The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Got the 14 day access and they billed me the following month for the usual £16.95 called and they refunded my account and gave me 1 month extra at the introductory rate. The cv builder was extremely useful and would recommend this to anyone looking to get a professional cv although you must be aware you are automatically signed up to the usual monthly price unless you close your account when the 14 days is up.
The website is actually really helpful and allows you to have good structure of your sentences on your CV! You may have to tweak a few bits here and there but that's just minor as most of the work is technically done for you. The customer service is really great! You can get hold of them so quickly and they sort you issue out instantly! It's honestly a handy site to have!
Hello!
Thank you for sharing your experience with us! We are super grateful we could assist you with your CV. Count on our service for anything your need assistance with your resume, cover letter, cv, or any other career advice! Have a great day!
Please avoid My Perfect CV at all costs - Having recently signed up for the 14 day trial at a cost of £1.95 the service on offer is basic at best. Nothing you cannot get from standard templates readily available online. Worse still when attempting to download in Word format the templates didnt format correctly and so I had to spend 2 hours fixing the issue.
Worse still when cancelling my subscription (you are automatically signed up for a month) I was billed £23.80! I have tried to ring their helpline but have been on hold for 15 mins and have now given up.
Please avoid at all costs - Save yourself time, energy and money and go elsewhere
We appreciate you sharing your experience with us, Steven. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I built my CV through the simple steps online which constructed an informative and professional looking cv which allowed to download, print and save it in various formats. All for under £3 for your first 14 days which was fantastic! After I had used the service and got a CV together I no longer required my subscription. As you can imagine some companies are not pleased when you have to call explaining why you no longer want to continue with them. I rang and a very helpful and kind lady helped me quickly and with ease to deactivate my subscription. She generously offered me some of the great offers and benefits that were available to me and when realised could not continue with my payments she understood and cancelled my subscription. No strings atttachted. I feel very comfortable and trusting that my money is no longer used for any further payments and I am trusting of the company, which is what a customer should want. I will defiantly be using this service in the future.
Hi Daisy,
Thank you so much for sharing your excellent experience with our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Ronny was very kind and understanding and I was able to feel very satisfied from his service. He was aware of my needs and ensured they were met. However, if it wasn't for him I would have given this review 1 star. Please understand you are choosing the wrong way to MARKET a product. Essentially, you are scheming customers 16.75 for a CV template. Ask yourselves, what you are making your customers do. I hope you take responsibility for this serious issue in the future as your refund system is just as SHOCKING.
Hey, Abbie -
We’re thrilled to hear that Ronny was able to assist you with your inquiry and provide you with excellent service, we’ll be sure to let him know your wonderful comment. We’ve taken note of your feedback and it’s much appreciated, we’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
The CV's look good, plenty of styles to choose from. The formatting wasn't perfect at the start but the customer service chat was able to resolve that quickly. Only the search facilities for text phrases could be improved. In overall: No complaints.
Hi Andrea,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
A great website to use! I was able to choose from a various selection of CVs to review and use as templates, until eventually coming to one that I am fully content with.
This is a great website for both those first looking to write a CV and for those who have written previous CVs; there is a structure for everybody!
The customer service, likewise, excels at helping to get any queries, problems or difficulties fully sorted out when it comes to - as few of many examples - billing or the accessibility of a given subscription.
I am more than thankful and content for my experience with this website. Would recommend to everyone needing to write CVs!
Thank you for this glowing review; we are glad we were able to help you!
These conmen will rip you off by signing you up for monthly contract in the small print anyone that gives these clowns more than one star must be working for them hope the money you con off people brings you nothing but misery.
We appreciate you sharing your experience with us, Gareth. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
The site was really easy to use, the prompts for each job role were very helpful to use as a template, they also served as a great memory-jogger as I was having to create a CV that went right back through my work history. My CV ended up looking really good and I was extremely pleased with the result. I had absolutely excellent customer service from Edward who helped with a query on my account.
Thank you for sharing your experience with Edward. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Very helpful, no sales tactics just straight to the point. The lady I spoke too was very friendly and very genuine. Helped me with all my issues and everything was resolved without irritating inconvenience or distress.
Hi Nico,
Appreciate the 5 stars, Nico! Happy customers make our days brighter. Thanks!
Great service, very easy to use and also fantastic customer support. I had a problem with my membership thinking I would not be charged again after paying £2.95 for the 14 day trial however a month later I had been charged. However, the customer support was very helpful and refunded me the money which I found really good.
