointing I found the monthly subscription charge to be as I wasn't expecting it.
You kindly refunded a month's payment ( I had paid two months)
Upon looking into this further I found out there was a common theme and a lot of people were getting caught out and were receiving full refunds.
I feel that people are being caught out when they are quite vulnerable - deciding to leave a job and look for a new one or as in my case being made redundant and having to look for new employment. Therefore I now want a full refund please.
I found out that I was being made redundant in April so immediately went onto my perfect CV as they had been recommended to me.
I sorted out my CV and was happy to pay the £2.95. However what I didn't realise is that every month I would then be charged £16.95.
So I have been charged for May and June.
As soon as I realised I cancelled the subscription and contacted My perfect CV explaining the situation and asked whether I could have a refund as I honestly didn't realise I would be charged monthly.
Alongside me being made redundant my husband also had some health issues so my head has been all over the place.
Fair enough they were very prompt in replying but have only offered me a £7.25 refund.
I don't find this acceptable seeing as I literally used the site for around 30 minutes.
Very upset and disappointed to be honest
My experience was excellent as the employee gave me a refund as well as a discounted offer on top of that, this showed good customer service as well as support.
Hello,
Thank you for taking the time to share your experience! We're thrilled to hear that you were satisfied with the customer service and support you received. We always strive to ensure our customers are happy. We look forward to serving you again in the future!
Good evening, this is not the first time I have written to you, and you are ignoring me. I have not made any purchases and do not use your site, and I do not need your stupid program. This is a scam. You have already taken 22 pounds from me for the second time. Stop stealing money immediately and return my 45 pounds. Stop being a scammer.
Hello,
Our sincerest apologies for the delayed response and for any inconvenience experienced. We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a private message asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
I got what I needed, refunded the expenisve fee. They would refund and found a better deal for me..
Hello,
We’re glad to hear that you were able to get what you needed and that our team assisted you with your refund. We appreciate your feedback and are always looking for ways to improve the experience for our users. Thank you for sharing your thoughts!
I used myperfecfCV in 2023 and paid a small, one off charge so that I could download my CV. Almost 2 years later they have been taking £16.99 out of my account every month! I've received no emails or any contact from them telling me that this was happening. Avoid at all costs, so upsetting to see that I've lost hundreds of pounds to this thieving company.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
My CV was well, prepared and organised well. Am very happy with my CV now.
Hello,
We’re delighted to hear that you’re pleased with how your CV was prepared and organized. Ensuring a polished and professional result is our goal, and we’re glad it met your expectations. Thank you for sharing your experience!
They just charge on your debit card without even sending you an email or even worrying about letting you know what's happening. Such a bad faith and it's very expensive too. I regret coming across of this website
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
She was understanding and patient.It was a great experience
Hello,
We're pleased to hear that you had a great experience and that our team was able to provide the support you needed. Thank you for sharing your feedback!
I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team
Just been scammed. I payed £2.95 for a 14day product.
5 weeks later I check my bank and see a charge for £16.95 come out.
No email to say I have been charged no corresponding emails from the company at all.
If I hadn't seen my bank I wouldn't have known. Really bad form from this awful company. YET ANOTHER SCAMMING COMPANY that hide behind there very hidden T&C
The product I bought should have read….
" 14 DAY PRODUCT then we don't contact you at all but take £16.95 out your bank every months and hope you don't notice "
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Like many users of this site I was deceived too. This company took my money off my card. We call it steal money. They don't answer emails. They don't try to help people to solve their problems. Shame on you.
I have lots of scrins to show your that they took my money. Every month 24$. I want my money back. You have to refund more than 200$
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I had a bad experience with myperfectcv.co.uk as they kept charging me 89 AED every month after I ended my subscription with them.
Upon contacting their support team, their answer was that my account is not active and they are not charging me while I was charged every month.
Be careful and don't add your card details.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We take our customer’s feedback very seriously, know that we hear you and we are here to help. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
The site has a basic profile, but is set up to take money without the clients knowledge. Check out the 1 star trustpilot reviews from 2024 alone. The 5 star reviews are added by themelves!
