Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I as a student was looking for an internship, so it was important that i have a professional impression on the employer through my CV. After finding about this website i was able to create a good CV in a user friendly way.
The most expensive CV in the history of CV's. Most people will use this site once to get their CV and then you can edit and change it as much as you like with a PDF editing program. If you forget to cancel your membership before 14 days, you will be charged £220 per year, for what something you can easily do yourself. Save yourself money, go to your local CAB or job center and they will help you create your CV for free.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please be on the lookout for a private message from us shortly to obtain your account details.
A subscription with us offers several benefits for jobseekers, beyond just creating a resume. It provides the flexibility to edit your resume and cover letter at any time, ensuring that you are prepared for growth opportunities, such as promotions or career changes, even after landing a job. Keeping your documents up-to-date is crucial for seizing future career prospects.
Our subscription-based service is designed to guide you through the entire job-seeking process. If you've only used the service for resume creation, you might be overlooking valuable features. For instance, crafting a cover letter can significantly increase your chances of receiving callbacks by 40%. Additionally, we offer Bold.pro profiles to establish your online presence instantly, connecting you to numerous job opportunities through networking and allowing recruiters to discover you based on specific criteria.
Explore the wealth of information in our blog, which covers interview preparation, job searches, and more. From tackling open-ended questions in interviews to mastering the basics of job searching online, our team of seasoned career advice authors provides valuable insights. Whether it's creating resumes, navigating interviews, or understanding job search essentials, our blog is a comprehensive resource to support your career journey.
Thank you for your time!
I have just realised that this company have been taking money from me since September and I didnt sign up to a subscription with them! I called the company to explain and they said that I havent cancelled my subscription - online scam that I am now going to have to report to my bank as a fraudulent transaction - do not go near this website!
Hi Charlene,
Thanks for bringing this to our attention, Charlene. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
There was no mention of cost intill i had completed my cv and needed to print. I am now trying to cancel my subscription via the 'my account' tab, which will not work! I will be contacting my bank to make sure that they will not be taking any more money from my account!
We appreciate you sharing your experience with us, Kelly. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Great tools for CV building. Had an issue regarding misleading pricing however upon contacting customer services this was instantly resolved by Paola who provided outstanding friendly and efficient service.
Hello, James:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I created my C. V it was so easy, there are so many different templates to use, the finished item looks so professional, when I wanted to cancel my subscription Marianne was very helpful and was not pushy, she offered me a discount if I wanted to stay with them but as I wanted to cancel she made it so easy and cancelled it for me.
-Hello, Maxine!
Thank you so much for sharing your experience with our agent Marianne. We’ll be sure to pass along your positive feedback. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.If there’s anything else we can assist you with, don’t hesitate to ask!
1. Spent so much time editing it in the hope it would format well across two pages. Literally hours resetting and re downloading into PDF in the hope it would work. It would have been easier to type myself but as i had paid
2. Didn; t know I would have to pay to download it! Not clear on your advertisingunfair scam!
3 Your website is slow this morning making even more time wasted.
4. sorry for the bullet points but thats another thingsome points have bulets on P1, others on P2 do not when downloaded in word and then NO opportunity to edit them in.
5. A complete waste of time and money. Would not recommend!
HI Rebecca,
Thank you for your feedback and for sharing your experience with us.
My query was dealt with in a polie courteous manner. Staff were very helpful and led me step by step through the logging in process. Would definatley recommend myperfectcv to others as it is a simple process which saves alot of time.
Hello,
Thank you for your review. Glad we were able to help. Happy customers make our days brighter!
This Cv is total rubbish, you cannot even move the header up to fit a few words on the end. Says its free but you can't print it it until you pay and you cannot copy & paste it either. They will take money from your account every month for doing nothing. BEWARE TOTAL SCAM.
We appreciate you sharing your experience with us, Ieon. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I called with a query and Jerickson was extremely helpful. To be honest I was reaching out with very little expectations, but he managed to exceed my expectations. He went the extra mile to make sure I was supported, well-informed, and very very happy. Outstanding level of support. Keep up the great work!
We are lucky to count on team members like Jerickson! Feel free to let us know if we can help you with anything else!
