Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
The website lives up to its name. It will make you a solid CV, no doubt about that. I actually made a number of CV's using this website and managed to bag a number of interviews. I had a few issues with the billing and used the 'live chat' option and I'm glad I did! The person I was paired with was amazing! Very helpful! Very kind! Very direct and straight to the point. I will for sure be recommending this website in the future. Once again, thank you for the amazing customer service. Thank you for the amazing service and help. Thank you. God bless you. - Akeel Ahmed.
I had a payment of £16.95 come out of my account and i never made an account. Amazing customer care, they have cancelled the account set up with my card with a full refund.
Thank you Deyna Olivera for helping me.
We’re proud to know that Deyna was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
While I was aware (unlike some other reviewers here) that they charged a 'renewal' fee, it was impossible to get on their site to cancel as it recognizes your e-mail and mobile number. Lo and behold, once your renewal date arrives, you can get straight onto the site again! Fortunately I had my card provider 'block' them from taking any funds from my account. I had the pleasure of notifying them at 00:03 the day of the renewal. AVOID, AVOID, AVOID!
We appreciate you sharing your experience with us, Tore. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
1st after building my CV I have got an amazing you so thank you!
2nd Amazing staff, thank you for refund and understanding, I was never serviced with such an easy approach!
3rd I will recommend you to everyone!
All best,
Xx
That’s what we like to hear, Andriana. Our customer service team is always here to help. Thank you for sharing your experience.
DO NOT USE THIS SERVICE AT ALL COSTS!
I have made the same experience as the other people here.
I have used the service once and then never again!
You get no notification that you use the service and no clear information about the costs. No confirmation emails, no receipts, nothing!
The answers to these threats and complains here only display bad justifications in the lack of sufficient awareness of the price of the service!
I got charged 11 times 17 pounds for about a whole year!
I want that money back!
I am going to have a talk with my lawyer and I am in contact with the legal office department of my bank as well as the police in this manner!
Hi Tim,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I was trying to cancel my subscription and the site wouldn't let me then once they charged me the option to cancel become available …. I tried to contact them many times but it wasn't possible to get through the phone … I have send and email for a refund and the answer I got is now you have cancelled your subscription you will not be charged again but I want the refund for thw money they took because they wouldn't let me cancel before that
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
DON'T give these scammers your bank details, 3 months after repeatedly trying to cancel, they are STILL taking nearly £25 from my account each month.
I have had to contact the fraud department of my Bank to resolve this.
We appreciate you sharing your experience with us, Neil. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I am really happy with my customer adviser, i said to him i do not speak that much english and he was really helpfull and talked to me slower, you could be really happy with him and his name was Noamar, thanks for him
Hi Marian,
We are thrilled that you were delighted with how Nomar was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Great service, handy and good-looking templates really help with what a good CV should look like for someone less in-the-know. Just wish I didn't have to pay for it
-Hello, Haedyn!
We appreciate you taking the time to write this review.
Your feedback will help us provide an even better experience for our customers and It’s great to hear that you’re pleased with our resume builder. We hope it makes all the difference in helping you get the job you desire.
Paola was kind and well spoken, and swift at resolving my issue. Thankful to her for the same. She also provided all relevant information clearly, so that I could make a well informed decision.
Hello, Rashmi:
Thanks for sharing your experience with Paola, we’ll be sure to pass along your positive thoughts. If you need further help, get in touch at any time!
Absolutely brilliant customer service received on the live chat from Marcos. He was so helpful and did not give up until my problem had been resolved. Wholeheartedly recommend. Thanks so much.
Hi Amanda,
Thank you for sharing your experience with Marcos; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I just checked my bank account and they took £23.80 an amount that was never mentioned and there is nowhere on the website where the charges are explained or displayed clearly for you to see.
Shame.
We appreciate you sharing your experience with us, Toufik. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
This website has been so handy for me and easy to use. When I called about something the customer service was excellent and rectified my problem straight away.
Thank you for the glowing review, Rachel, we love it!
The system went down just as was about to pay-your advisor sorted me out very quickly-many thanks-most customer service desks are much more difficult to deal with!
Hi Derek,
We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation. If you need further help, please do not hesitate to contact us. Thanks for the feedback, it's very important for us.
Have ripped of my husband for 4 months@ £23.80 per month. Only agreed to £1.99. Hope the thieving bastards get deep karmic justice.
AVOID like the plague.!
We appreciate you sharing your experience with us, Julie. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Customer services advisor was very understanding, helpful & professional. I have recommended the site to friends & family already. Thanks for your help my.perfect.cv
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Easy way to design your cv, I had some problems with the formatting so spoke to customer services via live chat who sorted it all out for me, cv looks great too
That’s what we like to hear, Lesley. Our customer service team is always here to help. Thank you for sharing your experience.
Very helpful and polite customer care. Thank you ao much for the swift response
This is a great website to help the people who wants to create their CV.
Thank you for this fantastic review; we are glad we could help!
Thanks to myperfectCV. I have a very beautiful CV now, your service helps me save a lot of time, I love it so much, it is much easier than I thought I could do, you suggested ideas which is suitable with specific job such as sumary, describe jobs... I got a job with the CV. I Will reccommend MyperfectCV for all my friends.
Thank you, Huynh, for sharing your feedback and for giving us a great rating.
Annette was great at fixing my unintentional billing and I was given no hassles. It's a great service but there are easy ways to charge your card unknowingly.
Hi Alek,
Thanks for sharing your feedback and experience with us, Alek.
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Akeel,
Your feedback is an important part of our efforts to keep customers happy, In fact, we rely on it to continually improve our customers’ experience. We strive to deliver an outstanding customer experience with a top-notch service team. Our service is aimed to be easy to use without compromising quality of the finished product.
Thank you for your feedback and for rate us with five stars.