MyPerfectCV Reviews - 263 Reviews of Myperfectcv.co.uk

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How would you rate MyPerfectCV?

Top Positive Review

“Lovely service from Victor”

Polina S.

4/20/20

I am very pleased with the service received over the phone today from Victor, such a down to earth guy! There was no robotic responses or 'let me get you off the line as fast as possible' attitude - human and kind service, I am impressed! Happy with the discount offered too. Hope the team stays safe and I am grateful for the lovely service in these troubling times!

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Top Critical Review

“STILL MONEY FROM YOUR CREDIT CARD DO NOT USE”

Valentin V.

7/2/20

THEY LIE AND STEAL MONEY FROM YOUR CREDIT CARD EVEN WHEN YOU CANCEL THE ACOUNT IN THE SITE I PAID ONCE TO DOWNLOAD MY CV AND THEN THEY GET ME ANOTHER 17 £ AFTER A WEEK

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Reviews (263)

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customer service (58) 14 days (6) cv builder (6) 14 day trial (4) credit card (4) great service (10)

Polina S.

1 review

0 helpful votes

“Lovely service from Victor”

April 20th, 2020

I am very pleased with the service received over the phone today from Victor, such a down to earth guy! There was no robotic responses or 'let me get you off the line as fast as possible' attitude - human and kind service, I am impressed!
Happy with the discount offered too.

Hope the team stays safe and I am grateful for the lovely service in these troubling times!

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 4/20/20

We're always committed to providing excellent service and it’s great to hear we delivered our promise to you, Polina. We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.

If you need further help, let us know!

Archie S.

1 review

0 helpful votes

“Scammers”

January 1st, 2018

Ive had a similar experience to a lot of others. Even though I cancelled as soon as I had finished my cv, they proceeded to take £16.95 from my account the last two months.
Beware

Helpful (0)

Thank you

Andy G. – MyPerfectCV Rep Over a year old

Hi Archie,

We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:

Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!

Danny G.

1 review

0 helpful votes

“CV Builder”

February 14th, 2020

I would like to extend my appreciation to Sheldon who helped me to get my problem resolved fast and efficiently. This website is a excellent tool in getting the perfect CV! `
Dan G

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 2/14/20

Hello, Danny

We appreciate you for sharing your experience with Shelton. We strive to provide an A+ customer service experience with a one-stop approach to any situation, your feedback helps make our service even better.

Roberto G.

1 review

0 helpful votes

“Thanks for the service!”

January 13th, 2020

Very good costumer service received.
The lady was very helpful and I did not have to wait ages to get an answer.
Thank you!.

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 1/13/20

You are most welcome and thank you for sharing your experience with our agent, Roberto. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation and your feedback helps make our service even better.

Valentin V.

0 reviews

0 helpful votes

“STILL MONEY FROM YOUR CREDIT CARD DO NOT USE”

July 2nd, 2020

THEY LIE AND STEAL MONEY FROM YOUR CREDIT CARD EVEN WHEN YOU CANCEL THE ACOUNT IN THE SITE I PAID ONCE TO DOWNLOAD MY CV AND THEN THEY GET ME ANOTHER 17 £ AFTER A WEEK

Helpful (0)

Thank you

Rianna S.

1 review

0 helpful votes

“Customer service is outstanding”

April 14th, 2020

I would like to thank Victor Vargas who helped me today. I called up with a query and got through quickly and easily. My call was answered by Victor who was friendly, helpful and very knowledgable. He helped me with efficiency and kindness and i was very happy with the solution provided. Thank you for your help and kindness, I am very grateful.

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 4/14/20

Hi, Rianna

Thank you for taking the time to let us know your feedback about our agent Victor, we’re always happy to hear it!

We’re constantly looking to improve our services and listening to our customers is a big part of that, we’ve passed your wonderful comments to our agent.

Atiha B.

1 review

0 helpful votes

“Alright”

January 24th, 2018

I thought that the site its self was well crafted an the methods were easy and simple, however be aware that it cost £2.95 to have a membership for 14 days as they do not state that at the begging. Also Cancel the member ship afterwards, as they charge £16.95 each month, this happened to me but I rang them up and they were really nice about the situation and refunded the payment straight away and sent me confirmation email. Overall good experience, just b aware of the memberships and payments that youre making.

Helpful (0)

Thank you

Andy G. – MyPerfectCV Rep Over a year old

Hi Atiha,

Thanks for sharing your feedback and experience with us, we'd like to clarify the following as well:

Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!

Sean R.

1 review

0 helpful votes

“Great start”

February 12th, 2020

Once out get your head around it, it's easy, helpful and enjoyable to do, a very helpful amaerican lady help me cancel my subscription in minutes as I found my new job within days of my CV going to 2 jobs , a big thank you

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 2/12/20

You are most welcome and congrats on the new job, Sean! We appreciate the positive feedback and we’re glad we were able to help you in your job search.

Antony G.

