Ronny was very kind and understanding and I was able to feel very satisfied from his service. He was aware of my needs and ensured they were met. However, if it wasn't for him I would have given this review 1 star. Please understand you are choosing the wrong way to MARKET a product. Essentially, you are scheming customers 16.75 for a CV template. Ask yourselves, what you are making your customers do. I hope you take responsibility for this serious issue in the future as your refund system is just as SHOCKING.