Hi Jak,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Its a total bull$#*! and scam... i payed 2.40 euros to get cv that said in no addition that needs to be payed at all but after spending an hour writing i needed it so i bought it. After all, they kept my card info on their page, and charged me 16 GBP 15 days later for nothing! Nothing! Its a total scam, thetly rob ppl and hack your card... NEVER EVER pay them a cent ppl
We appreciate you sharing your experience with us, Kristina. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Have tried repeatedly to cancel my subscription, called both customer service numbers just to be put on hold for 20+ minutes only to reach an answering machine. I have emailed multiple times requesting my account to be cancelled with no response yet again. My account ID is *******, please cancel my account ASAP!
Hi Hannah,
Thank you for sharing your experience with us, Hannah. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I found the CV tools easy to use but it wasn't obvious you would be charged until I went to save it!
That was quite stressful after doing all the work! However I was pleased with the CV. I didn't realise after the initial £1.95 for 3 weeks it would then be a subscription for £16.95 monthly.
I called customer service and the advisor I spoke to was nice and understanding. He fortunately gave me other options so I decided to keep with them after the compromise.
Definitely worth contacting Customer Service before deciding whether to cancel.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Absolutely brilliant customer service - I called last minute to cancel my subscription before the monthly £16.95 charges applied to my account and the gentleman over the phone was extremely helpful and efficient in aiding me through the cancellation process.
Hi Phoebe,
We’re sorry to see you go, but feel free to contact us if you have any further questions or concerns regarding our service. Thank you.
All I needed was an updated CV and this website had my details from last year. So I paid £2.95 to convert it to Word document to send to Remploy. Just what I needed to start the ball rolling back to employment. Will be back again in the future. Would recommend to family and friends.
Hi Melanie,
It’s great to hear that you’re pleased with your job-ready CV. We’re here to help jobseekers get their CV ready so they can focus on getting the right job. Thank you!
It doesnt state obviously and in flashing lights you have to pay once cv is completed. But after you have completed it, for £2.95 the level of customer service to alter/modify and edit to get your CV is very good, it is money well spent. They spend time fixing page breaks and spacing etc. try contacting them. Very helpful experience i had this evening.
Hi Lucy,
Thank you for your feedback about our Live Chat experts and how they were able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
Thanks Edwin for your efficient assistance today! The customer service was quick and professional and my issue was sorted efficiently. Both times I requested chat support I received it to to my satisfaction. Thank you again. I'm happy with their service so far and I recommend it.
Hi Daniel,
We’re thrilled to hear that Edwin was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your comments. Reviews like this really make our day. Thank you so much!
I found this site very useful and easy to use. Helpful in challenging my assumptions about my longstanding CV format and radically change that. I had very positive feedback on my new CV and it secured me an interview - after three rounds I have a new job!
Thank you, Cathy, for the awesome review, and for letting us know that you landed an interview, that’s terrific news, we're wishing you the best of luck!
Very helpful customer service representative, very patient and understanding.
But the time lag before i was connected to a representative was somewhat long.
Otherwise, its all good
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Answer: Hi! We are sorry to hear that you have decided to cancel your subscription. Nevertheless, we hope you achieved your career goals using the help of our resume builder. As for the cancellation, you may proceed with it by simply sending us an email to customerservice@myperfectcv.com. You must include your full name and account ID or email address used to create the account so that we can access your account. You can also process your cancellation by contacting us via phone. Lastly, you can proceed with your cancellation by logging in to your account, heading into Settings, then Subscription and Cancel. We hope that this helps you, and if not, don't hesitate to contact us again. We will be pleased to assist you with anything you need. Have a great day!
Answer: Hello! Thank you for reaching our to us! Please contact us through here https://www.myperfectcv.co.uk/contact-us so we can guide you through the payment process.
Answer: Hello! At MyPerfectResume, we offer a free basic access account that lets you download a plain text version using our examples and tips. However, if you want to print, download or email a professionally formatted document, you must subscribe to our premium access account. If you decide to subscribe to our premium access, know that we offer a 100% money-back guarantee for our 14-day trial if you are not fully satisfied with our products and service. Please feel free to contact us through this link https://www.myperfectresume.com/contact-us so we can explain specific prices and plans. Have a great day!
Answer: Hi, Karen, Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK
Answer: Hi, Lisa, Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK
Answer: Hi, Stephen Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK
That’s what we like to hear, John. Our customer service team is always here to help. Thank you for sharing your experience.