1 review

0 helpful votes

“REFUNDED”

January 31st, 2020

I started off aggressively on the phone as I thought I was incorrectly charged, however after calming down I was told why and how it was charged, they had in fact charged correctly...They were very understanding though and actually refunded me, and lowered my monthly figure, very helpful!

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 1/31/20

Thank you so much for taking a moment to recognize our customer service agent for his efforts, Anthony. Our team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!

Abbie J.

1 review

0 helpful votes

“Great customer care from Ronny”

December 2nd, 2019

Ronny was very kind and understanding and I was able to feel very satisfied from his service. He was aware of my needs and ensured they were met. However, if it wasn't for him I would have given this review 1 star. Please understand you are choosing the wrong way to MARKET a product. Essentially, you are scheming customers 16.75 for a CV template. Ask yourselves, what you are making your customers do. I hope you take responsibility for this serious issue in the future as your refund system is just as SHOCKING.

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 12/2/19

Hey, Abbie -

We’re thrilled to hear that Ronny was able to assist you with your inquiry and provide you with excellent service, we’ll be sure to let him know your wonderful comment. We’ve taken note of your feedback and it’s much appreciated, we’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.

George L.

1 review

2 helpful votes

“RUN RUN RUN ! Worse service !”

April 18th, 2019

Be very careful with this shady website. I opted it for a trial and for 1 year I've been charged 16.95 GBP each month without knowing. They don't send you an invoice or receipt to let you know that they have taken money from your account. I paid 200 GBP and used their service once. That's a bit expensive for a cv builder. No emails, nothing ! They just take 16.95 each month and pretend like nothing happens.

Helpful (2)

Thank you

Laura T. – MyPerfectCV Rep Over a year old

We appreciate you sharing your experience with us and we apologize for the confusion or inconvenience that this might have caused, George. However, please keep in mind that when you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.

Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge your account every 4 weeks at the current rate of the subscription.

With this in mind, shortly you will be receiving a direct message so we can look into what’s happening for you.

Eduard-Robert T.

1 review

0 helpful votes

“My opinion”

January 22nd, 2020

Your site is really helpfull and simple, but I think will be better if you will make a " cancel subscribtion" option. Thank you

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 1/22/20

You are most welcome, please know that we do offer self-cancellations which you can process directly from your "Account Settings", Eduard. If you ever need any assistance with your account simply let us know.

Sebastian M.

1 review

0 helpful votes

“Help phone line”

April 28th, 2020

Victor takes his time and explains everything in detail. He is very friendly and efficient He also explained the advantages of having my perfect cv

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 4/28/20

Thank you so much for taking a moment to recognize Victor for he's efforts and willingness to help with your query, Sebastian.

XIN G.

1 review

0 helpful votes

“Very good service”

February 12th, 2020

I was trying to cancel my account, for would not plan to use in the near future. However, the customer service explain to me a lot of features of this account which I did not realise at the beginning. I decided to keep at the very end. very good services

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 2/12/20

Thank you so much for taking a moment to recognize our agent for his efforts and your willingness to stay with us, Xin!

Jeevakanthi P.

1 review

0 helpful votes

“Great Customer service”

March 2nd, 2020

I would like to extend my appreciation to Viktor who helped me get my problem resolved quickly and efficiently.

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 3/2/20

Thank you for leaving a five-star shout-out for our agent Victor for helping you resolve your query, Jeevakanth.

Jack J.

1 review

0 helpful votes

“Excellent customer service”

May 20th, 2020

Victor who I spoke with on the phone is a gentleman, really polite and helpful, solved my problem in minutes

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 5/20/20

Hey, Jack

We’re delighted to hear that Victor was able to resolve your inquiry and provide you with excellent service.

We’ll be sure to let him know your kind comments.

Mustafa R.

1 review

0 helpful votes

“Perfect cv review”

December 9th, 2019

Contacting one of representatives of perfect cv was a great experience and the request I had was just done in a few minutes. Recommending to everyone
Thanks

Helpful (0)

Thank you

Laura T. – MyPerfectCV Rep 12/9/19

We absolutely love recommendations, Mustafa! Thank you for sharing your positive experience with our customer service agent!

Martin g.

1 review

0 helpful votes

“Great customer service”

November 19th, 2019

Great help from my customer service,very polite helpful and good speaking thanks for your help. It's a great service in getting the job you want

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 11/19/19

Way to make our day, reviews like yours keep us going, Martin. Our team is always here for you to help out with your CVs and cover-letters, so if there’s anything else we can assist you with, just get in touch.

Ethan W.

1 review

0 helpful votes

“Amazing help”

December 2nd, 2019

The help was amazing and very helpful. I thought that it was helpful because you fully explained the whole process and made it very easy to understand and I also felt like I was in his best interests in terms of helping me and fully explaining he process. This review is for Ronnie Samuel.

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 12/2/19

Hello, Ethan -

Thank you for sharing your amazing experience with our agent Ronnie. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation, your feedback helps make our service even better.