I would recommend using myPrefectCV's service. I managed to design and complete my CV in a short amount of time thanks to them. Customer service was amazing too with processing my requests, and would like to thank Kevin for all of his amazing help.
Hello Finley,
We appreciate you taking a moment to recommend our services! We're pleased to hear that you're satisfied with your new CV and that you found Kevin to be so helpful on the customer service side of things! Thank you for the lovely review!
I had an issue with a subscription and I needed to update my CV ASAP. I emailed the customer service to speak to them about it and they contacted me in less than 2 hours and solved my issue. Very very very good customer service!
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
She was calm with me despite the fact that I started with annoyance over the £4.95 removed from my
Account, she calmed me down and got a good deal for me. I was so pleased with her. YOUECLAND was very soft outspoken and have that customer relationship. I am happy the way she handled my complain.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
It was a good experience by attending to all the questions asked. I worked with ERICK and he had
Had that customer relationship to explain things to your understanding.
I would like to thank Victor Vargas who helped me today. I called up with a query and got through quickly and easily. My call was answered by Victor who was friendly, helpful and very knowledgable. He helped me with efficiency and kindness and i was very happy with the solution provided. Thank you for your help and kindness, I am very grateful.
Hi, Rianna
Thank you for taking the time to let us know your feedback about our agent Victor, we’re always happy to hear it!
We’re constantly looking to improve our services and listening to our customers is a big part of that, we’ve passed your wonderful comments to our agent.
A well designed website with useful description suggestions for both professional and personality attributes. There's a good variety of templates and the CV can be downloaded in. Pdf,. Txt or. Docx.
The one hiccup is for cancelling the subscription: their FAQ gives directions to a button that doesn't exist, so a call to Customer Services (or an email) is necessary and they WILL try to keep your custom, but call is free, agents are superb (I spoke to Sandy ID: 7164), friendly, smart and helpful, and i got what i wanted within 7min. Will use again!
Thank you, Na T, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
I had a very good customer service experience with this company. I called to request to cancel and unsubscribe from the services and everything went very smoothly.
Note: **When you want to cancel from future payments before the 14 day trial finishes, make sure that you reply to the welcome email that you would like to cancel, or cancel directly from your account on MyPerfectCV. Unsubscribing from the email will only unsubscribe you from receiving any emails from them.
Overall, navigating through MyPerfectCV was easy and it helped me created a great CV and now I am happy to say that I have a job starting on the 26th Feb! :)
Hi Izabela,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
I used the 14 day all access for a resume. I needed a general resume for my husband who needed one. The process of cancellation went smooth and the operator was extremely helpful and professional. I will definitely use the service again if needed. Lisa Duffey
Hi Lisa,
Thanks for your review, Lisa! Glad we were able to help. Have a good one!
Superb customer service and a really good tool for creating a cv. Enjoyed creating my cv and I'm very happy with it. Had a couple of gliches whilst creating it though as it kept deleting my data but otherwise thumbs up.
Hi Patrycia,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
This site is incredible, everything in the right place, very well layed out, helpful staff and quick response to emails, the price they charge is absolutely affordable and the quality of their CV builders among-st other services they offer are in an expert condition and presentation, I highly recommend.
They don't just "take" your money, if you READ things you'll know it, so many idiotic reviews, that's some peoples problems nowadays, they never read things.
Hello, Dominic:
You made our day with that review, we’re happy to help!
Thank you for sharing the love, it’s awesome to know how pleased you are with our resume builder and Customer Service. Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Trying to update my c. V and it kept deleting my data, first it deleted details from my currant job information in my work history, then from accomplishments, next affiliations, certifications, and finally the dates from my work history. It wouldn't let me fill in a job title on one of the in built statements. It also decided to keep some of the writing blue and larger than the rest and wouldn't let me change that either. The customer service on the other hand was excellent, went through the online talk help, most of issues sorted will try again and re input the information lost to see if it works now.
Hi Tiffany,
Thank you for your feedback and for sharing your experience with us. We strive to deliver an outstanding customer experience with a top-notch. We wish you the best with your job search.
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fahad,
Thanks for sharing your feedback and experience with us, Fahad!