The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Before I signed up for the paid service I read some reviews. Most were negative but I liked how my CV turned out and couldn't find a way to get it off the site without paying. Then I saw something interesting on the site and that's when I realized.
Most people don't even bother to read the not-so-fine print. Most people here are whining about charges but I read them right off the first email I got. It tells you to cancel before the trial ends if I don't wanna get charged again.
You know what I did? I cancelled it and all was good. I get the site is meant for people that don't know a whole lot about Word and things like that (like me) but these idiots don't even READ. It's a miracle they have any money in the first place.
Had trouble changing font and colour in two sections of my CV and Marcos had it sorted within five mins... very happy overall with ease of site and the availability and knowledge of live help team... thank u
Thank you for sharing your experience with Marcos, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I have been charged 16.95GBP per month since March 2017 while I only subscribed for the 14-day trial. While it is stated that after 14 days the subscription auto renews, it's hard to notice because you subscribe for the 14-day service, not the monthly access, which is right next to it as if it is a different option. I called their customer service right after I cancelled my subscription to ask for a refund and, even though the guy could clearly hear my frustration, he suggested that I renew my subscription. At least, their customer service employees have a great sense of humour.
Hi Christina.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our CV and cover letter builder before deciding to purchase. The ability to print, email, or download your CV and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your CV for free. In order to use all premium features of the service, we offer customers a 14 day access and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
The actual site was easy to use they are really helpful with information on review of my CV. When I had to cancel my customer service guy Marcos So stressed Figueroa don't know if that's his real name or not you never know with the online help thing s but he was great really helpful made the process quick and easy.
Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch, Gemma.
I called the customer service team when I was charged 16.95 subscription fee, when I had not used their service at all. John was so understanding and helpful, he kindly went ahead and issued the refund when I explained my financial situation.
Very happy and will definitely return.
Thank you, Roxana, for sharing your experience with, John. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
Wonderful platform! I was able to create my CV very quickly and it looks great! Plus, it gave me confidence that I will be successful with getting the job I am applying for. Will definitely recommend it to my friends.
Hello, Roxana:
Thanks for trusting us with your CV, it's great to hear that you loved our website. We hope it makes all the difference in landing you get the job that you desire! :)
Fantastic help with CV lay out, styles and content. I put together a an amazing CV in no time. Very good with working on cVs from scratch. Also very easy to upload older, existing CVs and improving/editing them. I could not recommend "My Perfect CV" More!
Thank you for taking some time to review us, Silvester! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
The CV templates are great, they are easy to use and give suggestions of how to improve your writing and grammar, it even helped me to get a job! I wanted to temporarily hold my subscription and they offered me an affordable price that meant I no longer had to hold it.
Hi, Eleanor! Thank you for taking the time to write this review! We are thrilled you had a great experience with our services and were able to land a job!
Amazing service and very quick and easy way to build an outstanding CV for your dream job! The ready content is very useful and helps you with good and suitable suggestions according to your job and position titles. I've built my CV in literally no time and I've found an amazing job right in few days after applying with it, because of course it was distinctive and unique. Thank you team My Perfect CV! Keep doing what you're doing!
We love your glowing review Elif! Thank you so much for taking a moment to provide such detail into your satisfaction with our product! We appreciate the positive feedback and wish you all the best in your new position!
The site itself is very easy to use, poor selection of formats unfortunately, probably because it's American not what we brits are used to seeing. However, due to my husband being taken ill after his interview, I was not able to get back to ' PerfectCV ' in time to cancel subscription prior to free trial expiry. No matter. He got the job and after 'chatting' with Ener she setup the cancellation for me. Hopefully there won't be anymore ' takes ' from my account - watch this space...
Hi Linda,
We’re proud to know that Ener was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I subscribed on 29/5/23 $ 2.95 for 14 days using Mr. O. domicillary account & immediately sent me the cv but to my greatest suprise on 30/5/23 you debited him $3.00 and on 14/6/23 $24.42 at 4.38 am, why this after 1 day of payment and again. As Im sending this message am at the Police station since 9 am arrested & state security services were involved, the person insisted that i most pay for the 2 subsequent deduction bcos i paid 4 d first one. I hv bn sending mails 3 days in respect of 30/5/23 but another deduction again, not been release up till now god will pay all of u back in double folds. Promise to tell d whole world not to fall your victim. *******348,*******676 419 number.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
I have given this company a week to sort out their "admin" error and after 2 promises of a refund from phone representatives and an admission of fault (in a phone call I recorded) there is still no money in my account.
I am now fulfilling my promise to them to expose their scam. Today I will be contacting the office of the financial ombudsman to log an official complaint. If you have had a bad experience with this predatory company, please let me know by emailing me (hopefully my email will appear here)@ *******@gmail.com so we can work together to build a case of malfeasance against these scumbags.