Elif Y.

1 review

0 helpful votes

“Great service!”

October 21st, 2019

Amazing service and very quick and easy way to build an outstanding CV for your dream job! The ready content is very useful and helps you with good and suitable suggestions according to your job and position titles. I've built my CV in literally no time and I've found an amazing job right in few days after applying with it, because of course it was distinctive and unique. Thank you team My Perfect CV! Keep doing what you're doing!

Helpful (0)

Thank you

Andy G. – MyPerfectCV Rep 10/21/19

We love your glowing review Elif! Thank you so much for taking a moment to provide such detail into your satisfaction with our product! We appreciate the positive feedback and wish you all the best in your new position!

Alfred A.

1 review

0 helpful votes

“Perfect Customer Service”

November 20th, 2019

I had a chat with a customer Care officer (Jeffery), the treatment was so excellent that I had to extend my retainer-ship with my Perfect CV.

Keep up the good customer service.

Helpful (0)

Thank you

Laura T. – MyPerfectCV Rep 11/20/19

Hi Alfred,

We absolutely love the positive feedback! Thank you for taking a moment to share how pleasant your experience was with Jeffrey and for sticking with us! We wish you all the best in your search!

ces w.

1 review

2 helpful votes

“Terrible design”

July 14th, 2017

extremely disappointed. No indication of payment until the end, then i felt i had little choice. No option to cancel subscription. Terrible quality cv and letter with awful formatting options. Should have done it myself. How do i cancel please?

Helpful (2)

Thank you

Andy G. – MyPerfectCV Rep Over a year old

Hi Ces, thanks for taking the time to tell us about your recent experience with our Product. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at Social@MyPerfectResume.com. With your message, please include the e-mail address or account ID used to create your account with us so we can locate your information more efficiently. Thank you!

Jo O.

1 review

0 helpful votes

“Good and helpful service”

April 27th, 2020

My chat was lovely, they really helped me out and really polite. Even when I was unsure about the terms and conditions they patiently explained to me my options and truly helped me out.

Helpful (0)

Thank you

Yashira H. – MyPerfectCV Rep 4/27/20

You are always happy to help out our users, Jo!

We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.

James M.

1 review

0 helpful votes

“Excellent Service”

February 12th, 2019

Great tools for CV building. Had an issue regarding misleading pricing however upon contacting customer services this was instantly resolved by Paola who provided outstanding friendly and efficient service.

Helpful (0)

Thank you

Laura T. – MyPerfectCV Rep Over a year old

Hello, James:

Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.

Judy R.

1 review

0 helpful votes

“quality formats and useful suggestions for the professional.”

September 17th, 2018

Easy to get going and set up a good quality CV, however, I became concerned when seeing the charges and no easy exit. I was happy to 'pay as you go' and not be drawn into a monthly payment when my CV was completed. I asked for help on line and got an immediate reply by Marianne Hernandez who was really helpful and helped me exit the service. The suggestions and hints were very good. I would use them again but would be mindful about my exit.

Helpful (0)

Thank you

Laura T. – MyPerfectCV Rep Over a year old

Hello, Judy:

Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume and our services. We hope it makes all the difference in helping you get the job you desire.

Your Perfect CV – In Minutes

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About the business

The online CV builder that’s so easy to use!

Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.

Business History

We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.

Company Representative

Laura T.

Marketing / PR

We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your CV, getting the most out of our services, or managing your account, we're here to help.

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Overview

What reviewers want you to know

Positive highlights

Critical highlights

“Lovely service from Victor”

“STILL MONEY FROM YOUR CREDIT CARD DO NOT USE”

Reviews (263)

Rating

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Other

Q&A (38)

Is it free ?

How do i cancel my account? thanks

How do i cancel my account!!!!! very angry customer. your phone numbers do not work, no e-mail address. scam?

How can i cancel my subscription

Why are you charging me everymonth when i only used this service once and paid once? you have kept my details and are taking money out of my account e

Hi, how did you cut from my card about 22 $ without telling me!!! how can i cancel that and return my money as i don't use your website only 1 time!!!

I can't download my cv without paying?

I have been charged for subscription for last three months @ 89/- aed per month. how do i stop my subscription???

Hi i wanted to purchase the subscription which i tried last time which is 9 aed. is there anything like it as of now? i just need it now please

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About the business

Business History

Company Representative

How do I know I can trust these reviews about MyPerfectCV?

MyPerfectCV

MyPerfectCV

Overview

What reviewers want you to know

Positive highlights

Critical highlights

“Lovely service from Victor”

“STILL MONEY FROM YOUR CREDIT CARD DO NOT USE”

Reviews (263)

Rating

Timeframe

Other

Q&A (38)

Can’t see your question? Ask to get answers from the MyPerfectCV staff and other customers.

Sitejabber for Business

About the business

Business History

Company Representative

How do I know I can trust these reviews about MyPerfectCV?

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