This is a Scam
Hello,
We're genuinely sorry to hear about your experience and want to assure you that we take your feedback seriously. We want to address your concerns and clarify that My Perfect CV is not a scam.
At My Perfect CV, we are committed to providing a transparent and user-friendly experience for our customers. Our 14-day trial is designed to give users the opportunity to explore our platform and its features. However, we understand that our subscription model may not be suitable for everyone, which is why we clearly communicate that our trial auto-renews to our monthly access until canceled. This information is provided before, during, and after the subscription process, including in the welcoming email sent upon purchase, to avoid any misunderstandings.
We hope this helps clear any misunderstandings. Feel free to contact us for any other questions. We are here to assist you.
Thank you,
Customer Service Team
Attempted to cancel numerous times via the website, and it kept returning failures. Took very important money out of my account afterwards, and only AFTER that did they let me cancel. This review will remain at 1 star unless a refund is provided.
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
Contacted them multiple times to cancel the subscription - you automatically get subscribed when buying the downloadable version of the CV. They claim there isn't a paid account allocated to my email address, but they charged me almost 18 pounds 3 days after. No response from them after providing them with the proof of them stealing from me! No one answers the phone either. I have escalated it to my bank, Trading Standards and I will not stop here. Also there are other many people in this situation - same story, same outcome - so we all want to go to the media and expose them and what they are doing to people. Avoid! Do not fall into their trap like I did.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
My experience with this website started really well, I made a few cvs and paid for them. I then have been charged £16.95 per month, even after cancelling my subscription and opting to not auto renewal. I have emailed multiple times all of which have replied to tell me that they will cancel my subscription (even though I didn't subscribe in the first place!) and they haven't cancelled it and are still taking money- months and months after!
Please be very careful.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
Guys,
In a few clicks I created my stunning cover letter than a CV which I made several different for each job entry I was interested. ( I got the job each time - just saying). (I am doing freelance jobs).
The softwer generates different sentences so you don't need to come up with the content. Tons of wording options to choose from.
Best experience ever.
Try it, you will not regret!
Thank you for taking the time to write this review! We are thrilled you had a great experience with our builder and landed the job!
Extremely disappointed. No indication of payment until the end, then i felt i had little choice. No option to cancel subscription. Terrible quality cv and letter with awful formatting options. Should have done it myself. How do i cancel please?
Hi Ces, thanks for taking the time to tell us about your recent experience with our Product. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at Social@MyPerfectResume.com. With your message, please include the e-mail address or account ID used to create your account with us so we can locate your information more efficiently. Thank you!
I needed my old CV dolled up, the format looked ancient. So I googled it, found MyPerfectCV and got to work. Site works well, good templates, no bugs or errors. Then when it came to downloading my CV they asked for debit card details and gave a 14 day free trial. (I knew it was coming) So I did that and then (of course) forgot to cancel before the auto-subscription kicked in. I logged on to their Live Chat and pleaded for mercy (I was only a day late and there was no pending transaction showing on my bank statement). The assistant asked me for feedback, I responded favourably, then he offered me a massive reduction. £3 a month down from £16.95... And so I reasoned, that since I really should be more proactive in my quest for new work (and don't the weeks fly by so fast) I decided I might as well stick around for a month or two. Their swanky CV and cover templates could make all the difference! ;)
HI Daniel,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We wish you the best in your job search.
Really fantastic that you can up load a previous c.v and it puts into a new format.
The suggestions are very good.
It makes its a very easy and short task comparatively to my experience in doing them before. Well worth the money!
Customer service is great.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for following up. We want to assure you that a full refund has now been processed. While our subscription details are provided during the sign-up process and in the confirmation email, we understand that situations can be challenging, especially during a career transition.
We care deeply about supporting our users, and we hope this resolution shows our commitment to your satisfaction. If there's anything else we can assist you with, we're here to help and would welcome the chance to provide a more positive experience moving forward.
Thank you for your time,
Customer Service Team.