Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
MyPerfectCV is a very good way to start the journey to your career. When I wanted to unsubscribe they gave me lower charges thanks to with I can keep updating my CV.
The product is excellent. So easy- a child could use it... but that would be pointless... Go for it.
Hi, Christopher!
Thank you for taking the time to write this review! We are thrilled you had a great experience with our product. For the latest employment news and career management advice, follow us on LinkedIn, Facebook, and Twitter as MyPerfectResume!
Very easy service to use and create a perfect CV, lots of options and templates to choose from and easy step by step guides. I 100% recommend MyPerfectCV
Hi! We are happy to assist you!
I had a chat with a customer Care officer (Jeffery), the treatment was so excellent that I had to extend my retainer-ship with my Perfect CV.
Keep up the good customer service.
Hi Alfred,
We absolutely love the positive feedback! Thank you for taking a moment to share how pleasant your experience was with Jeffrey and for sticking with us! We wish you all the best in your search!
They really have great customer services spoke to Marcus and what an amazing member of staff. Keep up the good work guys! Thumbs up!
Thanks for your review, Lynna! Glad we were able to help. Have a good one!
I had problem with 14 day trial and monthly subscription option - they helped me immediately so I could continue in less than a minute
Hi Eugene,
That’s what we like to hear, Eugene. We’re always here to help whenever you need us!
They charged me 1.25,4 times and after a week 29.99 euro, haw is this possible when on the site it shows 1.25, and I've only downloaded once
We appreciate you sharing your experience with us, Ana. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Thank Marianne for providing useful information and with a well understanding of my needs. It was a very pleasing experience in the chat room.
-Hello, Sherry!
Thank you so much for sharing your experience with our agent Marianne. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Overall review is good but I still have problem that haven't solved it. Please reply to my email as soon as possible. Thanks
Hi Yuxuan,
Thank you for sharing your experience with us, Yuxuan. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Mary has given me a good discount because I'm a student and it's tough to pay 16 pounds per month. So better option.
Thank you for your review, Kamala, glad that our agent, Mary was able to help!
Took me over my limit on my credit card before I'd even noticed. Operates from Luxembourg. Can someone stop them please!
We appreciate you sharing your experience with us, Kenny. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
THEY LIE AND STEAL MONEY FROM YOUR CREDIT CARD EVEN WHEN YOU CANCEL THE ACOUNT IN THE SITE I PAID ONCE TO DOWNLOAD MY CV AND THEN THEY GET ME ANOTHER 17 £ AFTER A WEEK
Thank you, Valentin, for sharing your thoughts.
Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter, please expect a private message from us shortly.
Once again we apologize for any misunderstanding and hope to resolve this matter soon.
Dealt with in a prompt and competent manor. The service was of an excellent standard. I would use this service again.
Hello, Tom:
Thank you for sharing your feedback! We’re excited to hear you feel that way about our services. Wishing you the best of luck in your career!
Alejandro was brilliant in helping me out. Excellent customer service
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Great help and services thanks for sorting out my problem that was meant to been done in February many thanks
Hi Joanna,
Thanks for sharing your feedback and experience with us, Joanna!
Billed me despite cancelling free trial on time. Can't get through on phone and no response to numerous emails.
SCAM
Thank you for sharing your experience with us, Sher. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Took me for over £65 before I realised.
Do not sign up. There are iPad/tablet apps for free that do a much better job.
Rip off merchants.
We appreciate you sharing your experience with us, Michael. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I loved this website, hassle free of sparing hours of writing and built in helping make it very easy.
Hi Padmaja,
Thank you for this review. We are thrilled that you were delighted with our website how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I would like to say alxeder was gave me good information regarding what exactly I am looking for.
Hello,
We are thankful for the amazing feedback you have given us!
Used these guys once and got a job very quick using my new c/v so I recommend them for increasing chances of getting that new job,
Hi Tony,
We appreciate the positive feedback, Tony, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Kazimierz:
You're very welcome and thanks for sharing your experience, we're wishing you the best of luck in your career journey!