Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
The dirty little rats at this company have managed to drain £20 extra out of me for a hidden sign up charge. Trust me I will find you and I will hurt you.
Very useful for helping you contruct your CV. Guides you through each step, ensuring that you get all relevant information in. Gives you great pointers to know what companies are looking for.
Thank you for your review, glad we were able to help, Chris.
Great service, easy to use and thanks to George C who was very helpful when phoning with a query, made it easy to cancel when we were finished with the service. Thank you
Hey Dean, hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
It's amazing. It literally helped to sort my CV out in just 10mins. They give you ideas of words you could use and you can choose from different formats and styles. It's simply amazing guys
Hello, Esther:
Thank you for trusting us with your resume, we’re happy to hear that only took you 10 minutes to complete it! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
Called MyPerfect CV because I had a question regarding my account.
Customer service rep spoke clear English, was helpful and sorted my query out straight away.
-Hello, Gerard!
That’s what we like to hear! We’re always here to help whenever you need us.
Online chat is an easy service to use if you need clarifications. The auto-renew part is quite tricky. You need to pay attention in order to avoid extra-payments.
Hello, Andrada:
Thank you for letting us know that our Online Chat was as easy as 1, 2, 3! We appreciate you taking the time to write this review. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with.
Haven't created a CV for a couple of years and this site was excellent very clear and provided handy tips for what to include in your CV, the Customer service was excellent, very friendly, very helpful and very understanding.
Hi Jamie,
That’s what we like to hear, Jamie. Our customer service team is always here to help. Thank you for sharing your experience.
I had a problem again getting the right format for my cv and the gentleman was very patient while i explained in detail the problem i had. Very good at his job!
Hello, Chris:
Thank you for sharing your experience with our agent. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Initially the CV format was really attractive and during the process after saved all steps in the system all the sudden the CV disappeared. A glitch that could not solved. Not worthy.
Hi Emilio,
Sorry to hear about this situation and we apologize for the inconvenience this may had caused. I'll be more than happy to assist you and escalate this issue to our Technical department, and see if we can fix this for you. Shortly, you'll receive an DM from us!
I used there website once to create a cv and payed around £3 and after that I cancelled my subscription and the continued to take my money charging £17 a week, I want my money refunded!
Hi jnfjkdnjks,
We’re very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we need to request some information regarding your account. Would you mind if we move this conversation to a direct message?
This service is extremely good to find a job and make yourself known to the employers in a professional way. I will definitely use it in the future and recommend it for anyone looking for a job.
Hi Rachid,
We’re excited to hear you feel that way about our resume builder. Have a great day!
My chat was lovely, they really helped me out and really polite. Even when I was unsure about the terms and conditions they patiently explained to me my options and truly helped me out.
You are always happy to help out our users, Jo!
We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
Hello!
Please cancel my subscritption ASAP. I have tried to call you 1 day after I downloaded my CV, ON 13 OCTOBER, but no one picked the phone! And now, I m charged with 25$ because I don t have a button for UNSUBSCRIBE and you didn t answer! I ve called you again, but IS NOT WORKING! I ve sent today 2 e mail for unsubscribe! Why am I charged? Because you don t answer?
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us so that we may assist you and help clear out the situation with your account. You can also contact us through social media.
We look forward to hearing back from you soon!
Contacted MyPerfectCV to cancel my subscription. Paola was extremely helpful and we resolved everything in a matter of minutes. Very satisfied with the service provided.
Hello, Ernests:
Just what we love to hear and thank you for taking some time to review us! We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.
I faced technical issues with account.I have contacted team still not sorted...waiting for the replay..
Hello,
We sincerely apologize for any inconvenience you've experienced with your account. Your feedback is crucial to resolving the technical issues you've faced. To better assist you, could you please provide more details about the problem you're encountering? Feel free to share your concerns with us via email at customerservice@myperfectcv.co.uk.
Rest assured, our team is committed to addressing your concerns promptly and finding a resolution. We appreciate your patience and thank you for bringing this to our attention.
I signed up to this and created a CV, not realising that I had signed up to have £23.80 taken out of my bank every month! I stupidly had not checked my bank, but have had no emails, no contact, nothing from the company since August, they dont mail you to tell you they are taking money each month.
They clearly knew I wasn't using the site as my access had been removed and I was unable to log in. The customer service is awful, they send stock replies to mails and hide behind terms and conditions, I agree it was an oversight on my part and on this basis asked for 50% of the money back as I had not used the site and when I did go on to find out what it was for I could not get in at all! The reason they ask for a continuing card payment is because as a consumer you have no recourse if you make this expensive mistake! Stay a million miles away if you have any sense... after a thread of emails this was the last response...
The information you request about procedures, I do not have this information, about anybody monitoring our site, Sorry but I`m not awared of that. Is there anything else i can assist you with? We provided your reimburstment already and the information we provided is the same information that is stated on our website
I will be taking this further, NONE of my questions have been answered, and my 'reimburstment' (whatever that word means!) hopefully the person who wrote this isn't proof reading any CV's! Has NOT been provided, you gave me one month back which I have already stated is an insult
We appreciate you sharing your experience with us, Joanne. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Very good service with a easy platform where you can create a good cv in 10 minutes with professional staff that was able to answer to my questions and to provide a good servide
Hi Samuel,
We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
Amazing. Louise Rodrgio if I pronounced right from Mexico spoke very well and soft. Well done! Very clear and considerate
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I was stumped as due to a technical glitch at my end my work for 2 days to create my CV seemed to have disappeared. Tahlia was super helpful and managed to restore my CV.
Hello, Hima:
Thank you for sharing your experience with Tahlia, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
Great services today, very freindly staff. Her service and compassion was amazing. Very speedy service service, and she helped me with everything i needed.
Hello, Amir:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you sharing your experience with us, Damien. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx