Steven T.’s Reviews of MyPerfectCV & more

steven's Profile

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MyPerfectCV

Career Advice

“UK USER - AVOID AT ALL COSTS”

3/3/16

Please avoid My Perfect CV at all costs - Having recently signed up for the 14 day trial at a cost of £1.95 the service on offer is basic at best. Nothing you cannot get from standard templates readily available online. Worse still when attempting to download in Word format the templates didnt format correctly and so I had to spend 2 hours fixing the issue.

Worse still when cancelling my subscription (you are automatically signed up for a month) I was billed £23.80! I have tried to ring their helpline but have been on hold for 15 mins and have now given up.

Please avoid at all costs - Save yourself time, energy and money and go elsewhere

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Helpful (16)

Thank you

Yashira H. – MyPerfectCV Rep Over a year old

We appreciate you sharing your experience with us, Steven. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx

MyPerfectResume

Career Advice

“UK USER - AVOID AT ALL COSTS. TOTAL SAM AND TEMPLATES DONT EVEN WORK!”

3/3/16

Thank you
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275K Views

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Laura T. – MyPerfectResume Rep Over a year old

Hello Steven, We're sorry you weren’t happy with your experience. Our cv builder give the customer the ability to built the resume in a professional and easy way. Some people don't know how to put together a cv, some don't know what words use to start making an introduction or putting together theirs skills and work experience professionally and organize. Our builder is the great tool to have that accomplish faster than any resume builder in the market, this goes to for the cover letter builder. This service have a lot of premium futures, example of those are CV builder (client can create a customize resume with the rights keywords to emphasize their skills related to the position being applied), cover letter builder that give you the ability of attach that letter to impress more the highly employers, you will have access to all templates and designs, salary calculator, career test, resume check, interview videos, full reports for career tests and access to articles. You can benefits of the Job alerts near your area and more futures that the customer can see in the web page.

Customer can contact us to understand better all the benefits and premium futures of the service and we will gladly address every single question or concern. As you may know our service have a price of a monthly fee to be able to use all the premium futures and we have the terms and conditions available for the customer before, after and in the process of the purchase. We explain that the subscription is auto-renewing.

The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@myperfectresume.com

Best regards,
My Perfect Resume