Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I spoke to a man called Andy who dealt with my cancellation request. He was extremely polite and extremely helpful! I wish all customer service people were like him, thank you Andy. My cancellation ID was ******* and I would lol Andy to get a lot of praise!
I write this review with so much joy in my heart. I have always been unsure about how to come up with a beautiful Resume till my friend asked me to look up MY Perfect CV.
L was called for a job interview as a Customer Service Assistant in an Electricity Distribution Company. One of the panel members started by commending my clarity in stating my objectives, education and job functions. He appreciated my ability to clearly communicate what I hope to offer the company. This is as a result of the proper CV organisation MY Perfect CV helped me achieved.
After two weeks, I was called to take up the job!
Hello, Obiageli:
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news! Wishing you the best of luck in your career!
Loved the cv maker, disliked the way it was a subscription and only told at end when trying to get the made cv, should be made clear from the start. Have an option to buy cv only without having to sign to site and then have to cancel, which you have easily ill admit.
Hello, Martin:
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
The customer service is really nice and thoughtful, they take you through every small bits of details. And would offer you the best deals. I wanted to unsubscribe from my subscription and was greeted by "Paola Figueroa", who was genuinely kind and patient. She also ensured I was happy with my decisions and wasn't confused by the outcomes of my choices. She helped me step by step and I'm really pleased by the process. Overall I rated them 5/5, because although I was leaving they're subscription they still wanted the best for me and my interests; also welcome me back with open arms.
Hello, Joshua:
Reviews like this really make our day. We’re excited to know that Paola was able to assist you with your request and provide you with excellent service. We’ll be sure to let her know your positive comments.
You fill the form to make your free CV, which is after all not free...
So ok, you spent some time building it, you pay the one off...
Except it is not a one-off, it is a subscription.
So, when you look for a job, you are so rich that you will be paying £16/month just to have your CV kept on their system? What a joke! And what a SCAM...
We appreciate you sharing your experience with us, Oli. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Automatically takes a monthly direct debit from your account, £25 in my case, does not send you invoices - or any further communications of any kind - website does not allow you to automatically cancel your subscription - website does not give any details on your subscription - customer service line goes straight to voicemail. This is simply a method of getting your account details and taking as much money as they can before you notice, then make it difficult to cancel the direct debit
Hi Simon,
Keep in mind that MyPerfectCV is a resume builder that gives the user a chance to try our service prior to commit to a full access subscription. Once you finish editing your resume, the service allows you to download the free text version of the resume or save it in your account for further review. The options for emailing, downloading and printing the resume in Word format are part of the full access subscription. To further our user experience, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Best Regards,
MyPerfectCV
I unfortunately had to cancel due to personal reasons. I got in touch today and asked to cancel my account. They were very professional about it all.and curtious.not making my curcumstancies of having to cancel an issue
I actually did get a part time job through them and using the cv i made was very good.
Thankyou for cancelling so quickly and helping me out.
Hi Marjorie,
We appreciate the positive feedback, Marjorie, and we’re glad we were able to help you in your job search. Congrats on the new job!
Very easy to use, great choice of templates to choose from and helped me find a job at a bank within one week of using the site! Very straight forwards to cancel the service afterwards as well with thanks to a very helpful phone operator (Pamela Acevedo). Thank you
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news, Paul We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Wishing you the best of luck in your career!
They have continued taking from my account despite me cancelling subscription. Unfortunatey they also do jot have facility to cancel online. Do not use as misleading the public and a waste of time. I would like a full refund and explanation why this was not cancelled and full guarantee this has now been dine. I will report to bank as fraudulant transaction. Id *******
Hello Michellemi,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at Social@MyPerfectCV.com. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
I was trying to cancel my account, for would not plan to use in the near future. However, the customer service explain to me a lot of features of this account which I did not realise at the beginning. I decided to keep at the very end. Very good services
Thank you so much for taking a moment to recognize our agent for his efforts and your willingness to stay with us, Xin!
The customer service operator was very calm, i felt slightly irritable at the beginning of the conversation but she managed to calm me down with her calm demeanour. She offered me a good deal and made me feel as though she had my best interest at heart. She managed to work out the refund without hesitation She was a true professional and an asset to your company.
The downfall was that i was on the phone for approximately 30 minutes which irritated me as i was unsure if i was to be charged for the call. She assured me that the call was free but still i was unsure of the 0808 number being free. I believed that my query was dealt with in 15 minutes but felt as though i was kept on the phone unnecessarily.
Hello, LM:
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
This service was great it really helped me out with update my CV and adding final touches to it. One feature tbat i enjoyed using was the fact that you could email and download your CV start to your inbox after you done and you dont have to wait. So once again tha k you for your service.
Hello, Malyun:
You just made our day!
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I stumbled on this site in my quest to create a CV. It was easy to navigate and very helpful with suggestions. I had pleasure in dealing with Carmen via a Web chat who was beyond helpful. In all I was delighted with my CV and did in fact get a perfect result
Hi Mary,
We’re proud to know that Mary was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
The help was amazing and very helpful. I thought that it was helpful because you fully explained the whole process and made it very easy to understand and I also felt like I was in his best interests in terms of helping me and fully explaining he process. This review is for Ronnie Samuel.
Hello, Ethan -
Thank you for sharing your amazing experience with our agent Ronnie. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation, your feedback helps make our service even better.
I was having trouble with creating an effective CV and called to cancel my subscription as I thought it wasn't worth the money. However, the lady I spoke to, Jackie, was SO helpful and helped me to understand what needed improving on my CV and spent 30 minutes going through it with me to get it to an outstanding standard. I was not expecting that service at all, I didn't realise that was even a service they offered, but I am so grateful as it allows me to continue my job search with better chances and less stress. She was also so friendly and encouraging when talking about my job search, I am super glad that I called and got to speak to this lovely woman. Thank you so much for your help. Would highly recommend to anyone.
We are lucky to count on Jackie and thrilled we were able to assist you!
Paola Figueroa was exceptionally helpful and an absolute gem. Been using this website for a while now and have always loved it. I realised however that I didnt need membership for a couple of months and because of the automated debit payment I had a payment deducted from my account. Getting on to customer was no issue. Paola was very helpful and I had my refund process initiated in no time. Overall I highly recommend myperfectcv for an allround 5 star service.
Hello, Sidney:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
They first tell you they will only charge you $2,1, but it's a trick since it is hidden in the text they will then instantly charge you $21.
Then, when you realize this and try to cancel the subscription on the website, the link doesn't work. How convenient for them.
This is a scam.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Good service and customer service very helpful when calling very friendly customer calls personal. Was easy to unserscribe from services only because in a job but will use these services again in future for sure.
Hello, Dan:
Thank you for your comments on our resume builder and our team. We appreciate you sharing them.
Once out get your head around it, it's easy, helpful and enjoyable to do, a very helpful amaerican lady help me cancel my subscription in minutes as I found my new job within days of my CV going to 2 jobs , a big thank you
You are most welcome and congrats on the new job, Sean! We appreciate the positive feedback and we’re glad we were able to help you in your job search.
Good customer chat experience, I initially called to cancel my account but after my online chat where I was made aware of the benefits and low monthly fee - I didn't much convincing it was value for money
Hi Stuart,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stuart,
We're sad to see you go, but we appreciate you singing Andy's praises! We're so glad to hear of the spectacular service he provided!:-)