We appreciate you sharing your experience with us, Axel. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I started off aggressively on the phone as I thought I was incorrectly charged, however after calming down I was told why and how it was charged, they had in fact charged correctly... They were very understanding though and actually refunded me, and lowered my monthly figure, very helpful!
Thank you so much for taking a moment to recognize our customer service agent for his efforts, Anthony. Our team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
I cancelled my subscription thrice 2 months ago, still they extort 23.80 money today.
It has been a quiet a few time that despite my cancelling of suscription my money is getting deducted from my account on monthly basis.
I only used the service once. Why dont you just cancel my subscription
I was one of the most loyal customers of myperfectcv.co.uk and i can give you names of students and freshers to whom i recommended your services and they have
Been using your service till now.
I m highly dissapointed and expect full refund that is unduely deducted from my account otherwise i will block my credit card and post every possible negative reviews through multiple accounts on any site that has your description.
I m tired of your theft. Kindly look into it
Hello Nikhil,
We deeply regret that you experienced this and we are truly sad to see you go. Per your request, we looked into the matter and our records do indicate that you were issued a refund and that the issue was resolved on 4/29. We ask that you please allow up to 7 business days for the refund to post. Please rest assured that you will no longer be charged in the future. Should you ever need any further assistance, do not hesitate to contact us! Thank you.
The site is really good. I'd definetly recommend it to others in need to boost or create a CV. If you are unaware of how to construct a CV they also help with formatting and a variety of skills depending on what role you had worked in.
Hi Chevanease,
Thank you for that terrific feedback. It is great to know how pleased you are with how your CV looks now. Our service is designed to be easy to use without compromising quality of the finished product.
I subscribed to my perfect c.v. on behalf of my daughter who needed to create a c.v. for a college project & it was perfect for the task. My daughter was more than happy with her experience & will no doubt use this service when she eventually enters the job market for real.
Thanks for your review, Brian! Glad we were able to help. Have a good one!
Helped me to create a CV which I have always struggled to do. Was easy to use and gave informative hints and tips along the way.
Was really easy to cancel my subscription. I was worried initially that there would be a clause to it but there wasnt and it was cancelled without any struggle and was really quick and simple to cancel.
Will definitely recommend
Hi Faye,
Thanks for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck in your job search.
I signed up to help a friend write a CV, after realising i was now in a subscription i called and cancelled. I was informed this had been done. Anyway fast forward 8 months and guess what, they are still taking £16.99 from my account per month and WONT refund it. I am FUMMING!
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also write us an email including the details of your issue using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
I spoke to a man called Andy who dealt with my cancellation request. He was extremely polite and extremely helpful! I wish all customer service people were like him, thank you Andy. My cancellation ID was ******* and I would lol Andy to get a lot of praise!
Hi Stuart,
We're sad to see you go, but we appreciate you singing Andy's praises! We're so glad to hear of the spectacular service he provided!:-)
I write this review with so much joy in my heart. I have always been unsure about how to come up with a beautiful Resume till my friend asked me to look up MY Perfect CV.
L was called for a job interview as a Customer Service Assistant in an Electricity Distribution Company. One of the panel members started by commending my clarity in stating my objectives, education and job functions. He appreciated my ability to clearly communicate what I hope to offer the company. This is as a result of the proper CV organisation MY Perfect CV helped me achieved.
After two weeks, I was called to take up the job!
Hello, Obiageli:
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news! Wishing you the best of luck in your career!
Answer: Hi! We are sorry to hear that you have decided to cancel your subscription. Nevertheless, we hope you achieved your career goals using the help of our resume builder. As for the cancellation, you may proceed with it by simply sending us an email to customerservice@myperfectcv.com. You must include your full name and account ID or email address used to create the account so that we can access your account. You can also process your cancellation by contacting us via phone. Lastly, you can proceed with your cancellation by logging in to your account, heading into Settings, then Subscription and Cancel. We hope that this helps you, and if not, don't hesitate to contact us again. We will be pleased to assist you with anything you need. Have a great day!
Answer: Hello! Thank you for reaching our to us! Please contact us through here https://www.myperfectcv.co.uk/contact-us so we can guide you through the payment process.
Answer: Hello! At MyPerfectResume, we offer a free basic access account that lets you download a plain text version using our examples and tips. However, if you want to print, download or email a professionally formatted document, you must subscribe to our premium access account. If you decide to subscribe to our premium access, know that we offer a 100% money-back guarantee for our 14-day trial if you are not fully satisfied with our products and service. Please feel free to contact us through this link https://www.myperfectresume.com/contact-us so we can explain specific prices and plans. Have a great day!
Answer: Hi, Karen, Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK
Answer: Hi, Lisa, Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK
Answer: Hi, Stephen Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK
We appreciate you taking the time to write this review, your feedback will help us provide an even better experience for our customers, Ed.