Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
It's was difficult at beginning to start building the CV but afterwards all comes together. I am very happy it's my first time using the site.its help full.
Site is really easy to use and creates great templates. I have only cancelled my subscription due to having achieved my dream job. Really recommend it. John was excellent on the phone as well.
What lovely news Leighton! Congratulations on your new position! We thank you for taking out the time to leave such positive feedback about our product and our agent, John!
I would like to extend my appreciation to Sheldon who helped me to get my problem resolved fast and efficiently. This website is a excellent tool in getting the perfect CV! `
Dan G
Hello, Danny
We appreciate you for sharing your experience with Shelton. We strive to provide an A+ customer service experience with a one-stop approach to any situation, your feedback helps make our service even better.
With my great bad-luck, i opted the service of 'MyPerfectCV' to build my CV. I was suppsoe to pay 12 aed to use this service for week or 2 week i guess.
However, they started auto deducting around 90 aed from last 3 months,. They dont even have option to cancel subscription anywhere on teher website.
Clearly, they seems fraud and looting money in broud day-light. I am hoping assistnce to recover my hard-earned money from this scammers. I have lost 270 aed till now.!
Regards,
Suhas
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
A very patient and well spoken guy answered my queries with great knowledge and understanding of the system. Thank you! I have now applied for the job!
Hi Jackie,
You just made our day! We strive to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s’ experience. Thanks again!
The website made my cv building quite easy as it give several suggestions and options to each statement I need to make. I dint require much brainstorming.
Thank you, Anuoluwa, and a way to make our day, reviews like yours keep us going.
SCAM! AVOID AVOID AVOID
Do not use this company for your CV. You pay the one off fee, then they trick you into signing up for a subscription.
WHY ON EARTH do I need to subscribe for a CV editing software, I have the CV - I do not need to be charged recurring fees. Most people are out of work using such tool to assist them in a stressful time, as it is. DISGUSTING!
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
I was pleased with the pricing offered for a year subscription, but didn't want to resubscribe on account of the fact that when you download a CV into Word or PDF the formatting was extremely difficult to edit and the fonts were totally different to the web format design.
The program has helped me with CV writing but has not helped with creating word/pdf documents to use/print.
Hi Naomi. We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you get a professional CV that fits your needs. You can give us a call at 0808-189-0676. Representatives are available from Monday to Friday, 8 AM to 8 PM (CST), Saturdays from 8 AM to 5 PM (CST) and Sundays from 10 AM to 6PM (CST). Thank you!
Why you guys deducted my 89.95aed?
When i saw its 6aed only I need a reason other wise refund my amount now
AM just confuse how like this
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Although calling itself a free CV builder, you can't actually access anything unless you pay - so you can spend a couple of hours writing it up just to have it ask for money at the end
HI Joe,
Thank you for your feedback and for sharing your experience with us.
Need to create or update a cv? This site is the perfect accomplice. Still having trouble the customer care team give you hints, tips, and tricks to get your cv noticed.
Hi William,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our CV builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience.
The cv was ok but you don't find out until you go to pay that after paying £2.95 you then are left with a standing order for £16 every month which you have to phone up about to cancel.
Hi Suzanne,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
I closed my account 3 years ago. They managed to reactivate it and charge me for three years in a row. Now, first year I thought I forgot to unsubscribe before the claimed deadline, fine, I go on the website and I make sure I unsubscribe so the following year I should not be charged. Nothing. The second year I got charged anyhow. I contact the customer service, they apologize and confirmed my account was disabled, so that I should get a refund. Never happened. Now, third year: I get $#*!ing charged anyhow. I just blocked my credit card and went to the police to report these scammers. DO NOT GIVE YOUR CREDIT CARD NUMBER TO THESE SCAMMERS AND CHECK YOUR BANK ACCOUNT to spot any unauthorized transactions from them.
Hello! We are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen.
Please, send us your account details or contact information, so one of our customer service representatives can contact you using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
Thank you, and have a great day!
Tried ringing and to cancel his subscription that until yesterday he didn't realise he was stilll paying for. Cant get through, absolutely disgraceful. Would like a full refund asap.
Hi Julia,
Thank you for sharing your experience with us, Julia. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
This site was more helpful than others,,. Making me the best cv that I've had ti'll now.
Nice and friendly staff, and posibility to delete your account.
Hi Diana,
Thank you for your kind words, Diana! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
Sylvia Marroquin was very helpful and polite as well as quick in responding. I wish every business had this much of a good customer service. Everything would be a lot easier.
Sarah,
Thank you for recognizing Sylvia's excellent customer service! We do like to set the standard in customer service and we greatly appreciate you taking out the time to leave the positive feedback!
I contacted customer services with a query and my questions were answered immediately by a very courteous and professional representative.
I would have no hesitation in recommending this service.
Our team prides itself on providing top-notch customer service and your feedback helps us tremendously, please let us know if you need any help in the future.
I have reported this as a scam and fraud as it genuinely is. Their "trusted partners" on the website of the 6 on there only 2 exist and the 2 that exist have no link or knowledge of the existence of this company. The terms and conditions state "if you purchase any services from us either on a one time basis or subscription, you are giving third party vendors permission to store your PAYMENT INFORMATION!" This company, of which I have no knowledge, has my card details and has taken 8 x payment of 23.80 sometimes more than once a month. When I enquired as to their registration number, which they are legally required to provide me it took 45 minutes to get a response. At this point they have come up with a company called Be Bold registered in Orpington and told me they were an affiliate company. When I checked this company there are no registered affiliates. Therefore their terms and conditions are a load of BS. Get your money back, these guys are fraudsters! Clearly the 5 people that rated them 5 stars work for them because I know that no one could possibly rate these thieves with 5 stars.
We appreciate you sharing your experience with us, Lucy. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Great customer service. Very helpful, and efficient to use. It is another big plus for a service that is highly valuable anyaay. I will always recommend this company.
Hi Cassell,
Thank you for sharing, Cassell! Our Customer Service team is committed to providing excellent service and it’s great to hear we delivered our promise for you. If you need further help, let us know!
Sadly I give up on the £200 plus you managed to take from my credit card over the past year. This was disputed by my credit card company but to no avail. Of course I fell into your automatic subscription after 14 days. Good of you not to even send a mail or any other notification that this was taking place. Shame on me for not looking more closely at my credit card statement.
Your company are at best dishonest at worst complete scammers. I tried phoning and emailing and just got nowhere. So you will be happy to know you get to keep the money.
Do you really think I wanted to write a c.v. on such a regular basis? A years subscription for one c.v.? The negative reviews on Sitejabber and Trustpilot alone are testimony as to what a con your company is and as for the good reviews I personally believe they are all fake. You may hear more about you company on social media just shortly.
Now you can send me your pathetic 'we sorry about your experience' reply underneath as you refuse to give me any of my money back.
Yours disgusted Alexander T McWhirr.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Erikson, we're glad that everything was able to come together for you! Good luck in your job search!