Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Sadly I give up on the £200 plus you managed to take from my credit card over the past year. This was disputed by my credit card company but to no avail. Of course I fell into your automatic subscription after 14 days. Good of you not to even send a mail or any other notification that this was taking place. Shame on me for not looking more closely at my credit card statement.
Your company are at best dishonest at worst complete scammers. I tried phoning and emailing and just got nowhere. So you will be happy to know you get to keep the money.
Do you really think I wanted to write a c.v. on such a regular basis? A years subscription for one c.v.? The negative reviews on Sitejabber and Trustpilot alone are testimony as to what a con your company is and as for the good reviews I personally believe they are all fake. You may hear more about you company on social media just shortly.
Now you can send me your pathetic 'we sorry about your experience' reply underneath as you refuse to give me any of my money back.
Yours disgusted Alexander T McWhirr.
I used your site as a one off in may but you continue to take money from my account! This is fraudulent! I want this account closing Id ******* and money refunding ASAP
Hi Beverly,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
They charged me £1.90 for an ok CV, which wouldn't download properly, then 23.80 a week later for a monthly fee that isn't shown on the website!
DO NOT USE, they are scammers!
We appreciate you sharing your experience with us, Kieron. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I was happy enough with my CV but annoyed that after I had paid the initial fee they kept taking the money from my card monthly. Be very careful and be aware that it is not a one off fee.
HI Vivian,
Thank you for your feedback and for sharing your experience with us
Good and perfect and i really enjoy using the website for all my documentation recommend every work seeker to join this platform for all his or her CV.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
A great website which is very easy to use, and gives great illustrations to get your cv noticed. I will definitely be using this website again and have told my family and friends about it.
Hi Tracy,
Appreciate the 4 stars, Tracy! Happy customers make our days brighter. Thanks!
Contacting one of representatives of perfect cv was a great experience and the request I had was just done in a few minutes. Recommending to everyone
Thanks
We absolutely love recommendations, Mustafa! Thank you for sharing your positive experience with our customer service agent!
The advisor was very helpful in providing information to my questions without any hesitation, she is an asset to the company.
Thanks for the lovely service :)
Hello, M S -
Thank you for taking some time to review us! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
Spoke to andie who was very helpful, i signed up with the company and got a job within days of signing, i would recommend this company to anybody out of work.
Congrats on the new job Ken! We're thrilled to hear that you landed a job and we thank you for the recommendation!
My call was to cancel my subscription and Andres was very pleasant and it was easy to do so. He tried to sell me the subscription but was not pushy or rude in doing so.
Thank you, Oliver, for leaving a five-star shout-out for our agent, Andres!
Cancelled my subscription as format not in word and does not print out to my satisfaction. I cannot fault the customer service very polite and helpful.
Hi George,
Thanks for your review, George! Glad we were able to help. Have a good one!
Thanks joe for your in depth explanation but i had go feel sorry about it but still. But friedy people need more guyz like him on every other side of phone cheers mate
Hi Mohammed,
Thank you for sharing your experience with Joe, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
My complaint is as below -
Hello there...
I imagine you must get this a lot, but I am very curious to know why it is that I appear to have had a monthly subscription set up for your CV Building "service"?
Generally speaking I don't tend to build so many CVs on a monthly basis that I feel the need to pay a whopping £16.95 for the pleasure.
I would venture to guess that most people in their right minds wouldn't pay this sum for the once off service much less the monthly version of what can only be described as a "disservice".
There are 2 things which I would kindly request to be enlightened on...
1. Please can you provide me with the exact wording which is used to ensure that your customers are fully aware that they are entering into a monthly billing contract for your service, and where this can be found?
2. For this sum of £16.95 per month... what is it exactly that you are providing? Other than, of course, a platform with which to scam unsuspecting job hunters whom, it is probably safe to assume, are in a less fortunate financial situation than most.
Lastly I must insist that you reimburse my account for all fees taken AFTER 16th January 2018.
I look forward to hearing from you.
Regards,
Tom
Hi Tom,
We would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.
There are several ways to cancel including via phone, live chat, e-mail and self-cancellation in your 'Account Settings' as well.
Also, the paid subscription gives you the ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription, also, to Find 1,000's of jobs for every industry —new jobs added all the time at our Ultimate job board, choose from professional templates and designs in our CV Builder, our CV Check allows you to Scan your CV common errors and how to perfect it, find Interview tips and advice, and also have a professional covering letter using our Covering Letter Builder.
Thank you so much for your excellent and professional customer service Jaleel. Your tone was friendly, you were polite, helpful and explained what I needed to know very clearly. Thank you once again.
Hi Karen,
Thank you for sharing your experience with Jaleel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Very easy, a CV virgin who had no idea where to start.
Very easy, straight forward and simple to follow.
Only hoping now I have cancelled they follow through with this straight away.
Hello, Angela:
Thank you for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3!
It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I ha I have been in touch with your customer service regarding change my subscription and also to request for refund a he helped me a lot and I appreciate for his help
Our customers are our top priority; we are always here to help you!
Friendly and to the point no hassel. For want I wanted tooken care of quickly and professional. Will definitely use this service in the future if need be.
Hi Josh,
We’re sorry to see you go, but feel free to contact us if you have any further questions or concerns regarding our service. Thank you.
The CV builder is very easy to use and the tips are brilliant in helping create a great CV. I would definitely recommend this site to friends and family
Hi Steve,
Thanks for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck in your job search.
They told me I paid £ 1.95 then charged me again without my consent with another 23 pounds. Saying that I signed a contract with them... They are liars
We appreciate you sharing your experience with us, Florin. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
It really helped me to do my job application and I think I would recommend this to more people to use when they are going to apply for a job or even they might find a job that doesn't need a cv
Hi Kacey! We greatly appreciate the recommendation and are so glad we were able to help you with your job application!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us